Unable to connect to internet, virus deleted my drivers

bori02082005

New member
Local time
6:41 PM
Messages
3
Hi everyone! My laptop, Lenovo T420, got infected by a nasty virus. Though I've deleted the virus, but it already deleted several drivers for my computer: ethernet controller, biometric coprocessor, and video controller (which I checked through 'Device Manager' saying: "No drivers are installed for this device") I've installed back the driver for my ethernet controller and wireless network drivers from Lenovo website. But still unable to see any wifi connection even though there are several open.

When I open "Network and Sharing Center" it says that "The dependency service or group failed to start." When I check "System Information" (through msinfo32) and click "Problem Devices" it says that there is an error in: "TCP/IP Registry Compatibility" and "WAN Miniport (L2TP)".

When I open "Network Connections", my "Broadband Connection" is Disconnected and has "Error 1060: The specified service does not exist as an installed service."

Furthermore, I also cannot turn on windows firewall. The screen resolution is also changed and I'm unable to revert it back to the original although I've tried tinkering with the "Adjust screen resolution". What shall I do to fix my internet, firewall, and screen resolution? Any help is much appreciated. :)
 

My Computer My Computer

At a glance

Windows 7 64 bit
Computer type
PC/Desktop
OS
Windows 7 64 bit
Hi and Welcome to the Forum bori02082005 You can download the Wan driver from the Lenovo site Where you using Windows Firewall before you had detected the Virus ? Having an Lenvo you should have the One Key Recovery Option.
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
Hi Maxie. Thanks for the reply. I've downloaded the WAN driver from Lenovo. But I still had the same status as before. As for the One Key Recovery Option, I don't have the program when I looked it up.
 

My Computer My Computer

At a glance

Windows 7 64 bit
Computer type
PC/Desktop
OS
Windows 7 64 bit

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome

My Computer My Computer

At a glance

Windows 10x64 Build 1709Intel i7 7700HQ Kaby Lake16 GB DDR4 @2400Nvidia Geforce GTX 1060
Computer type
Laptop
Computer Manufacturer/Model Number
MSI GE72VR Apache Pro-416
OS
Windows 10x64 Build 1709
CPU
Intel i7 7700HQ Kaby Lake
Motherboard
Micro-Star Intl. MS-179B (U3C1)
Memory
16 GB DDR4 @2400
Graphics Card(s)
Nvidia Geforce GTX 1060
Screen Resolution
1920x1080 120Hz
Hard Drives
256 GB Nvme M.2 SSD

1TB HDD@7200
Cooling
Cooler Blast 4
Keyboard
Steel Series
Antivirus
Bit Defender Free
Browser
Edge
Here is the SFC/SCANNOW result. Not sure about the firewall because I never checked it. I just checked it recently.
 

Attachments

My Computer My Computer

At a glance

Windows 7 64 bit
Computer type
PC/Desktop
OS
Windows 7 64 bit
Are you using any other AV like McAfee?
 

My Computer My Computer

At a glance

windows 7 home 64bitINTEL-CORE I716GB
Computer Manufacturer/Model Number
W530-3630QM1
OS
windows 7 home 64bit
CPU
INTEL-CORE I7
Memory
16GB
Hard Drives
750GB
Browser
Chrome
Back
Top