system restarts when hibernate,now BSOD too started, Minidump attached

[HT2013]

Hello.
First time i got BSOD exactly 1 month ago. I lost my Vista laptop just bcoz of regular crashes,so when i saw BSOD on my new laptop,i got very nervous.

I contacted MS support and Avast but no satisfactory response.


Few facts:

I've got problems many times while i hibernate the system every day. It just takes so much time and then ends up restarting.
But i got BSOD only 2 times. On 17th of March and on 17th of April.

I am attaching the Mini dump files.
I would be happy if some expert can analyze them and told me what exactly is causing the issue.

I also used 'Blue Screen View' and this is what it shows:

1- 041713-34523-01.dmp 17-Apr-13 3:02:49 AM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`0aaf0b30 fffff800`00b9c518 fffffa80`13a7a6a0 ntoskrnl.exe ntoskrnl.exe+75c00 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18113 (win7sp1_gdr.130318-1533) x64 ntoskrnl.exe+75c00 C:\Windows\Minidump\041713-34523-01.dmp 4 15 7601
844,752

===
2- 040813-32713-01.dmp 08-Apr-13 8:32:00 PM DRIVER_POWER_STATE_FAILURE 0x1000009f 00000000`00000004 00000000`00000258 fffffa80`07267660 fffff800`00b9c510 aswSnx.SYS aswSnx.SYS+7c43e x64 ntoskrnl.exe+78b8a C:\Windows\Minidump\040813-32713-01.dmp 4 15 7601 459,360

===
3- 031813-31761-01.dmp 18-Mar-13 1:53:41 AM DRIVER_POWER_STATE_FAILURE 0x1000009f 00000000`00000004 00000000`00000258 fffffa80`07265660 fffff800`00b9c510 ntoskrnl.exe ntoskrnl.exe+78b8a NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7601.18113 (win7sp1_gdr.130318-1533) x64 ntoskrnl.exe+78b8a C:\Windows\Minidump\031813-31761-01.dmp 4 15 7601 510,896

===
4- 031713-33150-01.dmp 17-Mar-13 9:41:20 PM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`0a24d9f0 fffff800`00b9c518 fffffa80`0b958010 netr28x.sys netr28x.sys+4a3e8 x64 ntoskrnl.exe+75c40 C:\Windows\Minidump\031713-33150-01.dmp 4 15 7601 983,752



I would also like to tell that i run Anti-Virus, Anti-Malware , HP Support Assistant on weekly basis. I also run chkdsk bi-weekly as it was recommended by HP support staff.

Thanks.

PS: I am not good in tech, so i beg your pardon if done something wrong in posting the details.

 

[x BlueRobot]

[COLOR="Red"]BugCheck 9F[/COLOR], {3, fffffa800aaf0b30, fffff80000b9c518, fffffa8013a7a6a0}

Probably caused by : hidusb.sys

Remove:

0: kd> [COLOR="SeaGreen"]lmvm aswSP [/COLOR]
start             end                 module name
fffff880`0471f000 fffff880`04781000   aswSP    T (no symbols)           
    Loaded symbol image file: aswSP.SYS
    Image path: \SystemRoot\System32\Drivers\aswSP.SYS
    Image name: aswSP.SYS
    Timestamp:        [COLOR="red"]Wed Mar 06 23:23:05 2013[/COLOR] (5137CFD9)
    CheckSum:         000609EF
    ImageSize:        00062000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

avast! although a great program, seems to be causing some problems here, please remove it using the official avast! Removal Tool, and then:

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

   Note

Update all programs before scanning

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

0: kd> [COLOR="SeaGreen"]lmvm igdpmd64[/COLOR]
start             end                 module name
fffff880`058bc000 fffff880`062da6e0   igdpmd64 T (no symbols)           
    Loaded symbol image file: igdpmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdpmd64.sys
    Image name: igdpmd64.sys
    Timestamp:        [COLOR="Red"]Wed Jul 28 22:10:36 2010[/COLOR] (4C509CCC)
    CheckSum:         00A28030
    ImageSize:        00A1E6E0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel Graphics onboard card seems to be outdated and causing some issues also, please update it from here:

• Intel Support Page

 

[Dsprague]

OK looked through your dump files and found several things that are all contributing to the problem:

A USB modem /serial device driver:

fffff880`033a14c8  fffff880`089e0dddUnable to load image \SystemRoot\system32\DRIVERS\ewusbmdm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ewusbmdm.sys
*** ERROR: Module load completed but symbols could not be loaded for ewusbmdm.sys
 ewusbmdm+0x1ddd

Driver Reference Table - ewusbmdm.sys

Please update the driver from here: Home Devices - Huawei Device Co., Ltd..

Touch pad driver:

fffff880`033a0478  fffff880`0460b456Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 SynTP+0xb456

Driver Reference Table - SynTP.sys

Please up date it from here: Drivers | Synaptics

And lastly it seems that Avast! is just failing all over the place:

fffff880`033a0848  fffff880`06e44905Unable to load image \??\C:\Windows\system32\drivers\aswMonFlt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswMonFlt.sys
*** ERROR: Module load completed but symbols could not be loaded for aswMonFlt.sys
 aswMonFlt+0x21905

Driver Reference Table - aswMonFlt.sys

fffff880`0339fdc8  fffff880`04b85750Unable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x2f750

Driver Reference Table - aswSP.SYS

fffff880`0339f3f8  fffff880`042f2f02Unable to load image \SystemRoot\System32\Drivers\aswSnx.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0x6f02

Driver Reference Table - aswSnx.SYS

Please remove Avast! using the Avast! Removal Tool, then replace it with a combination of Microsoft Security Essentials and Malwarebytes Anti-malware. Tip when installing Malwayrebytes be sure to uncheck the box offering to start a free trial, also see this post about Malwarebytes before running any scans with it:

http://www.sevenforums.com/security...es-update-causes-massive-false-positives.html

 

[HT2013]

To give a quick response.

Thanks for replying so quickly.

1- I've been using Avast for last 6 years without any issue. But yes,Avast support advised me to try their beta version (Internet Security 8)in case i still suspect Avast for BSOD.

2- I run Malware bytes for a full system scan every week.

3- I run sfc/scannow every 2 weeks and it doesn't show any prob.

4- Please have a look at the attachment for MSINFO.32

 

[HT2013]

Dsprague: Thanks a lot for the quick analysis of the files.
I am going through the recommended links to update the drivers. But please tell me among all of them,who exactly was the culprit for BSOD on 16th of March and 17th of April? USB Huawei or touchpad? On 17th April, USB was not inserted when i got BSOD. But on 16th March, it was.

 

[Dsprague]

I dont see any crash dumps for march 16th there were two on the 17th one caused by your display driver and Avast!:

fffff800`00b9c858  fffff880`05920bd2Unable to load image \SystemRoot\system32\DRIVERS\igdpmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
 igdpmd64+0x64bd2

fffff800`00b9c668  fffff880`047470bcUnable to load image \SystemRoot\System32\Drivers\aswSP.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSP.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSP.SYS
 aswSP+0x280bc

the other by both your intel display driver and your AMD display driver, and your wireless network driver:

fffff800`00b9c858  fffff880`0591cbd2Unable to load image \SystemRoot\system32\DRIVERS\igdpmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
 igdpmd64+0x64bd2

fffff800`00b9c7c8  fffff880`04e6bf1cUnable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 atikmdag+0x53f1c

Driver Reference Table - atikmdag.sys

again this should probably be updated which you can find here: http://support.amd.com/us/Pages/AMDSupportHub.aspx

fffff800`00b9c4a8  fffff880`066e73e8Unable to load image \SystemRoot\system32\DRIVERS\netr28x.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
 netr28x+0x4a3e8

Driver Reference Table - netr28x.sys

Again missed this one some how, please update it from here: MediaTek - Website Announcement

 

[HT2013]

Too much for me to grasp. Let me go through all the links, and here i just found the dump file of 16th of March which unfortunately 'Blue Screen View' didn't show today when uploaded the files in my 1st post. please look at this attachment.

 

[Dsprague]

Take your time with the links, and Had a look at the dump from the 16th and the dump is blaming a generic USB driver, so which would lead me to believe that it was the usb modem.

 

[HT2013]

Here are the updates:

1- No driver update is available for Huawei USB modem. The device is even not mentioned on their site. I'll make a call to their customer support tomorrow.

2- AMD auto detect tool doesn't detect any AMD device on my system.

3- Intel auto detect tool does show 'Intel HD Graphics' but can't provide the update option as they say 'a customized manufacturer driver is installed'. ..'Intel Control center', installed on my computer, does show the device and various parameters but doesn't show if 'update' is needed.

4- Just tried to find about the Intel HD graphics through HP support site, they are still showing the same version i have on my system.

Please guide the next step.

PS: Couldn't understand what to do on mediaTek site. The list given over there is very long and i don't know which one to select.

 

[Dsprague]

Here are the updates:

1- No driver update is available for Huawei USB modem. The device is even not mentioned on their site. I'll make a call to their customer support tomorrow.

2- AMD auto detect tool doesn't detect any AMD device on my system.

3- Intel auto detect tool does show 'Intel HD Graphics' but can't provide the update option as they say 'a customized manufacturer driver is installed'. ..'Intel Control center', installed on my computer, does show the device and various parameters but doesn't show if 'update' is needed.

4- Just tried to find about the Intel HD graphics through HP support site, they are still showing the same version i have on my system.

Please guide the next step.

PS: Couldn't understand what to do on mediaTek site. The list given over there is very long and i don't know which one to select.

to be honest IM not even sure why The aAMD driver was showing up in your dump files either, I couldn't find any AMD product on your system either.


Try going to the Intel site from another computer and see if you can download the driver from there, often times the drivers provided on a manufacturers site don't get updated as often as they should.

Here is the link to what you need from the mediatek site, just enter your name and email at the bottom ((or a fake name and email, less spam for you and your inbox that way) and press submit and it will ask you where you want to save the driver to, save the file and run it and it should update.

 

[HT2013]

just found one thing. Kindly go through the MSINFO.32 i attached with my post above..Click on Software environment> System Drivers......Then it shows 8 AMD drivers 'Kernel type'. And as i can see this same 'Kernel' (don't know what it is though) is always shown in the 'Blue screen view' analysis.

PS: Can't see the link for Mediatek.

 

[x BlueRobot]

From MSINFO32,

Intel(R) HD Graphics (Core i5), ATI Technologies Inc. compatible

c:\windows\system32\drivers\[COLOR="Red"]atikmpag.sys[/COLOR] (8.14.1.6143, 272.50 KB (279,040 bytes), 10-Sep-10 3:22 AM)

Your graphics card is compatible with AMD drivers, have you tried removing this driver and then installing the direct Intel driver?

 

[HT2013]

From MSINFO32,

Intel(R) HD Graphics (Core i5), ATI Technologies Inc. compatible

c:\windows\system32\drivers\[COLOR=Red]atikmpag.sys[/COLOR] (8.14.1.6143, 272.50 KB (279,040 bytes), 10-Sep-10 3:22 AM)

Your graphics card is compatible with AMD drivers, have you tried removing this driver and then installing the direct Intel driver?

No,i've not done that. sorry, not good in computers,so can't do that all myself.

 

[x BlueRobot]

Remove the driver using this tutorial:

• Uninstall Device and Device Driver

Reboot, and then use the Intel® Driver Update Utility to install the latest Intel driver.

 

[HT2013]

Remove the driver using this tutorial:

• Uninstall Device and Device Driver

Reboot, and then use the Intel® Driver Update Utility to install the latest Intel driver.

After rebooting, Windows installed the driver itself.

 

[HT2013]

DsPrague- Please come back on this thread and help me.

 

[x BlueRobot]

Windows would have installed it's own VGA driver which isn't the best, run the Intel update utility to install the proper driver which will give you better stability and performance.

 

[HT2013]

Well,i'd tried it before and commented:

Intel tool does detect 'Intel HD Graphics' but can't provide the update option as they say 'a customized manufacturer driver is installed'. ..'Intel Control center', installed on my computer, too does show the device and various parameters but doesn't show if 'update' is needed.

 

[x BlueRobot]

Have you tried updating from your OEM website? Enter the model number of your laptop, it should be located underneath your laptop or in the battery compartment with the COA sticker, which contains your product key and the operating system installed with your laptop.

• HP Support & Drivers

 

[HT2013]

Yeah, i know the model number etc. But HP site still shows the version which is already installed on my system.. Do you advise me to uninstall it and then install the same old version from that website?

Here it is
Intel High-Definition (HD) Graphics Driver - HP TouchSmart tm2t-2200 CTO Notebook PC | HP® Support