System freeze and STOP:0x0000124 BSOD

[AlexFI]

Hey everyone,
This is my first post here and you guys are the only thing keeping me from sending back my 1-day old MSI CX500DX laptop back to the retailer for servicing. As i said i bought my laptop yesterday and installed win 7 on it. It came as a free OS machine. Second off i installed the usual programs, firefox, avira, utorrent etc. First BSOD happened while i was watching utorrent download something. It was a STOP 0x000124 BsOD. They continued usually after 10-20 minutes of laptop up-time. Today i installed the latest video/audio/lan drivers from the msi site. Surprise surprise! BsOD stopped but constant freezes came along. Same thing, after 10-20 mins of laptop up-time it freezes forcing me to restart the computer manually. It happened like so all day and 5 mins ago, i got another BsOD. Same one, stop 0x124. As i am not totally sure how to create a minidump .rar etc, i will be back with that later on. Does anyone have an idee as to what this can be or how to solve it? As i mentioned earlier the laptop is brand new, with a full 2-year warranty and if i can't solve this with your guys help i am forced to send it back to the retailer, but i sure hope there will be no need for that.

 

[betrayed]

BSOD posting instructions
please post this so they can help you

 

[TonyTiger2004]

Hello Alex Welcome to Sevenforums!!

Yes follow the BSOD posting instructions and also make sure your dump loging is enabled.

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click System.
3. Click the Advanced tab, and then click Settings under Startup and Recovery.
4. Check Write an even to the system log, and Automatically restart.
5. In the Write debugging information list, click Small memory dump (256k).

Location of Dumps:
C:\Windows\minidump

On another note: stop 0x124 is a hardware related issue, but i will need the dump files to investigate any further.

You can refer to this thread in the mean time for reading information things you can try and if anything in the thread is something you tried with no success or something you have done. Ex. Overclocking etc.. Let me know.

http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Post up your dumps once you have them.

- Tony

 

[AlexFI]

ok so i'm back with the dumps and i'll post the mini's aswell as soon as it crashes again.

 

[yowanvista]

ok so i'm back with the dumps and i'll post the mini's aswell as soon as it crashes again.

You have uploaded the wrong file, try again

0x124 is a hardware error

 

[TonyTiger2004]

ok so i'm back with the dumps and i'll post the mini's aswell as soon as it crashes again.

Yes you uploaded the tool itself lol run the tool and upload that with the perfmon.html

 

[AlexFI]

uhm...i've uploaded the Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML. I thought thats what i was supposed to upload.

 

[AlexFI]

omg my bad.i'll be back with the good files

 

[TonyTiger2004]

uhm...i've uploaded the Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML. I thought thats what i was supposed to upload.

You uploaded Windows_NT6_BSOD_jcgriff2.EXE and not the folder . and as stated already by me and Yowan it does appear to be a hardware error.

If indeed thats the case your laptop only being 2 days old i would return it and let them fix it, as it should be well under warranty.

 

[yowanvista]

uhm...i've uploaded the Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML. I thought thats what i was supposed to upload.

The Windows_NT6_BSOD_jcgriff2 folder should be located in Documents
Zip it and upload it

 

[AlexFI]

hope i got it right this time

 

[yowanvista]

BSOD caused by defective hardware, RMA the laptop and get a new one
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

BugCheck 124, {0, fffffa8004db9038, 0, 0}

Probably caused by : hardware

 

[TonyTiger2004]

Yeah, i would most definitely return it and get a replacement it being a laptop is alot different then it being a desktop tower that you could trouble shoot. Its under warranty get it fixed or get a new one

 

[AlexFI]

Thanks alot guys, i'll return it first thing tomorrow . sux big time (((

 

[TonyTiger2004]

Least this happened while it was under warranty, This kind of thing happens nothing you did wrong, just defective.

Let us know if you have any other troubles

- Tony

 

[nikpony]

Sorry but i have the same problem

Hello and sorry for refreshing this old thread but i have exactly the same problem with my HP Pavillion dv6 - Windows 7 64bit.
I am attaching also the dump files to check somebody and tell me what to do.

Thanks in advance.