Synaptics Mouse Pad Driver - Dell 14

[ehickey]

I have a Dell laptop running Windows 64 Home. This was new in November of 2011. After receiving it, I went through the tedious task of updating it via MS Update. I noticed after upgrading, the mouse started behaving very strangely where it would take off and shutter, not respond or be very slow to respond. Contacted Dell and they had me turn off a bunch of stuff on the Dell Touchpad app. This helped but did not fix the issue. I ended up re-installing the OS and made sure the drivers were installed in the correct order using the drivers disk supplied by Dell. Haves since installed the most current driver provided by Dell on their website 15.3.2.1 (April 2011). There continues to be issues with the mouse freezing from time to time. I looked at other threads and removed the Tap to Click feature. There is not much left on and the problem persists.

Dell wants $129 to re-install the OS and drivers, but I really don't think that will make a difference. I think there is some pretty whacky stuff with the Synaptics driver for this mousepad and looks like many other manufacturers.

Has anyone tried contacting Synaptics to see what they have to say about it?

 

[Dell GeorgeJ]

Hi Ehickey,

My name is George from Dell Social Media Team. You can try this link to download the appropriate touchpad drivers for your computer Drivers and Downloads | Dell [United States]
1. Put in the service tag or by selecting the model of your computer and then choose the operating system.
2. After choosing the right operating system drop down INPUT and then download the drivers for touchpad. Be cautious to choose the updated driver
3. Install downloaded driver and then restart your computer.

Regards
George
Dell Social Media team

 

[boohbah]

thanks for posting dell georgej,your post will be helpful for others searching for the same issue, and also give dell some brownie points ,