System Crash then a Reboot especially when shutting down

[linnemeyerhere]

Started happening about a week ago. I thought at first maybe a virus or malware attack which it could well be. I always update and run my AV and Malware software and nothing is being detected. Tried running the AV in Safemode but it's not able to but Malwarebytes does and finds nothing. Other then a once and awhile crash and about 80-90% on shut down I will get a crash and reboot forcing me to hard shut down when the system is restarting to finally shut down.......yikes !
Thank you in advance for taking a look at this!
View attachment 252157

 

[Arc]

Hello Alan.

Apparently your problem is Aladdin USB Key HASP Driver. It is also associated with also associated w/Antec Liquid Cooling software.

fffff880`0b4257b8  fffff880`0734176bUnable to load image \SystemRoot\system32\drivers\AseUSBCC.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for AseUSBCC.sys
*** ERROR: Module load completed but symbols could not be loaded for AseUSBCC.sys
 AseUSBCC+0x376b[/COLOR]

And it is extremely old.

fffff880`0733e000 fffff880`07348000   AseUSBCC T (no symbols)           
    Loaded symbol image file: AseUSBCC.sys
    Image path: \SystemRoot\system32\drivers\AseUSBCC.sys
  [COLOR=Red]  Image name: AseUSBCC.sys
    Timestamp:        Wed Feb 07 04:45:34 2007[/COLOR] (45C90C16)
    CheckSum:         0000DCA3
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update it from Downloads and Developer Kits | SafeNet.

Edit: Update the BulkUsb Driver too. http://www.bulkusb.com.au/

BugCheck A, {0, 2, 0, fffff800030e1df5}

*** WARNING: Unable to verify timestamp for AthDfu.sys
*** ERROR: Module load completed but symbols could not be loaded for AthDfu.sys
[COLOR=Red]Probably caused by : AthDfu.sys [/COLOR]( AthDfu+5db0 )

Followup: MachineOwner
---------------------------------------------------------------------------------
start             end                 module name
fffff880`097cd000 fffff880`097de000   AthDfu   T (no symbols)           
    Loaded symbol image file: AthDfu.sys
    Image path: \SystemRoot\System32\Drivers\AthDfu.sys
[COLOR=Red]    Image name: AthDfu.sys
    Timestamp:        Mon Mar 22 12:13:38 2010[/COLOR] (4BA7119A)
    CheckSum:         00013AF1
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Do some general USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.

1. Right click on Computer icon > manage. It will open the computer management window.
2. Click on "Device Manager" in the left pane, it will list all installed devices up.
3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
4. Click on one item to select, then right click and uninstall.
5. Do the same for all.
6. Restart the computer.
7. At restart, windows will auto configure the appropriate drivers.

And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

There are some other things, but I think you can deal with them well Let us know the results.

 

[linnemeyerhere]

Archie,
Thanks so much I will give this a whirl and report back if this continues.......or hopefully not !

 

[linnemeyerhere]

Tried several things to no avail. The links provided proved difficult to navigate to any usable updates but I just took a chance and updated my Samsung Galaxy Note smart phones USB driver and restarted with no issues. I'll watch this over the next week and this may be the issue. Archie thanks a million, I'll keep this open for a few more days and report back if solved or not ! Cheers, A

 

[Arc]

You are welcome, mate Let us know the situation when you think

 

[linnemeyerhere]

Well another crash on shut down last night so it's not it yet.

 

[Arc]

Well another crash on shut down last night so it's not it yet.

When there is a crash, please upload the dump for checking.

 

[linnemeyerhere]

Arc, here you go......cheers
View attachment 252550

 

[Arc]

From the latest crash dump, it is the same problem as indicate earlier.

fffff880`0377ea98  fffff880`08874d10Unable to load image \SystemRoot\System32\Drivers\AthDfu.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for AthDfu.sys
*** ERROR: Module load completed but symbols could not be loaded for AthDfu.sys
 AthDfu+0x7d10[/COLOR]
===================================================================================
fffff880`0886d000 fffff880`0887e000   AthDfu   T (no symbols)           
    Loaded symbol image file: AthDfu.sys
    Image path: \SystemRoot\System32\Drivers\AthDfu.sys
  [COLOR=Red]  Image name: AthDfu.sys
    Timestamp:        Mon Mar 22 12:13:38 2010[/COLOR] (4BA7119A)
    CheckSum:         00013AF1
    ImageSize:        00011000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Take it as a test. If you dont attach the BulkUSB device ( I dont know what it is), does it still crash?

The MSI Bloatware you have installed are problematic, too. Specially the charger one.

Start Menu\Programs\MSI
Start Menu\Programs\MSI\AudioGenie 
Start Menu\Programs\MSI\ControlCenter
Start Menu\Programs\MSI\Live Update 5
Start Menu\Programs\MSI\MSI SUITE
Start Menu\Programs\MSI\Super-Charger
Start Menu\Programs\MSI\VideoGenie

Some TCPIP and NETIO triggers are available in the dumps. Hints to some network problems, but not very precise.
Update these driver. This is very old.

fffff880`044f5000 fffff880`045c5000   bcmwlhigh664   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys
[COLOR=Red]    Image name: bcmwlhigh664.sys
    Timestamp:        Fri Nov 06 05:57:07 2009 [/COLOR](4AF36D5B)
    CheckSum:         000D82D4
    ImageSize:        000D0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Belkin USB Wireless Adaptor/ Broadcom 802.11 USB Network Adapter Driver: From Welcome to NETGEAR Support

IMO in this situation it is better to uninstall Trend Micro, and to Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know

 

[linnemeyerhere]

Well, My rig is just shutting down better, but still will crash from time to time but hasn't but one time since posting. I hope the rig is healing it's self? No luck yet with identifying the usb culprit but I will continue to chip away at it. Odd is the system is running crazy good !

 

[Arc]

Then let it run

If there are further issues, let us know

 

[linnemeyerhere]

Pulled the software for the Thermaltake 2.0 extreme and things are somewhat better. Pump and fans are always at 100% but who cares when running Noctua fans.

 

[linnemeyerhere]

Damn if the system hasn't just fixed its self. No issues currently at all.... weird but kind of cool. If I didn't know better I'd think W7 just sorted out what it needed and made corrections?

 

[Arc]

Whatever, it is for good
If needed in future, give us a shout.

 

[linnemeyerhere]

Cheers.....will do and my deepest thanks !