stupid troubleshoother

[sailornaruto39]

I was unable to go on the internet for some reason.So i tired to use a trouble shooter.Then at one point it says
"an unexpected error has occurred.The trouble shooting wizard can't continue"

what is wrong with my net and trouble shooter?
Using laptop.

 

[Devux]

Need some more information. Wired connection or wireless?

 

[sailornaruto39]

Need some more information. Wired connection or wireless?

wired

 

[kegobeer]

Update your system specs, so we don't have to play 20 questions about your hardware and software configuration.

Possibilities: viruses/trojans, corrupted drivers, corrupted OS.

 

[Devux]

Could be a host of things like Kegobeer mentioned. Possibilities in order of probability:
-Bad IP address
-Bad NIC driver
-Whatever your computer is connecting to, is having issues connecting to the internet (try traceroute)
-Firewall issue
-Trojan/Virus
-Operating System woes
-The internet is down...