Toshiba L675 bluescreens because of AMD Sata Raid controller error

[Huludrock]

I have a Toshiba L675 that throws bluescreens. I checked the event viewer and the error is:

Event ID 11
Source: amdsata
The driver detected a controller error on \Device\RaidPort0

I went to analyze the crash with MSDART and there was no dump file present.

Another interesting thin is that there is also a warning in the event viewer that states that custom dynamic link libraries are being loaded etc. etc. etc.

When I try to install the most recent version of the driver, found on Toshiba's site, it comes back with install errors. It fails during the C++ 2010 redist. The overall install is a success according to the AMD log, but that area fails. When I check device manager after install, the driver date remains at 10/7/2009 when it should be 8/20/2012. When I check event viewer, it now gives a disk error: The driver detected a controller error on Device\harddisk1\dr1.

The individual that owns the laptop downloads music...is it really a controller error or am I dealing with a virus or some kind of malware?

 

[Berton]

The individual that owns the laptop downloads music...is it really a controller error or am I dealing with a virus or some kind of malware?

Don't discount either possibility. I've seen too many instances of young people and the music downloading causing problems on mom and dad's computer. File-sharing over the Internet can be a dirty business.

 

[Huludrock]

It's more than likely a combination of that, random cc cleaner and "speed up my pc" stuff that's to blame. Rather than waste too much time, I'm going to do a factory restore and grab his documents.

 

[Berton]

Try to grab his documents, pictures, music, etc., BEFORE the Factory Restore as it may wipe the HDD and don't want to lose things.

 

[Huludrock]

That's what I meant to say. I already did. Luckily he doesn't have a lot of paid programs.