super icon problem after virus

[macctech]

Hey. having a small problem with windows 7 on a customers dell laptop. Had a virus which was succesfully removed. It left a couple of messed up settings. One thing is the icons on the desktop are there and work when you click on them but they have no actual picture to the icon but there are the words, weird I know. Second is everytime we try and change the desktop background or theme it just stays as a black screen, but it works fine for solid colors. Any help would be great.

 

[Layback Bear]

For you icons look through this Tutorial.

http://www.sevenforums.com/tutorials/49819-icon-cache-rebuild.html

I personally don't trust restore points after a infection because they can also be infected.

 

[gregrocker]

You're better off doing a Clean Reinstall as there may well be other damage.

Confirm it's clean now one more time with Malwarebytes, SUPERAntiSpyware and the solution recommended for the specfic infection - found by googling it's name or asking our Security forum experts.

Run SFC /SCANNOW Command to check for system file damage.

 

[VistaKing]

macctech

Click here

AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose Run as administrator

:ar: Click the Search button

:ar: Upload the AdwCleaner[Rn].txt in your reply.

   Note

The log file is at C:\AdwCleaner[Rn].txt

Run RogueKiller for 32bit or RogueKiller for 64bit

:ar: Click on one of the links above that goes with your Windows 7 bit versions

:ar: Save to the Desktop.

:ar: Close all windows and browsers

:ar: Right click on

and choose Run as Administrator

:ar: Press: SCAN

:ar: provide the RKreport.txt (Mode: Scan) in your reply.

 

[macctech]

we ended up just backing up and restoring it, thx for the help