The computer can not sleep with the keyboard or under the start button

[larrys2006]

I ran a test of some system files and the report makes no sence to me maybe you could understand it.
it could not repair the problem.
sfcdetails

 

[HolyHarmonica]

Can you please clarify your problem. Do you not have a Sleep option? What happens when you click on sleep? Has this problem just started (did you not have it before)? What are your Control Panel > Power settings?

 

[larrys2006]

If I hit sleep on the keyboard or under the start button the screen goes dark and the power light turns orange. If i hit the mouse the screen says the computer is locked if I hit a key the desk top comes back on. the problem started a month ago. when I ran the command line to check vital files it said there were some things it could not fix and it created the txt file I gave. I do not remember the procedure I found it some ware on this site. the power settings said balanced.

 

[torchwood]

Hi Larry,
can you also run SURT, KB947821
https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=0ahUKEwinl_bg9eXUAhWJHsAKHfsvD7QQFggmMAA&url=https%3A%2F%2Fwww.microsoft.com%2Fen-gb%2Fdownload%2Fdetails.aspx%3Fid%3D3132&usg=AFQjCNHwwPdGCGnkVTL-4eXN9_a59j533w
and post the results

looks like there's corruption in Media player.

Roy

You install anything a month ago??

 

[larrys2006]

download

I tried to install it but it said it was not for my computer. I have win 7 64 bit. I do not remember if I uninstalled a program , maybe.

 

[torchwood]

That KB, is either or 32/64 bit you have to select the correct version it is valid for all W7 systems.

Roy

 

[larrys2006]

it said but their is no 64 or 32bit selection on that page.


System Update Readiness Tool for Windows 7 (KB947821) [October 2014]

 

[torchwood]

try this link instead
http://support.microsoft.com/kb/947821

Roy

 

[larrys2006]

it

is not working I downloaded it and it opened a box saying the updates are being installed and the instal status says Initializing installation. for the past 20 min.

 

[larrys2006]

It has been maby 1 hour and now it says install complete, how do I know if it installed and if it did what do I do now?

 

[HolyHarmonica]

Hi! Good question. To use these forums you need to do some thinking. Give it a go. Start by studying of this page: https://support.microsoft.com/en-us/help/947821/fix-windows-update-errors-by-using-the-dism-or-system-update-readiness

 

[larrys2006]

I found a windows update error 0x80070005 but nothing is helping me understand how to fix it.

 

[Layback Bear]

I'm no expert in such areas but I did find something from Microsoft.

https://support.microsoft.com/en-us/help/968003/error-0x80070005-in-windows-update-when-you-try-to-install-updates

Jack

 

[larrys2006]

problem

I think that helped that problem but I still crash when I try to power off and the fans do not go off when I hit sleep on the keyboard. I get no log file after the crash I still do not know what to do and I did try to read posts here.