two simple problems ...

[kak2a2]

Hi guys ,
1- every time i shut down my computer i get THIS message ...
it's the same message but i don't get " windows task manager " ... it's mostly blank and some times i get " windows logon " instead of the " task manager " .
i'm running windows 7 32 bit ... and i didn't have this problem back when i used windows vista
2- another problem is that THIS file just appeared in my external HD
a pic from inside the file
what is this ?

 

[richc46]

Follow these instructions to find out what program delays the shut down.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7


http://www.malwarebytes.org/mbam.php

Getting concerned now
Run a full scan antivirus and download and run a full malwarebytes scan. Takes about 90 minutes. Make sure you update it before using it.
It is probably just a program that you installed, but since you have no knowlege of it lets be on the safe side, take the scans.

 

[archie123]

do you have the S.O.A.P toolkit 3??

Download details: SOAP Toolkit 3.0

because thats where those files on your external HD are from , its odd because its very old and no longer used , im assuming its from a very old program yuor using or have installed

is this shutdown problem new or has it happened since you started with win 7 ? is it a pre bought pc with the os loaded or did you install windows yourself

 

[kak2a2]

richc46
i still get the problem even when i hide all the services !

for the second problem , i think ... i,m not sure about this but the file appears every time i run a full system scan using BitDefender Total Security 2010
so is it ok to delete the file and run the scan again to make sure ?

 

[richc46]

Then try in safe mode.

 

[kak2a2]

archie123
mmmmm no

 

[kak2a2]

you mean i should follow this "How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7" again i safe mode ?

 

[gregrocker]

Suggest you Uninstall BitDefender using REvo Uninstaller in Advanced mode: after it runs Windows uninstaller, don't restart when prompted, press Next to delete all bolded Registry keys and files. It will set a restore point.

Install MS Security Essentials, update, run FULL scan. Run MSE with Wnidows Firewall which works perfectly with Win7.

 

[richc46]

In addition to Gregs astute advice, do not forget the official uninstall tool.
How to uninstall BitDefender

 

[archie123]

archie123
mmmmm no

fine ................... when you find out its not a virus come back to me

 

[kak2a2]

uninstalling bitdefender and installing MSE instead solved all the problems
the file in the external HD is gone now
and i don't get any messages before i shut down : )
but now after i installed MSE i cannot turn windows defender on
is that normal ?

 

[gladson1976]

uninstalling bitdefender and installing MSE instead solved all the problems
the file in the external HD is gone now
and i don't get any messages before i shut down : )
but now after i installed MSE i cannot turn windows defender on
is that normal ?

That's perfectly normal.
Windows Defender and Microsoft Security Essentials

Q: Does installing Microsoft Security Essentials disable Windows Defender
A: Microsoft Security Essentials should disable Windows Defender on Vista and Windows 7 and uninstall it from XP. In some cases, this does not happen automatically.

 

[gregrocker]

Glad it worked - good example of how a lightweight free AV can make a difference.

In addition to MSE with WIndows Firewall, for extra protection use Malwarebytes on-demand scanner.

Run full scan monthly. I uploaded it here for you:

 

[kak2a2]

everything is perfect
thanks : )

 

[richc46]

Glad that everything worked out.