Unable to upgrade to Win 10 - no errors shown

crgibson

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Location
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I have been trying to upgrade my HP G62 Notebook PC for a week now. I get to 88% configuring and then the "shutting down" screen comes on. It then restarts in Win 7.

I have followed all the steps to get ready for Win 10 upgrade but having no sucess.

Thanks for any help.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Win 7 HP 64bit w/SP1
CPU
AMD Athlon 64 X2 5200+
Motherboard
Gigabyte Technology Co., Ltd. GA-MA770-UD3 (Socket M2)
Memory
6.0GB Dual-Channel DDR2 @ 387MHz (5-5-5-18)
Graphics Card(s)
Acer AL1906 @ 1280x1024 512MB GeForce 9500 GT (XFX Pine Grou
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer Generic PnP Monitor
Hard Drives
Crucial 128 gig M4 SSD
Seagate Backup 5T
Seagate GoFlex 2T
WDC WD1600JS-00NCB1 USB 1500 Gig
Seagate Backup 3T
Keyboard
Logitech HID-Compliant Keyboard
Mouse
PS/2 Compatible Mouse
Internet Speed
Cable broadband (up to 50Mbps)
Other Info
Nightly runs of Super AntiSpyware, CCleaner and Malware Anti-Malware and System Restore.

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
AddRam -

Thanks for the reply. I have been just clicking on the icon in the try and starting the upgrade from that.

I just did a Clean Boot and am trying to reinstall again. Will let you know. It has been taking allmost 2 hours.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Win 7 HP 64bit w/SP1
CPU
AMD Athlon 64 X2 5200+
Motherboard
Gigabyte Technology Co., Ltd. GA-MA770-UD3 (Socket M2)
Memory
6.0GB Dual-Channel DDR2 @ 387MHz (5-5-5-18)
Graphics Card(s)
Acer AL1906 @ 1280x1024 512MB GeForce 9500 GT (XFX Pine Grou
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer Generic PnP Monitor
Hard Drives
Crucial 128 gig M4 SSD
Seagate Backup 5T
Seagate GoFlex 2T
WDC WD1600JS-00NCB1 USB 1500 Gig
Seagate Backup 3T
Keyboard
Logitech HID-Compliant Keyboard
Mouse
PS/2 Compatible Mouse
Internet Speed
Cable broadband (up to 50Mbps)
Other Info
Nightly runs of Super AntiSpyware, CCleaner and Malware Anti-Malware and System Restore.
Add Ram -

Last try failed again at 88%. Am Now trying by using the Media Creation Tool. Will let you know soon.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Win 7 HP 64bit w/SP1
CPU
AMD Athlon 64 X2 5200+
Motherboard
Gigabyte Technology Co., Ltd. GA-MA770-UD3 (Socket M2)
Memory
6.0GB Dual-Channel DDR2 @ 387MHz (5-5-5-18)
Graphics Card(s)
Acer AL1906 @ 1280x1024 512MB GeForce 9500 GT (XFX Pine Grou
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer Generic PnP Monitor
Hard Drives
Crucial 128 gig M4 SSD
Seagate Backup 5T
Seagate GoFlex 2T
WDC WD1600JS-00NCB1 USB 1500 Gig
Seagate Backup 3T
Keyboard
Logitech HID-Compliant Keyboard
Mouse
PS/2 Compatible Mouse
Internet Speed
Cable broadband (up to 50Mbps)
Other Info
Nightly runs of Super AntiSpyware, CCleaner and Malware Anti-Malware and System Restore.
Well the Media Creation Tool also failed. Everything was going good and Tool stated that is had installed Win 10 was going to restart. Then a box came up saying "Something Happened" "Windows 10 installation has failed" OK.

I will have to try the Clean Install route. Thanks for the help.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Win 7 HP 64bit w/SP1
CPU
AMD Athlon 64 X2 5200+
Motherboard
Gigabyte Technology Co., Ltd. GA-MA770-UD3 (Socket M2)
Memory
6.0GB Dual-Channel DDR2 @ 387MHz (5-5-5-18)
Graphics Card(s)
Acer AL1906 @ 1280x1024 512MB GeForce 9500 GT (XFX Pine Grou
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer Generic PnP Monitor
Hard Drives
Crucial 128 gig M4 SSD
Seagate Backup 5T
Seagate GoFlex 2T
WDC WD1600JS-00NCB1 USB 1500 Gig
Seagate Backup 3T
Keyboard
Logitech HID-Compliant Keyboard
Mouse
PS/2 Compatible Mouse
Internet Speed
Cable broadband (up to 50Mbps)
Other Info
Nightly runs of Super AntiSpyware, CCleaner and Malware Anti-Malware and System Restore.
If you have never upgraded to 10 from 7 or 8.1 yet, then a clean install will not activate. You would have to buy a W10 key.

You can try the 1st link I posted, good luck with that.

Have you ever use the Technical Preview ? How do you know you`ll even like Windows 10 ?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
AddRam - I was going to try the "Clean Install Windows 10 Directly without having to Upgrade First" from the tutorials.

It says that Win 10 will activate after install.

I have another laptop that has Win 10 installed and it seems to be OK (for now at least).

I have not used Technical Preview. Do you have a url?

THanks
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Win 7 HP 64bit w/SP1
CPU
AMD Athlon 64 X2 5200+
Motherboard
Gigabyte Technology Co., Ltd. GA-MA770-UD3 (Socket M2)
Memory
6.0GB Dual-Channel DDR2 @ 387MHz (5-5-5-18)
Graphics Card(s)
Acer AL1906 @ 1280x1024 512MB GeForce 9500 GT (XFX Pine Grou
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer Generic PnP Monitor
Hard Drives
Crucial 128 gig M4 SSD
Seagate Backup 5T
Seagate GoFlex 2T
WDC WD1600JS-00NCB1 USB 1500 Gig
Seagate Backup 3T
Keyboard
Logitech HID-Compliant Keyboard
Mouse
PS/2 Compatible Mouse
Internet Speed
Cable broadband (up to 50Mbps)
Other Info
Nightly runs of Super AntiSpyware, CCleaner and Malware Anti-Malware and System Restore.
I suggest you extend the C: drive a bit before try again. please post your results after trying the method mentioned in the 1st reply
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 10 32bit
LordSnow - Thanks for your suggestion.

My C Drive has over 25 GB free. I tried the "Clean Install Windows 10 Directly without having to Upgrade First" 2 times.

Both times I get the "Something Happened" box and that Win 10 installation has failed. I have 23 failed win 10 installs showing in Update history.

I have tried ALL ways to install listed in Tutorials. Something is "Wrong" with my Win 7. I have run SFC many times but can not find anything.

I think I may have to do a Clean Install of Win 7 and then try upgrading to Win 10.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Win 7 HP 64bit w/SP1
CPU
AMD Athlon 64 X2 5200+
Motherboard
Gigabyte Technology Co., Ltd. GA-MA770-UD3 (Socket M2)
Memory
6.0GB Dual-Channel DDR2 @ 387MHz (5-5-5-18)
Graphics Card(s)
Acer AL1906 @ 1280x1024 512MB GeForce 9500 GT (XFX Pine Grou
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer Generic PnP Monitor
Hard Drives
Crucial 128 gig M4 SSD
Seagate Backup 5T
Seagate GoFlex 2T
WDC WD1600JS-00NCB1 USB 1500 Gig
Seagate Backup 3T
Keyboard
Logitech HID-Compliant Keyboard
Mouse
PS/2 Compatible Mouse
Internet Speed
Cable broadband (up to 50Mbps)
Other Info
Nightly runs of Super AntiSpyware, CCleaner and Malware Anti-Malware and System Restore.
I heard a fishing story that said M$ is allowing using a qualifying os's activation key to activate win-10.
I have none I want to use to test it with.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
I suggest you reinstall 7 and leave it at that :) Windows 7 is the Best !!!

But a clean install of 7 with the required updates should upgarde to 10 no problem.

I did a clean install of 7 and did not have to install 1 single update, and the get windows 10 icon was there, upgraded to 10 and put that ssd back in the desk drawer, and there it will stay :)
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
AddRam -

Thank you. I will clean install Win 7 and try to get Win 10 early next year as I am just about to leave for trip overseas now.

Thanks again
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Win 7 HP 64bit w/SP1
CPU
AMD Athlon 64 X2 5200+
Motherboard
Gigabyte Technology Co., Ltd. GA-MA770-UD3 (Socket M2)
Memory
6.0GB Dual-Channel DDR2 @ 387MHz (5-5-5-18)
Graphics Card(s)
Acer AL1906 @ 1280x1024 512MB GeForce 9500 GT (XFX Pine Grou
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Acer Generic PnP Monitor
Hard Drives
Crucial 128 gig M4 SSD
Seagate Backup 5T
Seagate GoFlex 2T
WDC WD1600JS-00NCB1 USB 1500 Gig
Seagate Backup 3T
Keyboard
Logitech HID-Compliant Keyboard
Mouse
PS/2 Compatible Mouse
Internet Speed
Cable broadband (up to 50Mbps)
Other Info
Nightly runs of Super AntiSpyware, CCleaner and Malware Anti-Malware and System Restore.
Actually the no updates install was from 8.1 Pro.

Doesn`t matter, with a clean install of 7 you shouldn`t have any problems.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Skylake Special #666
OS
Windows 10 Pro x64
CPU
Intel Core i7 6700K
Motherboard
Asus Sabertooth Z170 Mark 1
Memory
GSkill TridentZ RGB 16GB 3600 16-16-16-36
Graphics Card(s)
EVGA GTX 980 Ti SC x2
Sound Card
Realtek High Definition
Monitor(s) Displays
AOC G2460PG
Screen Resolution
1920 x 1080 144Hz
Hard Drives
Samsung 860 Pro 256GB, Seagate Barracuda 4TB x2
PSU
EVGA 1000 P2, EVGA White Custom Braided Cables
Case
Corsair Vengeance C70 Gunmetal Black
Cooling
Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
Keyboard
Logitech G910 Orion Spectrum
Mouse
Logitech G700s
Internet Speed
Verizon Fios Quantum Gateway 75/75
Antivirus
Windows Defender, Malwarebytes Free 3.8.3
Browser
Chrome
Other Info
Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp, Corsair H2100 Wireless 7.1 Headset
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