(supposed) BSOD while playing WoW/watching videos, error 0x80800000000

[Netheroc]

I keep getting freezing screen while playing WoW or watching videos on Youtube. Looking in the System Events i found an error in the "nvUpdatusService". I tried to find something related with my issue with google, but I didn't find anything.
I attached the SF diagnostic results, and the error code is 0x80800000000.
Thank you for help.

 

[koolkat77]

Welcome.

There are no new BSOD dumps, please follow this tutorial: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html and configure the system to output small memory dump files.

What antivirus software do you use? I assume Avira? Please remove it using: Avira AntiVir Removal Tool - Download

Or Revo Uninstaller free: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Make scans with the following:

-Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

-ESET online scanner

• Free Online Virus Scanner | ESET

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    • http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

   Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Disk Check on your hard drive for file system errors and bad sectors on it.

• How to run Disk Check on Windows 7

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results and further BSOD reports.