Unexpected Error

DKnowltronics

New member
Local time
1:16 AM
Messages
5
Hey all,

I am having an unexpected shutdown error, I am not sure what is causing this error. It never happens when I am actually using the computer, I just notice when I come back after over night or later in the day and I will have the following message.
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF880072AE32D
BCP3: FFFFF8800A569F40
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020210-25989-01.dmp
C:\Users\David\AppData\Local\Temp\WER-31715-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any Advice?
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Home Premium 64
CPU
Q9550
Motherboard
Gigabyte GA-EP45-UD3P
Memory
8GB OCZ 1066
Graphics Card(s)
GTX 275
Hard Drives
300GB SATA
1.8TB RAID 5
PSU
Cosair 750
Case
Silverstone 17-B
Cooling
Scythe Mini Ninja

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Attached is a zipped file containing the dump file. Thanks
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Home Premium 64
CPU
Q9550
Motherboard
Gigabyte GA-EP45-UD3P
Memory
8GB OCZ 1066
Graphics Card(s)
GTX 275
Hard Drives
300GB SATA
1.8TB RAID 5
PSU
Cosair 750
Case
Silverstone 17-B
Cooling
Scythe Mini Ninja
bump
 

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Home Premium 64
CPU
Q9550
Motherboard
Gigabyte GA-EP45-UD3P
Memory
8GB OCZ 1066
Graphics Card(s)
GTX 275
Hard Drives
300GB SATA
1.8TB RAID 5
PSU
Cosair 750
Case
Silverstone 17-B
Cooling
Scythe Mini Ninja
Could you look at event viewer and find the entry and report what it says.
 

My Computer

Computer Manufacturer/Model Number
self built
OS
Windows 7 Professional 64-bit
CPU
Intel E8400 3GHz
Motherboard
Intel DX48BT2
Memory
Kingston PC3-10700H 4Gb
Graphics Card(s)
XFX Radeon HD 5850 BlackEd.
Sound Card
Asus Xonar DG
Monitor(s) Displays
2x Samsung SM-T220HD 22"
Screen Resolution
1680x1050 on two monitors
Hard Drives
OCZ Vertex 2 120gb 3.5" (OS)
Seagate Momentus XT 500gb
Samsung F3 1Tb (games)
2x Samsung F1 1Tb
PSU
Thermaltake ToughPower 850w
Case
Thermaltake Armor
Cooling
Scythe Mugen II
Keyboard
Microsoft Comfort Curve USB
Mouse
Razer Diamondback 3G
Internet Speed
8128/443
Well, I'm no expert in the BSOD, but from what I can tell the driver gdrv.sys is the problem. A search for that tells me that is a Gigabyte driver.

Perhaps you could try updating your network card drivers.
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\Desktop\020210-25989-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e58000 PsLoadedModuleList = 0xfffff800`03095e50
Debug session time: Tue Feb  2 18:53:47.493 2010 (GMT-5)
System Uptime: 0 days 16:52:20.303
Loading Kernel Symbols
...............................................................
................................................................
...............................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880072ae32d, fffff8800a569f40, 0}

Probably caused by : gdrv.sys ( gdrv+332d )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880072ae32d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a569f40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
gdrv+332d
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax

CONTEXT:  fffff8800a569f40 -- (.cxr 0xfffff8800a569f40)
rax=2448544c41454824 rbx=fffff8800479ff8a rcx=0000000000000020
rdx=fffff8800479ff8a rsi=0000000000000020 rdi=fffffa8008a20380
rip=fffff880072ae32d rsp=fffff8800a56a928 rbp=fffffa8007582b10
 r8=000000000000ffff  r9=00000000000007ff r10=00000000fe010268
r11=0000000000000000 r12=fffffa800a476f70 r13=0000000000000020
r14=fffffa8008a20380 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
gdrv+0x332d:
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GUI.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880072ae32d

STACK_TEXT:  
fffff880`0a56a928 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdrv+0x332d


FOLLOWUP_IP: 
gdrv+332d
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  gdrv+332d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gdrv

IMAGE_NAME:  gdrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49b9d175

STACK_COMMAND:  .cxr 0xfffff8800a569f40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_gdrv+332d

BUCKET_ID:  X64_0x3B_gdrv+332d

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff880072ae32d, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff8800a569f40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
gdrv+332d
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax

CONTEXT:  fffff8800a569f40 -- (.cxr 0xfffff8800a569f40)
rax=2448544c41454824 rbx=fffff8800479ff8a rcx=0000000000000020
rdx=fffff8800479ff8a rsi=0000000000000020 rdi=fffffa8008a20380
rip=fffff880072ae32d rsp=fffff8800a56a928 rbp=fffffa8007582b10
 r8=000000000000ffff  r9=00000000000007ff r10=00000000fe010268
r11=0000000000000000 r12=fffffa800a476f70 r13=0000000000000020
r14=fffffa8008a20380 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
gdrv+0x332d:
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax ds:002b:00000000`00000000=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  GUI.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff880072ae32d

STACK_TEXT:  
fffff880`0a56a928 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : gdrv+0x332d


FOLLOWUP_IP: 
gdrv+332d
fffff880`072ae32d 488941e0        mov     qword ptr [rcx-20h],rax

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  gdrv+332d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: gdrv

IMAGE_NAME:  gdrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49b9d175

STACK_COMMAND:  .cxr 0xfffff8800a569f40 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_gdrv+332d

BUCKET_ID:  X64_0x3B_gdrv+332d

Followup: MachineOwner
---------

Let me know how it turns out. I am trying to improve my skills, and feedback is appreciated.
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Have you tried the drivers from here? Try the chipset one first.
 

My Computer

Computer Manufacturer/Model Number
self built
OS
Windows 7 Professional 64-bit
CPU
Intel E8400 3GHz
Motherboard
Intel DX48BT2
Memory
Kingston PC3-10700H 4Gb
Graphics Card(s)
XFX Radeon HD 5850 BlackEd.
Sound Card
Asus Xonar DG
Monitor(s) Displays
2x Samsung SM-T220HD 22"
Screen Resolution
1680x1050 on two monitors
Hard Drives
OCZ Vertex 2 120gb 3.5" (OS)
Seagate Momentus XT 500gb
Samsung F3 1Tb (games)
2x Samsung F1 1Tb
PSU
Thermaltake ToughPower 850w
Case
Thermaltake Armor
Cooling
Scythe Mugen II
Keyboard
Microsoft Comfort Curve USB
Mouse
Razer Diamondback 3G
Internet Speed
8128/443
Thanks guys, I will give it a shot and let you know how its turns out!
 

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Home Premium 64
CPU
Q9550
Motherboard
Gigabyte GA-EP45-UD3P
Memory
8GB OCZ 1066
Graphics Card(s)
GTX 275
Hard Drives
300GB SATA
1.8TB RAID 5
PSU
Cosair 750
Case
Silverstone 17-B
Cooling
Scythe Mini Ninja
I believe I have solved the problem by removing a Gigabyte Energy Saving Program which used the gdrv.sys driver!
 

My Computer

Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Home Premium 64
CPU
Q9550
Motherboard
Gigabyte GA-EP45-UD3P
Memory
8GB OCZ 1066
Graphics Card(s)
GTX 275
Hard Drives
300GB SATA
1.8TB RAID 5
PSU
Cosair 750
Case
Silverstone 17-B
Cooling
Scythe Mini Ninja
Great, thanks for posting! Glad you got it solved.

If you have any more questions, feel free to ask them.
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Back
Top