unable to update the display adapters - windows resource protect corr

[Melissa]

Dear Forum,

I am at the stage that I I have issues relating to the display drivers - ATI AMD Radeon HD5650 - I have been informed by Norton Support that as they upgraded the interface that because I received an error of 8054,104 - and therefore required them to use the Power Eraser to remove their program that I would have to update the Driver.

The case manager updated the Driver from the AMD website and I have had constant shut downs and Internet Explorer seems to have the issue of constantly crashing.

The case manager also then performed a surface test and informed me of corrupted files
In particular - ntdll.dll and dxgkrnl.sys

If anyone can assist - that would be appreciated.

Thank you and I hope there is a hope for this.

N360 - Not great. They even lost my back up set.

 

[AddRAM]

Sounds like it`s time to upgrade that PC to Windows 10, it`ll get rid of your problems.

Yes, Norton is garbage, no need for it.

If you are having problems with IE, try to download and install Chrome, it always works perfectly for me.

 

[Melissa]

Thanks AddRam -
I will try Chrome or Mozilla - More concerned about the driver issue - seems like a common issue.

You always are of assistance - thanks you.

I am trying troubleshooting galore.

So You find Windows 10 great?

 

[Melissa]

This is the attachment that I can find of one of my issues

 

[NortonSupport]

Hi Melissa,

Sorry for the delay. Can you please provide me the case reference number for the Support session you've had with us? we'll check that for you.
Thanks in advance!

Praveen
Norton Support.

 

[Melissa]

Your case number is 23554031 - Just one of the numerous
I think I have spoken to you on Facebook.

23362115

 

[NortonSupport]

Hi Melissa,

Yes I am the one, did you get the call back? let us know if you still need assistance.
Thanks for your patience.

Praveen
Norton Support.

 

[Melissa]

Yes, Still require more assistance than just the back up - as above - duly noted - no problems with display driver and associated issues until your case managers attended to online support. Considering not subscribing again.
May have to arrange another call back - will keep you updated.
Melissa

 

[NortonSupport]

Hi Melissa,

I can see our case manager contacted you to get your backup restored, is it all okay now?
Let us know if you need more help.

Praveen
Norton Support.

 

[Melissa]

Yes, Ii will have to look into as soon as possible.
I am in hospital and sick.
I can hardly talk and stuck in bed. You also have contacted via - Microsoft Forum, Seven Forums and various other means.
I am looking at other methods - the Norton back up takes a couple of hours to run, and I want to ensure that it is running correctly. Having your case managers not prepared to wait - well that is not my problem. Some say they are doing around three cases at the same time anyway.

I had the initial issue with the graphics card upgrade software that your case manager installed / updated caused my laptop to consistently shut down. Then go back online and no case manager tech. This was particularly time consuming if you look at the log of calls that we made to your online support case managers. The second pair of case managers were the main contenders.

Even I could Google and troubleshoot like they did. If your case managers do not know what they are doing - they should ask.

I will contact the email that was given to me, before I loose all my information.

I even had a small test back up fail.

 

[NortonSupport]

Sorry about that. Please reply back to the email which our case managers sent you to get this addressed as soon as possible, if you've any issues you can contact us any time back on Facebook or Twitter @NortonSupport we'll look into it.
Thank you!

Praveen
Norton Support.

 

[Melissa]

Will do - in doing chemo - would appreciate that you take that into consideration and that your case managers ensure that everything is operating correctly and as it was instead of saying it is a Microsoft issue - Just tell them that you are unable to update the display adapters and also windows resource protection found corrupted files and were unable to fix them.

The two particular items I would like fixed it that the graphics card has to be upgraded - as it was befor your case manager tried upgrading it.

And the issue with these two items - ntdll.dll and dxgkrnl.sys -
C:\Windows\system32\drivers\dxgkrnl.sys
They tried -
DisplayLink: Windows Software - which did not work.

And this in the below

Faulting application name: DisplayLinkUserAgent.exe, version: 7.9.296.0, time stamp: 0x559b9d04
Faulting module name: ntdll.dll, version: 6.1.7601.18869, time stamp: 0x556366f2
Exception code: 0xc0000374
Fault offset: 0x00000000000bfc22

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 98bb7985-4689-11e5-9ccd-87c181ac63fc

Again I will insist on saying I would not have come on this forum unless I was told that your case managers informed me that it was not their fault and going on a cause to fix the issue.

They left me to do a full system scan in safe mode and left.

Bye.

I would like an extension if possible after all this for the inconvenience that Norton has caused me. Grief.