system hangs after logging off and logging back!

[Maheshputt]

hi!

I logged off and logged back in.My system displays a black screen and doesn't log back in.It freezes and doesn't log back in.

Help would be appreciated.


mahesh

 

[Maheshputt]

Can somebody help me on this one?

 

[Layback Bear]

Have you tried just shutting down the computer and then Start up again. Not a reboot. Complete shut down.

 

[Maheshputt]

hi!
I have done that a complete shut down and tried to start the machine again.It has the same problem


Thanks
Mahesh

 

[Layback Bear]

I don't think we are on the same wave link. What do you mean by log in. Will it get to where you put in your password? Will it except your password?

 

[Maheshputt]

hi!

when i switch user and i enter the UID and passowrd the system goes blank and doesn't let me log back in?


regards
Mahesh

 

[Layback Bear]

Okay, your computer starts and shutdown just fine to my understanding. You are just having problems switching users.
Can you use administrators privileges? If you can start a new user account with a new password and see if it works as it should.

 

[Maheshputt]

hi!

The computer restarts and shuts down fine.now you have got the problem it happens only when i switch users.I have the user with administrator previliges but it gives a blank screen when i switch user.


help would be appreciated..

regards
Mahesh

 

[Layback Bear]

We are walking the dog sideways again.
Can you use the administrator account? (administrator log in)

I have notice reading your previous post that logs are not forth coming. They do help us help you. Please post requested logs.

This may help.
http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html

and this

http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html

 

[Maheshputt]

hi!

Thanks for the help.
I just want to know where do i find the logs as i do not know much about the logs and windows?

That information was helpful.

Thanks
Mahesh

 

[Layback Bear]

Windows Genuine and Activation Issue Posting Instructions

Paragraph #5

 

[Maheshputt]

hi!

when i click on the copy button nothing happens?Is the file saved somewhere?

Thanks
Mahesh

 

[Maheshputt]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-R38TQ-RV8M9-WWTCY
Windows Product Key Hash: imKjAvpNIp2sNTp3Q64egK5kR0E=
Windows Product ID: 00346-OEM-8992752-50258
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.002
ID: {22146618-8714-4627-9FAD-26C2DAC6B175}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{22146618-8714-4627-9FAD-26C2DAC6B175}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WWTCY</PKey><PID>00346-OEM-8992752-50258</PID><PIDType>2</PIDType><SID>S-1-5-21-2016142745-780301621-2036383899</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 545s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="5"/><Date>20091117000000.000000+000</Date></BIOS><HWID>3F983B07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>83770C147C39586</Val><Hash>HujjXRyTgOYjf4RCWfGtC0B0HlY=</Hash><Pid>89409-707-1230233-65647</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: bde0d4a5-2f2a-4bff-9d75-4a497d2d0019
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00178-927-550258-02-1033-7600.0000-0092013
Installation ID: 011911737320741804367825078450864900646535728111522555
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: WWTCY
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 3/12/2013 7:14:13 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEA6GGQF4hAjmhk/izgiP2umlxDmogeGOIjRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			DELL  		FX09   
  FACP			DELL  		FX09   
  HPET			DELL  		FX09   
  MCFG			DELL  		FX09   
  SLIC			DELL  		FX09   
  DMY2			DELL  		FX09   
  SSDT			PmRef		CpuPm

 

[Layback Bear]

You do have problems with that log.
I have asket Noel to give us a hand with it. Just hang in there.
Many things with your system might not work properly until this problem is fixed.

 

[Maheshputt]

hi!

Thanks a lot.

regards
Mahesh

 

[NoelDP]

There's nothing wrong in the report, Bear
The only errors are the 'normal' ones - and the WAT update hasn't been installed, so you get the 4 file mismatches.

(I haven't looked at the rest of the thread)

 

[Maheshputt]

should i install some update...........

 

[Layback Bear]

Thank you Noel for your help.
If it was my computer I would check Windows Updates and see if it offer any new ones. I would also make sure SP-1 is installed. (KB976932)












I would also try to create a new user account and see if you can switch back and forth using the new user account and your admin. account.

 

[Maheshputt]

okay i would check for windows update.I have service pack 1 installed.I will check by creating a new user account and if it gives me the problems again.

thanks
Mahesh

 

[Layback Bear]

Sorry, I just looked at your log again and shows SP-1.