Am using Windows Live Mail. Never had a problem before but I have received two emails from the same source in the last few days and neither one shows the email message in the message pane. I have searched for an answer but all the posts are when no messages appear in the message pane at all. Then a reinstall of WLM is recommended. My problem is just with this one sender. All other messages read fine. I can read the message if I click the Reply button. Everything appears as normal then. Here's a screenshot of a typical message.
UK members will recognise the Sender as a UK Government body so it's no good asking them what format they send their emails by.
Any ideas please
My Computer
Computer type
PC/Desktop
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
ASUSTeK COMPUTER INC. P8H77-M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
On Board
Monitor(s) Displays
Dell 24"
Screen Resolution
1920 x 1080
Hard Drives
(1) INTEL SSDSC2CT180A3 ATA Device (2) ST500DM002-1BD142 ATA Device (3) WDC WD3200AAKS-75L9A0 ATA Device (4) Generic- Compact Flash USB Device (5) Generic- MS/MS-Pro USB Device (6) Generic- SD/MMC USB Device (7) Generic- SM/xD-Picture USB
Hello John, sorry I just saw this. It looks like the sender is using HTML format that disagrees with WLM. Check on the View tab for a setting to read the email in plain text. A Guy
Hi Bill
Thanks for your response and aplologies for delay but I have looked further into this and the emails in question are from a UK Government department and just the emails from one email address are causing problems. Others from the same server but a different address are OK. So I have emailed the IT department to see what they say. I'll probably get jumped upon by the security sevice, they are all a bit jumpy at the moment, so if you don't hear from me for a while you'll know that I have been locked up in the Pokey!
My Computer
Computer type
PC/Desktop
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
ASUSTeK COMPUTER INC. P8H77-M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
On Board
Monitor(s) Displays
Dell 24"
Screen Resolution
1920 x 1080
Hard Drives
(1) INTEL SSDSC2CT180A3 ATA Device (2) ST500DM002-1BD142 ATA Device (3) WDC WD3200AAKS-75L9A0 ATA Device (4) Generic- Compact Flash USB Device (5) Generic- MS/MS-Pro USB Device (6) Generic- SD/MMC USB Device (7) Generic- SM/xD-Picture USB
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz
Motherboard
ASUSTeK COMPUTER INC. P8H77-M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 4000
Sound Card
On Board
Monitor(s) Displays
Dell 24"
Screen Resolution
1920 x 1080
Hard Drives
(1) INTEL SSDSC2CT180A3 ATA Device (2) ST500DM002-1BD142 ATA Device (3) WDC WD3200AAKS-75L9A0 ATA Device (4) Generic- Compact Flash USB Device (5) Generic- MS/MS-Pro USB Device (6) Generic- SD/MMC USB Device (7) Generic- SM/xD-Picture USB
A government branch using old fonts wouldn't be a shock. You can apparently inspect the headers and see what fonts are used. Maybe not your issue, but sure makes sense why you can't see the text, that is obviously there. A Guy
