Unexpected shutdown -- alert, after AV upgrades

bawldiggle

GrayGhost2 ret.
Pro User
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10:09 AM
Messages
895
Location
Australia
I have NOT had a BSOD

bad shutdown.png

This is a copy of the "View Details" report
Code:
Problem signature:
  Problem Event Name:    [COLOR=Red]BlueScreen[/COLOR]
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    3081

Additional information about the problem:
  BCCode:    1000004a
  BCP1:    8368C951
  BCP2:    00000002
  BCP3:    00000000
  BCP4:    00000000
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    768_1

Files that help describe the problem:
  C:\Windows\Minidump\070916-25864-01.dmp
  C:\Users\Owner\AppData\Local\Temp\WER-60107-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\windows\system32\en-US\erofflps.txt
When I saw the "Blue Screen", not sure which sub-forum to post on.

I had just installed Bitdefender Internet Security 2016 (aka. BIS-2016)
- to replace BIS-2015 -- BIS-2016 required all other BD products to be removed/uninstalled
- which I did with the official BD uninstaller_2016

Every year AV renewals always cause problems ...
On another machine (64bit Win7 PRO) new BD has sabotaged "OpenWith" assignments and locked opening TXT files to Notepad.
Brink's REG file solutions Restore_Open_With.reg and Default_TXT.reg did not resolve the issue
The only way I could change the file-association for .TXT was with File Type Manager by Nirsoft
-----
This 32bit Win-7 Home Premium laptop was screwed up by Kaspersky install in March last year and I have not had email on this machine ever since, despite clean re-installs (of mail client) and trialing other mail clients.
-----
So my faith in AVs is very strained to say the least.
End of rant :mad:

Since the alert on this machine everything is operating fine, and the temptation to-fix is strong... but now it ain't broken.

From the above "results" can anybody interpret what the problem might have been ? :)
------------
ADDEND:
Last year I screwed up the TXT and VBS file associations and Brink's .REG files rectified my screw-up.
Thanks Shaun :)
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Toshiba, Lenovo (laptops) + 4 rigs
OS
XP Pro (x86) | 7 HP (x86) & (x64) | 7 Pro (x64)
You may have not had a blue screen of death, but technically you did have a crash, it just wasn't bad enough to lock up your machine.

The sub-forum would have been: BSOD Help and Support In any event you would be asked to run the utility: http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html, and post the results.

As to your code revealing anything; The line BCCode: 1000004a indicates a memory management problem, I'm not sure what the other four arguments refer to.


If you wanted to move this thread to the BSOD forum for better visibility go to the
report.gif
in the upper right corner and kindly ask one of the Mods if they would move it over to there.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
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