Symantec Endpoint Protection not installing

[mywinsymentac]

Hi there, we are trying to install Symantec Endpoint Protection in a particular PC (windows 7 Ultimate in the domain environment) & the installation process is proceeding upto 20-25%, but then after sometime its not installing, then I did a clean unistall & reinstall again, still the same. But when I installed in another Windows & Ultimate PC in the domain, it worked fine without any issues........

Steps did-
First I did the LUSetup & then restarted the PC.
Then installed the setup.exe - couldnt install.

 

[malexous]

Try the official forums:
Endpoint Protection (AntiVirus) Forum | Symantec Connect
Endpoint Protection Small Business Forum | Symantec Connect

 

[Chetan Savade]

Hi,

I am Chetan Savade from Symantec Technical Support Team.

Could you please update us with the following info.
1) SEP client version
2) Service pack if any

Please pass on SEP_INST.LOG.


Helpful articles to troubleshoot rollback issue:http://www.symantec.com/docs/TECH96559
http://www.symantec.com/docs/TECH170259