Stuck at Starting Screen (Windows 7)

[amportugal]

Hello,

I have a PC with Windows 7. A few days ago, it popped a bluescreen and ever since the PC got stuck in Starting Windows Screen, but the sound of Windows initializing is heard. I am able to go to Safe Mode, and the following error was given to me:

Event Problem: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Region ID: 2070

Aditional Information:

BCCode: 116
BCP1: FFFFFA800BA24010
BCP2: FFFFF880053A5700
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Thanks for you attention.

 

[Dude]

amportugal, welcome to the forums. First try clearing your cmos and reseating your ram and graphics card. Please fill in your system specs and some more help will be offered for your error/BSOD.

:ar: System Specs

 

[amportugal]

It is done.

 

[Dude]

Okay, thanks. I believe the 116 refers to your graphics card and may be a driver issue. There are many BSOD experts here that should chime in soon.

 

[amportugal]

I've just updated the driver and it still does the BSoD, sometimes.

 

[Dude]

Try removing the 550ti, run off the IGPU. Run all windows updates.

 

[amportugal]

Windows updated, and can't open the PC, still in garantee. What does that mean to run off IGPU?

 

[amportugal]

Should I say that the bluescreen only pops whilst playing a videogame

 

[Dude]

The IGPU is the built in graphics in your cpu. Are you doing any overclocking? What game caused the BSOD?

I suggest you follow the instructions in this thread

:ar: BSOD

 

[amportugal]

No overclocking and the game is Assassin's Creed IV

 

[amportugal]

Ok, I have run the Diagnostic tool. The ZIP is in attachment

 

[ICIT2LOL]

AM mate no expert but where did you install the drivers from as the last is a beta and I never use the Windows feature for drivers as I find it too unreliable. http://www.geforce.com/drivers

I would also run a hard drive test too I don't know off hand what the WD site is and if I remember rightly it is hard to find.

You can try a surface test with Partition Wizard http://www.partitionwizard.com/free-partition-manager.html see pic

You haven't mentioned the PSU in the specs might be worth a look at it too.

http://www.sevenforums.com/tutorials/86648-psu-jump-start.html and check the volts out on the various leads and sockets

 

[x BlueRobot]

[COLOR=Red]BugCheck 116[/COLOR], {fffffa800ba24010,[COLOR=Red][COLOR=Blue] fffff880053a5700[/COLOR][/COLOR], [COLOR=SeaGreen]ffffffffc000009a[/COLOR], 4}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : [COLOR=Red]nvlddmkm.sys[/COLOR] ( nvlddmkm+8ed700 )

This bugcheck indicates that the graphics card driver has attempted to reset the graphics card, but failed to do so within the allocated time interval, and therefore caused a timeout with the following Stop Code 0x116. More Information - Timeout Detection and Recovery (TDR) (Windows Drivers)

 [COLOR=SeaGreen]lmvm nvlddmkm[/COLOR]
Browse full module list
start             end                 module name
fffff880`04ab8000 fffff880`0559d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Browse all global symbols  functions  data
    Timestamp:        [COLOR=Red]Fri Jun 21 10:06:16 2013[/COLOR] (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update to the latest WHQL version of your nVidia graphics card driver - http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

0: kd> [COLOR=SeaGreen]!error ffffffffc000009a[/COLOR]
Error code: (NTSTATUS) 0xc000009a (3221225626) - Insufficient system resources exist to complete the API.

This is usually related to pool leaks, and excessive pool consumption leading to pool exhaustion.

The second parameter always points to faulting instruction, and the responsible driver, which always appears to the graphics card driver.

nvlddmkm+8ed700
[COLOR=Blue]fffff880`053a5700[/COLOR] 4055            [COLOR=Red]push[/COLOR]    rbp

The push instruction is used to add data onto the stack from the rbp register.

0: kd> [COLOR=SeaGreen]u nvlddmkm+8ed700[/COLOR]
nvlddmkm+0x8ed700:
[COLOR=Blue]fffff880`053a5700[/COLOR] 4055            push    rbp
fffff880`053a5702 488bec          mov     rbp,rsp
fffff880`053a5705 4883ec20        sub     rsp,20h
fffff880`053a5709 803d4908f0ff00  cmp     byte ptr [nvlddmkm+0x7edf59 (fffff880`052a5f59)],0
fffff880`053a5710 7423            je      nvlddmkm+0x8ed735 (fffff880`053a5735)
fffff880`053a5712 4885c9          test    rcx,rcx
fffff880`053a5715 7412            je      nvlddmkm+0x8ed729 (fffff880`053a5729)
fffff880`053a5717 8179084144564e  cmp     dword ptr [rcx+8],4E564441h

0: kd> [COLOR=SeaGreen]knL[/COLOR]
 # Child-SP          RetAddr           Call Site
00 fffff880`02553a48 fffff880`0465d140 nt!KeBugCheckEx
01 fffff880`02553a50 fffff880`04630867 dxgkrnl!TdrBugcheckOnTimeout+0xec
02 fffff880`02553a90 fffff880`0465cf4f dxgkrnl!DXGADAPTER::Reset+0x2a3
03 fffff880`02553b40 fffff880`055d503d dxgkrnl!TdrResetFromTimeout+0x23
04 fffff880`02553bc0 fffff800`02f702ea dxgmms1!VidSchiWorkerThread+0x101
05 fffff880`02553c00 fffff800`02cc48e6 nt!PspSystemThreadStartup+0x5a
06 fffff880`02553c40 00000000`00000000 nt!KxStartSystemThread+0x16

 

[amportugal]

Issue solved. I downgraded the driver to an old version. Seems like updated drivers from NVIDIA don't work very well.

ADVICE TO ALL: If having these kind of problems, downgrade your nvidia graphic drivers.