System restore removes malware?

[jennn]

Hello!

Does a system restore disc or USB removes malware or any viruses?


Thank you

 

[richnrockville]

Hello!

Does a system restore disc or USB removes malware or any viruses?
Thank you

Welcome Jenn to the windows 7 forums.

A system restore will not remove the malware or virus that is installed on your computer.
The best and recommended method is to use an Anti-Virus product along with a free program called malwarebytes.

It is available at Malwarebytes : Free anti-malware, anti-virus and spyware removal download



Rich

 

[jennn]

I've tried many anti spy/malware progams but I can't get rid of a nasty spyware/virus program on my laptop so that's why I want to reinstall Win7 but don't know how to do this.

Thx

 

[gregrocker]

Follow these steps: Reinstalling Windows 7

 

[roban]

First you will have to delete your restore points because your virus is there as well. Just turn off system restore for your drives. You can turn them back on later.

Download combofix from HERE and follow the directions. After combofix has repaired your computer run a full scan with Malwarebytes.

 

[jennn]

Ok thx, this I understand now.

Now I want to reinstall Win7 somehow, I see that there's a licence code on the back of my laptop, can I use that?

 

[gregrocker]

Did you read the steps I posted just above which are based on thousands of successful reinstalls we've helped with here? Click the blue link.

 

[jennn]

I will try to do it tonight, thx

 

[Jacee]

First you will have to delete your restore points because your virus is there as well. Just turn off system restore for your drives. You can turn them back on later.

Download combofix from HERE and follow the directions. After combofix has repaired your computer run a full scan with Malwarebytes.

If something should go wrong, a 'dirty' restore point to return to is better than none at all. Leave system restore alone until you know your computer is clean, then create a new restore point. (which will wipe all old ones out)

Do NOT use Combofix unless you have been trained in how to use it. It can very easly leave a machine useless.

 

[markstrelecki]

If you KNOW you have a clean restore point, you can use it.

I have rescued several systems with Nasty infections by turning back the clock to BEFORE the infection occurred.

MARK STRELECKI
Atlanta, GA. USA

 

[gregrocker]

I would first try to clean up the infection using Malwarebytes full scan,
or if you can't boot use Microsoft Standalone System Sweeper burned to CD or written to bootable flash stick, boot to run a full scan.

Then repair System files by running Startup Repair repeatedly which should automate all tests and fixes to get Win7 started, or if it starts run SFC -SCANNOW Command several times.

I save System Restore as a last resort then if it's needed, check immediately upon restore using Malwarebytes to see if infection carried over.

 

[Ivan the SoSo]

If you KNOW you have a clean restore point, you can use it.

I have rescued several systems with Nasty infections by turning back the clock to BEFORE the infection occurred.

MARK STRELECKI
Atlanta, GA. USA

A lot of times it will just write it's self into the restore point......

 

[Dwarf]

Just to reiterate the point:

Do NOT use Combofix unless specifically instructed to do so by someone who is trained in its use (Jacee, Corrine), and then follow their instructions carefully and to the letter.