System reboting randomly and getting blue screen error

[Kenshin]

I recently started getting this problem where my pc [desktop] crashes and restarts for itself. then sometimes i get the following message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80061AF8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090312-18454-01.dmp
C:\Users\govinda\AppData\Local\Temp\WER-30903-0.sysdata.xml

i'm not sure if its the same everytime but this is what i got on the last occasion.
i taut that the problem was with the amd catalyst suit, 12.8-which i upgraded to when it released- because sometimes upon restarting i did not get any display signal from the video card on my f22 aoc monitor. i did uninstall this driver and installed an older version [11.8 i think] and got an ease up on the problem. no restarting as regular as before. only during games. please help me. thanks alot!
ps, i dont know anything as to debugging and stuff.

 

[Kenshin]

this is the dmp files. kenshin 1 - c/windows
c/users - wer 30903

 

[karlsnooks]

Kenshin,

First order of business:

Update your Win 7.

Follow this procedure, dotting every "i" and crossing every "t".

When you are finished, then let me know. This will not be quick as you are far behind.

UPDATING YOUR WIN 7
1. ASSURE THAT YOU RECEIVE ALL UPDATES
WIN | type WINDOWS UPDATE | ENTER |
Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

2. INSTALL CRITICAL UPDATES
Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the “Windows is up to date” in center of dialog. until you see that TWICE IN A ROW!

3. INSTALL IMPORTANT UPDATES
Use the “critical update” procedure until all important updates are installed.

4. INSTALL OPTIONAL UPDATES
Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click on Hide Updates,
d) OK button.
Install ALL other Optional Updates.
Use the “critical update” procedure.

UPDATE GOLDEN RULES
Install ALL, yes, ALL updates.
This is Win 7 and not Vista or XP (eXPired).

UPDATE IS HUNG –TAKING FOREVER
Hung is very doubtful unless you interrupted updates.

CTRL + SHIFT + ESC key combo will pop-up the Task Manager.
Lo and behold, Windows Update is still running!

You hold down the CTRL and SHIFT keys.
While holding them down, tap the ESC key once.

 

[LewisHolcombe]

Right. I need to know these. What version of windows are you using.
Have you taken this hard drive from one pc and put it in this one?
Is it a genuine copy of windows.
Have you deleted any files from the windows directory?

 

[karlsnooks]

Lewis,
By examining the zip files he submitted, you will get your answers.

Do you really expect someone to come out and tell you that they do not have a genuine copy of Windows?

Much info can be gleaned from the files in the ZIP files.

To give you an idea,the output of MSINFO32.EXE is included in the ZIP file.

No worry, I was also very green at one time. Keep asking questions.

Also for your future use you should investigate MGADIAG.exe. Now the interpretation of the results is sometimes easy and sometimes challenging.

 

[karlsnooks]

this will get you an insight, but is not the full story:
[FONT=&quot]Credits: This is based upon information from NoelDP[/FONT]
[FONT=&quot]
To properly analyze and solve problems with Activation and Validation, [/FONT]
[FONT=&quot]we need to see a full copy of the report produced by the MGADiag tool.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]Download and save to your desktop:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=52012[/FONT][FONT=&quot] [/FONT]
[FONT=&quot]
After saving, run the downloaded tool.

[/FONT]
[FONT=&quot]Click on the Continue button, which will produce the report.

[/FONT]

 

[Kenshin]

my windows is genuine, i took it from my laptop and installed an oem version to my desktop and used the product key.

 

[Kenshin]

no windows directory files were deleted, hard drive is one year old, it was new when the system was built a year ago. OS windows 7 home premium 64 bit.

 

[Kenshin]

system is currently updating, will download tool for activation and validation check after updates are carried out.

 

[karlsnooks]

And did your laptop originally come with Win 7?

 

[Kenshin]

yep, came with win 7 home premium. so all updates are finished. what now?

 

[karlsnooks]

[FONT=&quot]Care and Feeding of MGADiag tool[/FONT]

[FONT=&quot]Credits: This is based upon information from NoelDP[/FONT]
[FONT=&quot]
To properly analyse and solve problems with Activation and Validation, [/FONT]
[FONT=&quot]we need to see a full copy of the report produced by the MGADiag tool.[/FONT]

[FONT=&quot]Download and save to your desktop:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=52012[/FONT]
[FONT=&quot]
After saving, run the downloaded tool.

[/FONT]
[FONT=&quot]Click on the Continue button, which will produce the report.

[/FONT]
[FONT=&quot]To copy the report to your response:[/FONT]
[FONT=&quot]Click on the Copy button in the tool (ignore any error messages), [/FONT]

[FONT=&quot]Enclose your response in a CODE block.[/FONT]
[FONT=&quot]Paste (using either right-click/Paste, or Ctrl+V ) into your response.[/FONT]
[FONT=&quot]
State the Version and Edition of Windows quoted on your COA sticker[/FONT]
[FONT=&quot]which is located on the case of your machine or [/FONT]
[FONT=&quot]inside the battery compartment.[/FONT]

[FONT=&quot]Do NOT quote the Key on the sticker![/FONT]
[FONT=&quot]
[/FONT][FONT=&quot]COA -- Where and what is it.[/FONT]

 

[Kenshin]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-XRPKK-74936-RWXJ9
Windows Product Key Hash: AoQ5B7HTwlYvoQyI7zd/28PAS3A=
Windows Product ID: 00359-OEM-9808451-12893
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {02830DF2-0220-4EB8-906C-2D250988A7F1}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{02830DF2-0220-4EB8-906C-2D250988A7F1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RWXJ9</PKey><PID>00359-OEM-9808451-12893</PID><PIDType>8</PIDType><SID>S-1-5-21-1982686074-4088905822-3176509419</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1006 </Version><SMBIOSVersion major="2" minor="5"/><Date>20100818000000.000000+000</Date></BIOS><HWID>F7E13307018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SA Western Standard Time(GMT-04:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>F168B3D8B1586</Val><Hash>39EipowuAK3lBEVOx5FveEZXIT8=</Hash><Pid>89409-707-0259496-65183</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-084-512893-02-1033-7600.0000-1362011
Installation ID: 020570731204863210931002679071173555058956699603805145
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RWXJ9
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 9/4/2012 6:12:27 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 9:2:2012 18:38
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NgAAAAIABAABAAEAAQACAAAAAQABAAEAonbSp8KudxbiaziYEDNU8l6TEAaN72I9zu64phh5

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 081810 APIC1703
FACP 081810 FACP1703
SRAT AMD FAM_F_10
HPET 081810 OEMHPET
MCFG 081810 OEMMCFG
OEMB 081810 OEMB1703
SSDT A M I POWERNOW



windows 7 home prem oa
other than that there are two bar codes n the activation code. on the bottom right hand corner has the code
X15-53758

so what does the activation and validation have to do with the problem i am having?
is it related somehow?
thanks

 

[karlsnooks]

Please reread the description.
run mgadiag.exe once again and this time copy and paste in the manner specified in my previous post.
thanks,
karl

 

[Kenshin]

how to "enclose my response in a [FONT=&quot]CODE block"
first time i have heard of that. please advise.
[/FONT]

 

[NoelDP]

It doesn't matter.

You would appear to be using a Key from a major manufacturer's COA sticker with a retail motherboard.

It's debatable whether this is within the terms of the EULA/SLT or not, but since it's activated and appears to be recently validated, it seems that MS is happy enough.

 

[karlsnooks]

kenshin,
Now that Noel has pointed out the nature of your licensing, I'll be taking a look at your ZIP file.

Incidentally, the hash mark, "tic-tac-toe mark" will insert a code block into a post.

 

[karlsnooks]

Kenshin,
While I'm perusing your zip file:
Please help us to help you by fluffing out those system specs.

Here is how. You will find SPECCY excellent for this task.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ø Manufacturer and Model OR Custom build.
Ø ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

==============================================

Let me know when the specs are updated.
Thanks,
Karl