Solved Unable to get my Samsung R60Plus Laptop to connect Wirelessly To The I

[Delboy793]

Hi,

I have obtained a Samsung R60plus Laptop running Windows Vista Home Premium which used to connect wirelessly to the internet with no problems at all using an old Netgear router.
That router gave up the ghost so I have since updated it to a brand new Huawei HG533 Router. All my other PC's and tablets connect wirelessly to this new router no problems at all but i am unable to get this Samsung laptop to connect to the internet at all. It can find the network no problem, I type in my security key very carefully to make sure it is correct yet it will not connect to the Internet.

I have tried disabling the Firewall and antivirus to see if that was causing the problem, yet still no Joy. Even tried Flushing the DNS and updating the firmware on the Router, Still nothing.

I know there is nothing wrong with the Laptop yet I have tried just about everything and have searched the internet high and low for a solution, does anyone have any suggestions ?

 

[GokAy]

Network and Sharing Center - Manage wireless networks - delete the connection and re-connect (can also right click properties - security and see if settings are correct before deleting)

 

[Delboy793]

Thank you for replying
Tried your suggestions and still unable to connect to the internet wirelessly

 

[GokAy]

Can you connect wirelessly at other places? Do you have a smartphone that you can set as a personal hotspot to test?

 

[Delboy793]

Due to being disabled and wheelchair bound i am unable to test it anywhere else, But i do know the laptop is working 100 %, it just will not go through the gateway of the router to the internet wirelessly.
No problem at all if i use an Ethernet cable.

Yet all other laptops, Tablets have all connected wirelessly to the internet via this router no problem.

 

[GokAy]

Does it say connected but can't get access?

Run in cmd and paste here (CTRL+V):

ipconfig -all |clip

It won't show anything, just paste.

 

[Delboy793]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig -all I clip

Error: unrecognized or incomplete command line.

USAGE:
ipconfig [/allcompartments] [/? | /all |
/renew [adapter] | /release [adapter] |
/renew6 [adapter] | /release6 [adapter] |
/flushdns | /displaydns | /registerdns |
/showclassid adapter |
/setclassid adapter [classid] ]

where
adapter Connection name
(wildcard characters * and ? allowed, see examples)

Options:
/? Display this help message
/all Display full configuration information.
/allcompartments Display information for all compartments.
/release Release the IPv4 address for the specified adapter.
/release6 Release the IPv6 address for the specified adapter.
/renew Renew the IPv4 address for the specified adapter.
/renew6 Renew the IPv6 address for the specified adapter.
/flushdns Purges the DNS Resolver cache.
/registerdns Refreshes all DHCP leases and re-registers DNS names
/displaydns Display the contents of the DNS Resolver Cache.
/showclassid Displays all the dhcp class IDs allowed for adapter.
/setclassid Modifies the dhcp class id.

The default is to display only the IP address, subnet mask and
default gateway for each adapter bound to TCP/IP.

For Release and Renew, if no adapter name is specified, then the IP address
leases for all adapters bound to TCP/IP will be released or renewed.

For Setclassid, if no ClassId is specified, then the ClassId is removed.

Examples:
> ipconfig ... Show information
> ipconfig /all ... Show detailed information
> ipconfig /renew ... renew all adapters
> ipconfig /renew EL* ... renew any connection that has its
name starting with EL
> ipconfig /release *Con* ... release all matching connections,
eg. "Local Area Connection 1" or
"Local Area Connection 2"
> ipconfig /allcompartments ... Show information about all
compartments
> ipconfig /allcompartments /all ... Show detailed information about all
compartments

C:\Windows\system32>

 

[GokAy]

It is not an I in the command but a special char, best is to copy paste. But another approach - do this instead. Run cmd:

ipconfig -all>>"%userprofile%\desktop\ipconfig.txt"

Attach the txt file from your desktop here

 

[Delboy793]

i have typed out exactly what you put and it shows nothing except what i have typed ??
is that correct or have i goofed again

 

[GokAy]

ipconfig -all>>"%userprofile%\desktop\ipconfig.txt"

It will create a txt file on desktop named ipconfig.txt. Attach that one, using

icon, right above.

 

[Delboy793]

ok here it is

 

[Delboy793]

Hope this is the one

 

[GokAy]

Ok try these commands one at a time. Run in cmd:
ping 192.168.1.7
ping 192.168.1.1
ping 8.8.8.8

And report back the results please. A successful ping will show like:

C:\Users\Gokhan>ping 8.8.8.8
Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=68ms TTL=43
Reply from 8.8.8.8: bytes=32 time=68ms TTL=43
Reply from 8.8.8.8: bytes=32 time=66ms TTL=43
Reply from 8.8.8.8: bytes=32 time=81ms TTL=43
Ping statistics for 8.8.8.8:
    Packets: Sent = 4, [B]Received = 4[/B], Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 66ms, Maximum = 81ms, Average = 70ms

 

[GokAy]

By the way, in your ipconfig result, DNS servers are 192.168.1.1 and 0.0.0.0 (the 0.0.0.0 may be causing the problem). That will be next step if you can ping 8.8.8.8.

 

[Delboy793]

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 192.168.1.7

Pinging 192.168.1.7 with 32 bytes of data:
Reply from 192.168.1.7: bytes=32 time<1ms TTL=128
Reply from 192.168.1.7: bytes=32 time<1ms TTL=128
Reply from 192.168.1.7: bytes=32 time<1ms TTL=128
Reply from 192.168.1.7: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.1.7:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Windows\system32>





Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
Reply from 192.168.1.7: Destination host unreachable.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),

C:\Windows\system32>




Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Windows\system32>

 

[GokAy]

Which firewall are you using?

How is the network location set (Home/Work/Public)? Look in Network and Sharing Center

Can you connect with wire and check in router interface if there are any access lists configured? Also try WPA instead of WPA2 security in router wireless security section.

 

[Delboy793]

I Am using Avast Free Antivirus

It would not allow WPA, gave a message saying it was not suitable or something like that.

 

[Delboy793]

Can you connect with wire and check in router interface if there are any access lists configured?

I don't understand ????

 

[Delboy793]

i have now connected a cable, and viewing my router interface
i have no idea what an access list is.

 

[GokAy]

To be honest, I don't know if it is your laptop or the router.

Try:
- Safe Mode with Networking
- Run as Admin - Download Complete Internet Repair - MajorGeeks
--- Select Options 1/2/3/4 and Reset Windows Firewall