Trusted site blocking

[haris470]

I use Mozilla firefox and IE8 and with windows 7 I have had difficulty getting the system to recoginze the trusted sites that I enter, for example, when using AOL mail, I have entered the web address for AOL mail in the "trusted site" category multiple times but when I go back to the site it still tells me that it cant verify the security certificate and that I need to manually exempt the security, it also wont let me check the box that says "permanently exempt this site" (the box is gray and not activated) any thoughts?

 

[richc46]

Can be a virus
Run an antivirus scan
Download and run malwarebytes

This is a common sign of a virus

 

[haris470]

I sincerely hope not, I took the computer out of the box on wednesday so that would mean that it came with a pre loaded virus from dell

 

[richc46]

In that case you are probably ok.
To protect you the first advice is to check for virus. Since you are ok
Read this
http://support.microsoft.com/kb/968089

 

[roncerr]

...it still tells me that it cant verify the security certificate and that I need to manually exempt the security...

Check the date on the security certificate. Sometimes websites forget to renew so it would be shown as expired. Even though I don't have an account at aol, I went to the aol.com "mail" link and it took me to a secure web page with an up-to-date valid certificate from Verisign:
https://my.screenname.aol.com/_cqr/login/login.psp?sitedomain=sns.webmail.aol.com&lang=en&seamless=novl&offerId=newmail-en-us-v2&authLev=0&siteState=ver%3A4%7Crt%3ASTANDARD%7Cat%3ASNS%7Cld%3Awebmail.aol.com%7Cuv%3AAOL%7Clc%3Aen-us%7Cmt%3AAOL%7Csnt%3AScreenName%7Csid%3Afebe6267-a785-4e2b-9dcd-4261e2d5f159&locale=us Perhaps you should start from the aol home page?