Unable to do Windows Update.

[Pantz]

Hello Every one, recently i have noticed that i am unable to do a windows update. i have been able to do then before without a problem, my windows OS is genuine, i have also noticed that my Outpost has also stopped working ( and unable to go the the outpost web site. )along with my Chrome Browser. i cannot view my recent updates either, I have done several restarts but to no avail. any ideas on why i am unable to do windows updates ?

Thanks in advance

 

[philtec]

Did you try a system restore?

 

[Dinesh]

Hi there,run this file

 

[Pantz]

Hello again, no i have not run System restore. and i can only go as far back as 8/19 2013. Also that link is not working

Thanks

 

[Dinesh]

Hello again, no i have not run System restore. and i can only go as far back as 8/19 2013. Also that link is not working

Thanks

Do you mean you were unable to download "Fix It" tool from the above link? Or did you try the tool and still cannot update Windows?

 

[Pantz]

Hello again, i was unable to download the Fix it tool.

 

[Dinesh]

Hi, see this article: Windows Update error 80070422

 

[Pantz]

Hello Again, ummm seems like i can not access any thing on the Microsoft page ?

thanks

 

[philtec]

Can you access any web pages?

 

[Pantz]

Hello Again, after doing several hours of research i found out that i have Malware on my PC . after doing a System restore to a week ago , i was now able to access Microsoft web site, but i was still having some issues like, unable to move from tab to tab on my browser ( Firefox ), and when i click on a folder to open it, there was a significant delay in opening the folder.

i then ran malaware bytes which found the PUP.Optional.Tarma.A. plus some other malware.

The question is now is how do i remove all the instances ? any suggestions are welcomed.

Thanks in advance

 

[philtec]

Did you let malwarebytes remove these items?

 

[AddRAM]

Check each item you want to remove, then down the bottom it says delete all.

 

[Pantz]

Hello again, yes to both Questions. i have seen some improvements, but i still have some small issues than i am trying to fix

Thanks in advance

 

[philtec]

What are your issues?

 

[Pantz]

Hello again, i have now been able to update my Windows 7 OS, but still having issues with my Folders

Hello Again, after doing several hours of research i found out that i have Malware on my PC . after doing a System restore to a week ago , i was now able to access Microsoft web site, but i was still having some issues like, unable to move from tab to tab on my browser ( Firefox ), and when i click on a folder to open it, there was a significant delay in opening the folder.

i then ran malaware bytes which found the PUP.Optional.Tarma.A. plus some other malware.

The question is now is how do i remove all the instances ? any suggestions are welcomed.

Thanks in advance

 

[AddRAM]

Have you run this ?

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Also, you gotta be more careful when downloading.

Since you built the system yourself, I would just consider re installing windows.

Did you ever make a disk image ?

What issues are you having with your folders ?

 

[philtec]

Open task manager and see if there is anything that you do not recognize running. (hit Ctrl+Shift+Esc at the same time)

 

[Pantz]

Have you run this ?

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Also, you gotta be more careful when downloading. Yes i know i have to be careful downloading,

Since you built the system yourself, I would just consider re installing windows. i would reinstall windows as a last resort.

Did you ever make a disk image ? yes i have a disk image.

What issues are you having with your folders ?

when i click to open a folder it does not open, i have to wait some time and re try again before it opens,

 

[Pantz]

Hello Again, sfc did not find any thing wrong with system files.

Thanks in advance

 

[philtec]

Open task manager and see if there is anything that you do not recognize running. (hit Ctrl+Shift+Esc at the same time)