The application was unable to start..

[grodskib]

I am having trouble starting a program that I have just downloaded ( Workspace -Interwrite) It is for presenting on a smart board. I am getting the following error:

The application was unable to start correctly (0xc-0000142) Click oK to terminate the application.

I deleted the old version of the program before I downloaded the new one. I loaded this program on another Windows 7 Pc and it works fine so I know the issue is with this computer. I have tried running in different compatibility modes and as an admistrator. I welcome any suggestions..

thanks

 

[Ciara]

Hi grodskib

Your Download may be corrupted, I would download again and try installation, also did you download from the software makers home site ...

Also close any Windows programs and none essential applications running, this may include your Anti Virus for a short time in some cases.

 

[whs]

First uninstall the current version with REVO ( Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems ) Use the "advanced" option. Make sure you get rid of all the registry entries and files, Then reinstall.

 

[grodskib]

Ok.. Did not work

I have tried the suggestion given to me and I am still unable to get the application working..any other ideas...thanks

 

[grodskib]

Okay I turned off norton, downloaded from the hosts site. I deleted the old program and fixed the registry before download but after reinstallation I am getting the same error," The application was unable to start correctly (0x0000142)...
I just dont have the time to do a freh install on t his computer..Any suggestions? THanks

 

[cluberti]

According to the error, the problem is with the loading of a specific .dll file:

# for hex 0xc0000142 / decimal -1073741502 :
  STATUS_DLL_INIT_FAILED                                        ntstatus.h
# {DLL Initialization Failed}
# Initialization of the dynamic link library %hs failed. The
# process is terminating abnormally.
# 1 matches found for "c0000142"

Unfortunately, the program doesn't handle the problem and thus knowing which one isn't necessarily obvious. If you ran process monitor while launching the program, however, and then saving out the .pml file for review, you could probably figure out which file it was looking for and failed to find (or failed to load), to give yourself a starting point for fixing this.

 

[grodskib]

Okay thanks.. I will give this a try..

 

[grodskib]

Unfortunately I do not see or just do not know what I am looking for with the process monitor..thanks

 

[cluberti]

OK, so zip or rar up the .pml file you saved and post it here or on a file hosting site, and we'll take a look.

 

[grodskib]

Okay I have a link to the process monitor file..THe IW.exe is the executable that I was tryng to start..Please let me know what you think....thanks

 

[cluberti]

Cannot display your link.

 

[grodskib]

The application was unable to start correctly (0xc-0000142) Click oK to terminate the application.

 

[grodskib]

Okay I have attached the PML file (zipped)..sorry about bad link

 

[cluberti]

From this, it looks like the last thing IW.exe is attempting to before it fails is to look up and load an Adobe plugin from C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\plug_ins\Capture3D after the .dll C:\Windows\SysWOW64\acaptuser32.dll loads. It finds the registry location, but apparently the load of that particular .dll fails. I'm guessing whatever it was doing with the Adobe Plugin directory causes it (it never attempts to load any files from that location).

Are you sure the installation of the Acrobat 9.0 install is correct on this machine? It could be, but it's where I'd start looking.

 

[grodskib]

Thanks for looking at file..I believe that my installation of adobe 9 is correct but how would I know otherwise? I could delete it and reinstall..There may have been a recent update...

 

[cluberti]

Could be - I would uninstall both apps (if possible), make sure they're gone (I think Revo might be a good choice for this), and then reinstall them to see what happens.

 

[grodskib]

Should I try to do a repair installation first for acrobat 9? before a complete reinstallation?

 

[cluberti]

That's up to you - it's not going to harm anything if it doesn't work, I wouldn't think.

 

[grodskib]

REinstall did not work..But I am having problems with other things.. microsoft update will not work Code 80072F8F wondering if I have a virus.. I have Norton 360 on this machine..

 

[grodskib]

Okay It has been figuted out.. The time on this computer was off by a year..that disabled the ability to make windows updates and caused havoc with the download..All solved thanks for you efforts!!