Unable to enter the Windows repair on bootup.

[Beserk06]

Good evening one and all.

I am having a bit of an odd issue with my Alienware MX11 laptop. I just restored it to a previous "checkpoint" after just having the error
"Failed to save all the components for the file \\System32\\000052af. This file is corrupted or unreadable This error may be cause by a PC hardware problem."
After restoring via Control Panel it is running generally fine. However, my issue is wanting to reset it to factory default settings. I've reset to the Factory Image before with previous Dell laptops, but for some reason the repair menu will not load past the black screen with the grey bar on the bottom with the words "Windows is loading files..."
After the bar fills white (very quickly might I add) it returns to being gray and sits there.

Is there another way to return to factory image or a way to fix this?

This laptop is still fairly young (got it last month) and the warrenty is still good.

 

[boyans]

Hi Beserk06,

If you are starting the repair operation from hdd then there must be something wrong with the repair image or there is a hardware problem (memory, disk ?).
If you start the repair from CD/DVD it could be that media is demagged.

I would run memory test then check if disk is healthy.
If hardware is ok (check in BIOS all devices are listed properly) call support.

 

[theog]

Check your ram.
http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html?ltr=M
Memtest86+ - Advanced Memory Diagnostic Tool


Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

Is there another way to return to factory image

   Information

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create
​

Did you make the OEM manufacturer's Recovery Disks?

How to use Dell Recovery Partition,make Recovery Disks & how to order Recovery Disks.
Dell - Support