Solved System Loses Power Randomly

[MistUnleashed]

Hi Guys,

So i've had a few problems with my custom build computer (Not overclocked in any way).

EDIT: DCOM issues as well as other issues in the Event Viewer have now been solved.

Only the POWER LOSS problem remains.

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The hardware/software specs are:

Motherboard - Asus P7P55DE-LX
CPU - Intel Core i7 860 Socket 1156 LGA
RAM - 2x 2GB Corsair Dominator 667MHz
PSU - Antec TP-650W
HDD - Western Digital 1TB Caviar Black
GPU - Gainward NVidia GeForce GTX 460
Soundcard - Inbuilt to Motherboard
OS - Windows 7 Ultimate x64 SP1

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The problem is: Whenever I attempt to Install a program OR use windows update, either during or after the installation, the computer will lose power completely and after about 2 seconds, begins to power on again and presents me with the screen with the options like "Start Windows Normally". Please find attached a screenshot of the event viewer showing what happened before and after the shut down. Upon opening Event Viewer i've also noticed that I get a few other errors especially with something called DistributedCOM so if you guys could also help me with that then that would be great.


Thanks!

 

[GokAy]

Hey, I have no idea what would the DistributedCOM errors would be but would you check the event viewer after a normal restart and see if those are systematic?

Some searching shows those errors may be from an uninstalled application or something.

If they are present after a normal restart:
Run regedit, select computer on left pane. Right click on it and export.
Get CCleaner https://www.piriform.com/ccleaner/download (hope you can install w/o crash)
Analyze and then fix (if it finds) registry issues
restart PC and check event viewer again if you keep getting them

 

[MistUnleashed]

Hey, I have no idea what would the DistributedCOM errors would be but would you check the event viewer after a normal restart and see if those are systematic?

Some searching shows those errors may be from an uninstalled application or something.

If they are present after a normal restart:
Run regedit, select computer on left pane. Right click on it and export.
Get CCleaner https://www.piriform.com/ccleaner/download (hope you can install w/o crash)
Analyze and then fix (if it finds) registry issues
restart PC and check event viewer again if you keep getting them

Hi GokAy,

I've been using CCleaner for years! So I've done this many many times!

Yes the errors are always there, I've run multiple virus scans using Avast and Malwarebytes. Done a start-up repair, which found no errors.

Do you need me to do anything else?

Thanks

 

[GokAy]

If you search DistributedCOM in the forums, there are some threads that show. Some require you to delete a key in registry, you can check those if applicable to your case. Export the registry before you delete anything though. Also create a System Restore point.

These DCOM errors may not be related to your main issue though.

Hmm, I wonder if creation of a system restore point triggers this loss of power, it is run at before both an install and an windows update.

 

[MistUnleashed]

If you search DistributedCOM in the forums, there are some threads that show. Some require you to delete a key in registry, you can check those if applicable to your case. Export the registry before you delete anything though. Also create a System Restore point.

These DCOM errors may not be related to your main issue though.

Hmm, I wonder if creation of a system restore point triggers this loss of power, it is run at before both an install and an windows update.

Hi GokAy,

Just an update:

I have now cleared all errors in my Event viewer, those errors were caused by an old Chipset Driver.

For the DistributedCOM issue I followed the instructions here: http://www.sevenforums.com/general-discussion/28840-event-id-10016-dcom-permissions-error.html and the problem was resolved.

However the only problem I am left with now is that the computer still suddenly loses power during/after an installation. I'm not sure how to proceed.

Thanks for your help up to this point!

 

[torchwood]

temps

Im wondering if its a temperature problem, windowsUpdate has become a time consuming chore lately, and it seems to wack-up CPU usage, same thing happening when you download a program?.
Some of the more overheating experts will tell you which program to run.

Roy

 

[GokAy]

Well, at least you now know they were not relevant and is always better to sort errors.

Just guessing here:

Download memtest Memtest86+ - Advanced Memory Diagnostic Tool (download approximately halfway down the page)
Run it overnight and see if you get any errors (would list them in red)

 

[oscer1]

hi usually the lose of power is due to either high temps or bad power. you can use hwmonitor to check the temps. i would check the voltages in the bios and see what they are. might want to try another power supply if you have one or barrow one to test with.

 

[MistUnleashed]

Hi Guys,

The problems still there. Running a MEMTEST shows no errors after 10 passes, HWMonitor isn't showing anything abnormal. Ive tried a chkdsk and run a sfc /scannow and they haven't solved the power loss problem. Any other ideas?

Thanks,

MistUnleashed

 

[oscer1]

Try another power supply that has enough watts for your system

 

[carwiz]

Kernel Power events are flat-out CPU power drops. Check to make sure your CPU cooler is attached fully and correctly. Also check all the power connections to the motherboard, especially the 12-pin CPU power plug.

Check to see what else is on the same power circuit as your PC. Items like appliances, window AC units and laser printers draw a large amount of power and can cause a PC to fail. Do you have an Uninterruptable Power Supply (UPS) for your PC?

The disk faults in your event list also point to possible power faults. I advise you to get the power problem corrected first then run a check disk with repair. The file structure on the disk is probably damaged/corrupt due the power loss.

The DCOM events are the least of your worries right now.

 

[MistUnleashed]

Kernel Power events are flat-out CPU power drops. Check to make sure your CPU cooler is attached fully and correctly. Also check all the power connections to the motherboard, especially the 12-pin CPU power plug.

Check to see what else is on the same power circuit as your PC. Items like appliances, window AC units and laser printers draw a large amount of power and can cause a PC to fail. Do you have an Uninterruptable Power Supply (UPS) for your PC?

The disk faults in your event list also point to possible power faults. I advise you to get the power problem corrected first then run a check disk with repair. The file structure on the disk is probably damaged/corrupt due the power loss.

The DCOM events are the least of your worries right now.

Hey Carwiz,

Thanks for your response. As i've edited in my original post, the DCOM errors as well as other event viewer errors have been fixed. I fixed them by updating my chipset drivers.

However the Disk Errors and Kernel-Power errors still occur.

The PC is connected directly to a plug socket which is on the same circuit as a router and a modem and my speakers.

The PSU currently in my computer is an Antec TruePower 650W. Using a meter my PC is pulling less than 200W during normal use.

I find it strange that the Kernel-Power loss only occurs when i'm installing anything onto the computer.

What can I do to isolate the problem?

Thanks

MistUnleashed

 

[carwiz]

See if you can get through this Diagnostic Tool and upload the zipped file. Be sure to give it time to gather all the files. This can take up to five minutes depending on your system. If your system is dying with the slightest load, I suspect a temperature problem. Did you check the items as noted above?

By the way: The "same circuit" does NOT mean just the same wall outlet. The circuit runs all the way back to the fuse/breaker box or is coupled with one that does.

Added: Also, if you are overclocking anything, STOP. Set all timings to default.

 

[MistUnleashed]

Hi Carwiz,

Thanks for your help. Please note, nothing on the PC has ever been Over-Clocked - never knew how to so I didn't mess with it! My PC doesnt die with the amount of load; i can run a game like Witcher 2 in HIGH Graphics mode, yes the CPU load is increased but the system copes. The same applies to using things like premiere pro and after effects.

Also I am aware of the term 'circuit' - I mean that the PC, router and modem are literally on their own breaker.

When running the tool, the pc threw up an error, it is attached as a text file.

The tool ran successfully however, and these logs are attached. Please note there are no minidumps as none are generated on power-loss.

Hopefully this can shine some light on the problem!

Thanks

MistUnleashed

 

[carwiz]

Hmmmm. Not much help. The system log ends in May. I don't know if it's because of the error or not. The App Log is full of index corruption errors though. You can remove those previous files then check to make sure you have enough disk space. You should be running with at least 10-20GB of free space or Windows will tank on occasion.

Try this updated version called DM Collector. It produces more and is less prone to errors.

 

[carwiz]

Gotta run for now. I'll be back in a few hours.

 

[Sky Ranch]

Correct me if I'm wrong but the power loss occurs during and after a Windows update?

I noticed that during updates the Trusted Installer (Windows Module Installer) dramatically increases my CPU, although not enough to cause the machine to shut down, but in your particular case, that might be something to investigate.

You can try to disable that process from running and see if you still have those persistent shut-downs. In the past, I've even seen multiple Trusted Installer processes running causing havoc on my system.

Really curious about your problem and hope someone can come up with a solution.

 

[MistUnleashed]

Hmmmm. Not much help. The system log ends in May. I don't know if it's because of the error or not. The App Log is full of index corruption errors though. You can remove those previous files then check to make sure you have enough disk space. You should be running with at least 10-20GB of free space or Windows will tank on occasion.

Try this updated version called DM Collector. It produces more and is less prone to errors.

I definitely have enough disk space, I have a 1TB HDD with around 600GB free.

I will run DM Collector and post the results back on here.

Speak to you soon,

MistUnleashed

 

[MistUnleashed]

Correct me if I'm wrong but the power loss occurs during and after a Windows update?

I noticed that during updates the Trusted Installer (Windows Module Installer) dramatically increases my CPU, although not enough to cause the machine to shut down, but in your particular case, that might be something to investigate.

You can try to disable that process from running and see if you still have those persistent shut-downs. In the past, I've even seen multiple Trusted Installer processes running causing havoc on my system.

Really curious about your problem and hope someone can come up with a solution.

Hi HelloItsMeAgain,

The power loss occurs during Windows Updates & during Installation of Software.

It's interesting you mention TrustedInstaller, I've seen it listed before but i've never looked into it. I will definitely look into this after troubleshooting through @Carwiz's instructions.

Thanks,

MistUnleashed

 

[MistUnleashed]

Hey Carwiz,


I've attached the new logs. Let me know what I need to do.


Thanks

MistUnleashed