Unable to run SFCscan,Windows Updates error 80004002,IE,Troubleshooter

[butterflyred6]

Windows 7 Home Premium 64 bit
SURT installed fine
SFC Scan: Windows Resource Protection could not start the repair service.
Windows Update error code: 80004002 Windows encountered an unknown error. Nothing happens when I click the link to get further details.

Also, I have no system restore points anymore; the computer doesn't recognize any flashdrive I try to connect to it. It shows up when I safely remove it though. No problems starting up the computer.

 

[VistaKing]

Hi butterflyred

Try running a command prompt in startup

Link http://www.sevenforums.com/tutorials/682-command-prompt-startup.html

Type the command below

sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows

press <ENTER>

 

[butterflyred6]

I had to go through windows safe mode. Same message that windows resource protection could not start the repair service.

 

[VistaKing]

:ar: Click on rb: , type Services.msc inside Search programs and files press <ENTER> if you a UAC window click on the Yes button .

:ar: Double-click Windows Modules Installer

:ar: Set Startup type to Manual

:ar: Click OK.

 

[butterflyred6]

After clicking services I got a script error. I clicked yes, double clicked the windows modules installer and it was already set to manual.

 

[VistaKing]

Lets see something

Click here :ar: DDS

Click on Download Now once your on the website
Double click the dds icon to run the tool.
Place a check next to attact.txt and click Start . When done, DDS will open two logs
DDS.txt
Attach.txt
Save two logs onto your desktop and upload them with your reply

 

[butterflyred6]

Okay here are the results:

 

[VistaKing]

Click here :ar: AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on adwcleaner.exe and choose Run as administrator

:ar: Click the Search button

:ar: Upload the AdwCleaner[Sn].txt in your reply.

   Note

The log file is at C:\AdwCleaner[Sn].txt

 

[butterflyred6]

Okay here you go:

 

[VistaKing]

This time Run Delete

:ar: Close all open programs.
:ar: To run the program, right-click AdwCleaner.exe and select "Run as Administrator
:ar: Click on Delete and confirm the prompt.
:ar: After it finishes, the computer is restarted.

Upload the log saved at C:\AdwCleaner[S1].txt

 

[butterflyred6]

Yay!

 

[NoelDP]

You have Norton software installed - which version? have you recently updated/upgraded your AV?

 

[VistaKing]

butterflyred6

Run Malwarebytes

Click here :ar: Malwarebytes

Click on Download Now under the Free column

When the installation is done uncheck Enable free trial of Malwarebytes (see image below )

Update the definitions and do a full scan

Upload the log . Could be found inside the Logs tab .


I don't see any Norton software installed . Or am I missing something .

 

[butterflyred6]

Okay, here's the log

 

[butterflyred6]

I had Norton the first year, then uninstalled it. Don't recall the version.

 

[VistaKing]

Good it removed the files it found . Why did you run it under the Guest account ?

 

[butterflyred6]

I didn't.

 

[VistaKing]

It said C:\Users\Guest . If I'm not mistaken

 

[butterflyred6]

Would that have anything to do with why I can only run some programs through the guest account? I was logged into my main account when I ran it.

 

[VistaKing]

Guess account doesn't have any rights to install programs and if you installed programs on an admin account the guest account won't be able to run them .