Solved Sudden BSOD+loud noise from system

[jer18]

[FONT=&quot]Hi all,[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]This morning our dell desktop had sounded off a grinding noise and immediately shut down. The user at the computer had Outlook open and attempted to open a web browser when the issue occurred.. This is a refurb, possible hardware failure?[/FONT][FONT=&quot]
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.256.48[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 116[/FONT]
[FONT=&quot] BCP1: FFFFFA8009CB7170[/FONT]
[FONT=&quot] BCP2: FFFFF88003E3ECB0[/FONT]
[FONT=&quot] BCP3: 0000000000000000[/FONT]
[FONT=&quot] BCP4: 0000000000000002[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]

 

[jer18]

Upon further investigation this system had Bios A01 installed - its now upgraded to A15.. This may have been a factor. The loud noise I heard first hand is really just the system revving to full power at startup -_-

 

[SandeepP]

[FONT=&quot]Hi all,[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]This morning our dell desktop had sounded off a grinding noise and immediately shut down. The user at the computer had Outlook open and attempted to open a web browser when the issue occurred.. This is a refurb, possible hardware failure?[/FONT][FONT=&quot]
[/FONT]
[FONT=&quot]
[/FONT]
[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7601.2.1.0.256.48[/FONT]
[FONT=&quot] Locale ID: 1033[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 116[/FONT]
[FONT=&quot] BCP1: FFFFFA8009CB7170[/FONT]
[FONT=&quot] BCP2: FFFFF88003E3ECB0[/FONT]
[FONT=&quot] BCP3: 0000000000000000[/FONT]
[FONT=&quot] BCP4: 0000000000000002[/FONT]
[FONT=&quot] OS Version: 6_1_7601[/FONT]
[FONT=&quot] Service Pack: 1_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]

Hi jer18,

BUGCHECK ANALYSIS

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.

STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
igdkmd64+23cb0
fffff880`03e3ecb0 4889542410 mov qword ptr [rsp+10h],rdx

SYMBOL_NAME: igdkmd64+23cb0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME: igdkmd64.sys

Kindly boot the system to safe mode:

http://www.sevenforums.com/tutorials/69585-safe-mode.html

And remove the Intel video drivers. Once done restart in normal mode and then install the relevant video driver:

Updating Dell Drivers

Kindly update your system specs here by following this.Keep us posted with the results so we can advise you further.

 

[jer18]

Thanks again, Sandeep. I rep'd you recently already - appreciate the help!

 

[SandeepP]

Thanks again, Sandeep. I rep'd you recently already - appreciate the help!

Hi jer18,

Thanks alot for the REP really appreciate it. If you have any further queries, please feel free to contact us.