System Freeze - SF Diagnostic Files attached

Matt123

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Hi,

I have a Toshiba a200 Satellite laptop running Windows 7 Ultimate 32 bit (which I recently installed as a fresh install to try and solve my problems). I have several problems, and I'm not sure if they are related or seperate to each other. Here they are:


  • Often, when I am away from the computer, even if it's only for a few minutes, when I come back it is frozen -- the screen looks normal, but the mouse won't move and the system won't respond to Ctrl + Alt + Delete. I have to hold down the power button until it goes black, and then reboot.

  • Often when I reboot, and almost always when I boot up for the first time of a morning, the computer fails to start -- it will get to a black screen and freeze forever, or it will freeze on the "Windows is Starting Up" screen, and I will have to hold down the power button again to shut it off. It will usually start after the second or third time.

  • Sometimes, firefox (and sometimes other programs too) stops responding for about 30 seconds, and then comes back fine. It's not that bad, but it seems a bit odd. This is just a minor annoyance -- the other two problems are more worrying.
I've attached a zipped folder containing the reports from the SF Diagnostic Tool.

I hope someone can help me. I'd be really grateful.

Thanks,

Matt


EDIT:
Not sure if this will help, but the system has frozen twice in the past few hours, and this error occured both times in the event viewer:

Session "Microsoft-Windows-Setup" stopped due to the following error: 0xC000000D

Here's the detail:

Code:
[B]-[/B] [B]System[/B] 
 
[B]-[/B] [B]Provider[/B] 
 
 
[ [B]Name[/B]] Microsoft-Windows-Kernel-EventTracing 
 
 
[ [B]Guid[/B]] {B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}
 
 
 
[B]EventID[/B] 3 
 
 
[B]Version[/B] 0 
 
 
[B]Level[/B] 2 
 
 
[B]Task[/B] 2 
 
 
[B]Opcode[/B] 14 
 
 
[B]Keywords[/B] 0x8000000000000010 
 
[B]-[/B] [B]TimeCreated[/B] 
 
 
[ [B]SystemTime[/B]] 2011-05-27T15:13:03.990827200Z
 
 
 
[B]EventRecordID[/B] 30 
 
 
[B]Correlation[/B] 
 
[B]-[/B] [B]Execution[/B] 
 
 
[ [B]ProcessID[/B]] 4 
 
 
[ [B]ThreadID[/B]] 156
 
 
 
[B]Channel[/B] Microsoft-Windows-Kernel-EventTracing/Admin 
 
 
[B]Computer[/B] Matt-PC 
 
[B]-[/B] [B]Security[/B] 
 
 
[ [B]UserID[/B]] S-1-5-18
 
[B]-[/B] [B]EventData[/B] 
 
[B]SessionName[/B] Microsoft-Windows-Setup 
 
[B]FileName[/B] C:\Windows\Panther\setup.etl 
 
[B]ErrorCode[/B] 3221225485 
 
[B]LoggingMode[/B] 5
 
Last edited by a moderator:

My Computer My Computer

Computer Manufacturer/Model Number
Windows 7
OS
Windows 7 Ultimate 32bit
Memory
2GB Ram
**** this I'm getting a Mac
 

My Computer My Computer

Computer Manufacturer/Model Number
Windows 7
OS
Windows 7 Ultimate 32bit
Memory
2GB Ram
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