the famous error 38

[natostanco]

I got this problem...any kind of usb device get this problem and I cannot access it. And when I unplug and replug a device already connected I get the same problem. Anyone experienced and solved this? thanks.

 

[natostanco]

help please

 

[seavixen32]

Have a look at this link: Error 38 - Error Code 0x26 Fix & Repair

On the basis it may be spyware or a virus, you might want to run a full scan in safe mode.

Malwarebytes is an excellent free scanner and you can download it here: http://www.malwarebytes.org/products/malwarebytes_free

 

[natostanco]

that does not help, I dont have any malware/virus.

 

[Layback Bear]

Have you run a anti virus program and which one.
Malwarebytes : Malwarebytes Anti-Malware is a free download that removes viruses and malware from your computer
MAM only checks for malware not a virus.

 

[natostanco]

I told you my computer is virus free I have a good realtime set up and multiple on demand scanners which I have used and all is clean. This is a usb problem, driver related or something, I don't know what to change.

 

[seavixen32]

Have you checked in Device Manager to see what's going on there?

You haven't given us your computer specifications so I can't link you to the manufacturer, but have you considered checking for and updating your chipset drivers?

 

[natostanco]

the error code 38 is showed in the device manager. "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)"

 

[seavixen32]

Device Manager Error Codes

According to the above link, you need to go to the General Properties tab of the device and click Troubleshoot to start the troubleshooting wizard.

 

[natostanco]

where is this tan I cannot find it. edit: troubleshooting recognized the errors but did not fix them.

 

[seavixen32]

Can you think of any device you used to have plugged into a USB port, but now no longer use?

If so, go into Device Manager and click the View tab and choose View Hidden Devices then uninstall any old devices that you no longer use.

Failing that, download and install the free version of CCleaner then run it to clean up the system registry.

http://www.piriform.com/CCLEANER

IMPORTANT: Please create a system restore point before you use CCleaner.

 

[natostanco]

I have no old devices and pc registry is already clean, cache and other things too. The thing is that this error only happens for storage devices such as usb pen drives and other bigger external hard drives, while usb device like mouse and keyboard have no problems even when unplugging and plugging again.

 

[seavixen32]

In that case, I'm out of ideas.

With a bit of luck, someone else may have an answer.

 

[Corrine]

Hi, natostanco.

You could try this Microsoft Fix it solution to see if it solves your problem: Hardware devices are not working or are not detected in Windows

 

[panMK12]

for windows 7(at least for me success)

i have problem with code 38 too, the way i solve it is: right click at my computer then click Properties then click device manager(at left bar) then, at lowest you'll see universal bus series then i uninstal: 1.Generic USB Hub and 2.USB Root Hub. then restart, after that computer will automatic install the missing driver, then your USB is work (code 38 gone!!)

-i dont know if it will success for you or not but atleast that what i do and i success, and last do at your own risk (i just try contribute to help) ^^

 

[Golden]

Holy Thread Revival Batman!