Totally confused re setting up Outlook 2010

[themaverick]

Trying to get Outlook 2010 set up after windows 7 (64bit) reinstall. In the left pane I have two sets of inbox out box etc. One shows a send receive button at the top right the other doesn';t. The one that dioesn';t is the one where new email are coming in. How can I get back to one set of inbox sent etc WITH the send/receive button?

 

[themaverick]

Also trying to recover old pst files from cloud storage system, some of them are shown at C:users\me\AppData\Roaming\Microsoft\Office ... there may be more but i cant see it and some are shown at C:Users\me\Documents\Outlook Files

Whats the difference between the two? And are these the locarions they have to be seperately copied to to get them back?

 

[seavixen32]

Please upload a screenshot of your main Outlook Window so we can see exactly what is going on.

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Have you tried repairing your Office 2010 suite?

Failing that, you could uninstall the software, and then re-install it.

Also, checkout this Microsoft Fixit.

How to find and run the Inbox Repair tool in Outlook

 

[themaverick]

I did uninstall and reinstall and got in a worse mess than I am in now - at least I can send and receive email at the moment.

 

[seavixen32]

I posted before you made your second comment, which changes things somewhat.

I don't have any experience of working with the Cloud, but I'd stab a guess that you've somehow got two Outlook profiles on the go.

I can't help much further than that so I'm hoping that one of our Office experts will have some answers for you.

 

[themaverick]

Hopefully screenshot here

 

[seavixen32]

Thanks for the screenshot.

You have two user accounts setup. Just delete the second one marked (1).

Open Outlook, click File then Account Settings.

Click the E-mail tab, highlight the account you don't need and delete it.

 

[themaverick]

When I go to that location there is only one account showing the one marked (1)

 

[Heyyou]

Trying to get Outlook 2010 set up after windows 7 (64bit) reinstall. In the left pane I have two sets of inbox out box etc. One shows a send receive button at the top right the other doesn';t. The one that dioesn';t is the one where new email are coming in. How can I get back to one set of inbox sent etc WITH the send/receive button?

The only send/receive box I see in your screenshot is in the top right side of the screen. I am also using Outlook 2010 and used 2003 in my XP computer, and they both look like yours. It's hard to read everything but the only difference I see is your Drafts folder is near the bottom and mine is near the top. I don't know why the side bar lists everything twice either, but it all works so that's what's important to me.