Solved Unable to get second monitor working Acer H236HL BID

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jakethesnak

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Dear experts,

I just got a new monitor the 23" Acer H236HL BID which I what to be my second monitor and I am unable to get it detected by Windows 7. I have updated my graphics card's drivers. Right now the acer is connected by an hdmi cable and my main monitor is connected by a vga cable with a vga to dvi connector. When I connected my acer monitor with the vga cable it was able to work. But since my other monitor was unplugged it wasn't working. Even though the acer monitor is plugged in it does not show up on device manager. I have no idea what the problem could be.

Thank you for your help,
jakethesnak

Edit:
Just tried plugging the acer monitor with the hdmi cable into my laptop and it fully works. I believe the problem has to be with the hdmi port of my graphics card then.
 
Last edited:

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Windows 7 Professional 64- bitIntel 4820k16 Gb DDR3MSI Gaming N770 2Gb
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Why are you going vga to dvi ?

Can`t you go HDMI on one monitor and DVI on the other ?

Or DVI on both monitors ?

I hope your video card isn`t bad :(

MSI has good support, if 1 of the ports is bad, you should setup an RMA
 

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Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
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Skylake Special #666
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Windows 10 Pro x64
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Intel Core i7 6700K
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GSkill TridentZ RGB 16GB 3600 16-16-16-36
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AOC G2460PG
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I am going vga to dvi because I believe the other dvi port on my graphics card is not working which was the one both of my monitors had support for so I just changed cables.
 

My Computer My Computer

At a glance

Windows 7 Professional 64- bitIntel 4820k16 Gb DDR3MSI Gaming N770 2Gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Professional 64- bit
CPU
Intel 4820k
Motherboard
Gigabyte GA-X79-UP4
Memory
16 Gb DDR3
Graphics Card(s)
MSI Gaming N770 2Gb
Sound Card
None
Monitor(s) Displays
HP W2371d
Screen Resolution
1920 x 1080
Hard Drives
WD 1TB
Samsung EVO 250 Gb (boot)
PSU
Corsair CX600 600W
Case
Smilodon ATX 612
Cooling
2 x 120mm (intake and outtake) 2x 80mm (intake and outtake)
Keyboard
Razer Anansi
Mouse
Logitech M325
Antivirus
Norton 360
Browser
Chrome
Other Info
CPU Cooler Noctua NH-D14
So you think the HDMI and a DVI port is bad on the card ?
 

My Computer My Computer

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Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
I believe so that would be the only logical conclusion after this. I am thinking of emailing MSI and asking for a replacement. Could there be any other problems that are causing this?
 

My Computer My Computer

At a glance

Windows 7 Professional 64- bitIntel 4820k16 Gb DDR3MSI Gaming N770 2Gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Professional 64- bit
CPU
Intel 4820k
Motherboard
Gigabyte GA-X79-UP4
Memory
16 Gb DDR3
Graphics Card(s)
MSI Gaming N770 2Gb
Sound Card
None
Monitor(s) Displays
HP W2371d
Screen Resolution
1920 x 1080
Hard Drives
WD 1TB
Samsung EVO 250 Gb (boot)
PSU
Corsair CX600 600W
Case
Smilodon ATX 612
Cooling
2 x 120mm (intake and outtake) 2x 80mm (intake and outtake)
Keyboard
Razer Anansi
Mouse
Logitech M325
Antivirus
Norton 360
Browser
Chrome
Other Info
CPU Cooler Noctua NH-D14
I doubt it, you installed the latest drivers. The only other thing to do is test it on another PC, along with both monitors.

Stlll no go setup an RMA with MSI, you`d have to see how long your warranty is for, how long you`ve had the card etc.
 

My Computer My Computer

At a glance

Windows 10 Pro x64Intel Core i7 6700KGSkill TridentZ RGB 16GB 3600 16-16-16-36EVGA GTX 980 Ti SC x2
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
Ok thank you for your help confirming my suspicions.
 

My Computer My Computer

At a glance

Windows 7 Professional 64- bitIntel 4820k16 Gb DDR3MSI Gaming N770 2Gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Professional 64- bit
CPU
Intel 4820k
Motherboard
Gigabyte GA-X79-UP4
Memory
16 Gb DDR3
Graphics Card(s)
MSI Gaming N770 2Gb
Sound Card
None
Monitor(s) Displays
HP W2371d
Screen Resolution
1920 x 1080
Hard Drives
WD 1TB
Samsung EVO 250 Gb (boot)
PSU
Corsair CX600 600W
Case
Smilodon ATX 612
Cooling
2 x 120mm (intake and outtake) 2x 80mm (intake and outtake)
Keyboard
Razer Anansi
Mouse
Logitech M325
Antivirus
Norton 360
Browser
Chrome
Other Info
CPU Cooler Noctua NH-D14
Hello I just got back my refurbished card and the same issue is still occuring. What could the problem be if its not the ports on my card?
 

My Computer My Computer

At a glance

Windows 7 Professional 64- bitIntel 4820k16 Gb DDR3MSI Gaming N770 2Gb
Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Professional 64- bit
CPU
Intel 4820k
Motherboard
Gigabyte GA-X79-UP4
Memory
16 Gb DDR3
Graphics Card(s)
MSI Gaming N770 2Gb
Sound Card
None
Monitor(s) Displays
HP W2371d
Screen Resolution
1920 x 1080
Hard Drives
WD 1TB
Samsung EVO 250 Gb (boot)
PSU
Corsair CX600 600W
Case
Smilodon ATX 612
Cooling
2 x 120mm (intake and outtake) 2x 80mm (intake and outtake)
Keyboard
Razer Anansi
Mouse
Logitech M325
Antivirus
Norton 360
Browser
Chrome
Other Info
CPU Cooler Noctua NH-D14
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