unexpected shutdown BSOD

[pain55]

I was advised to post the dumps, as in this thread: http://www.sevenforums.com/general-discussion/109513-unexpected-shutdown.html

Windows 7 Ultimate x86

Event log keeps giving an event 41 error, so that I get a BSOD, but everything happens so fast that the BSOD doesn't even show up.

I'm not even sure that a memory dump had been created..

 

[Anak]

Good job! Pain55,

I placed a referal link to here back at your original thread.

I have to agree about those .dmp files. You need special programs to read them. :shock:
I have been looking at this link: http://www.sevenforums.com/crash-lockup-debug-how/26584-configuring-debugging-tools.html

I hope once I read through it enough, and understand how to set up the tools on my machine I will be able to help more.

 

[Capt.Jack Sparrow]

Hello and Welcome !

Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:

- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Try this free stress test: Free Software - GIMPS

Prime95 Setup:

- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

Hope this help,
Captain

 

[pain55]

Good job! Pain55,

I placed a referal link to here back at your original thread.

I have to agree about those .dmp files. You need special programs to read them. :shock:
I have been looking at this link: http://www.sevenforums.com/crash-lockup-debug-how/26584-configuring-debugging-tools.html

I hope once I read through it enough, and understand how to set up the tools on my machine I will be able to help more.

Thanks my friend, you've been of great help. I just wanted to know, have I collected the dumps correctly, or have I missed anything out?

 

[pain55]

Hello and Welcome !

Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:

- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Try this free stress test: Free Software - GIMPS

Prime95 Setup:

- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

Hope this help,
Captain

Thanks for the suggestions mate, I'll try them out.

 

[pain55]

Guys, I ran WhoCrashed, and it told me I have no crash dumps in the Windows minidump folder. But, it also said I have crash dump logging enabled. So, a bit confused here..

 

[Anak]

Thanks my friend, you've been of great help.

Your welcome,

I just wanted to know, have I collected the dumps correctly, or have I missed anything out?

That, I could not tell you for sure, but from Capt. Jack's response I don't think so.

The windows_nt6_bsod_jcgriff2.zip file was developed by one of the members here at W7F ( jcgriff2 ) to gather information to help diagnose BSODs, and looks to be a pretty comprehensive report.
You do not need the tools I mentioned earlier to view it, just okay or allow your way through it to view.

When I made my Good Job! post I only saw 1view of your report. By the time I recieved notification of Capt. Jack's reply there were two, and now there are five.



In my humble opinon, I think what is happening here is:

• Capt. Jack has reviewed your report has made his recommendations as to how you are to proceed, and is awaiting your results.
• Other BSOD Diagnosticians have also reviewed your report, but hesitate to post anything until you post back for fear of going down a blind alley. Sort of what we were doing in your original thread.
• Successful troubleshooting follows an organized set of steps, and you have taken the first by posting the windows_nt6_bsod_jcgriff2.zip file.

 

[Anak]

Is whocrashed part of what you were asked to do? I don't see it listed above...

 

[pain55]

Is whocrashed part of what you were asked to do? I don't see it listed above...

Sorry, it wasn't, I researched the [FONT=Verdana, sans-serif]0x8000000000000002 error and someone suggested to use whocrashed, because it supposedly can detect faulty drivers.

Just to let you know, in the startup and recovery options, I have set my laptop to log kernel dumps in the Write Debugging Information drop-down menu.

Is that correct or should I set it to log Small memory dump (128 KB) ?
[/FONT]

 

[Capt.Jack Sparrow]

Hello,

You files doesn't have a Dump file. Seeing at your previous thread you have mentioned that you never had BSOD. Then you won't have any Dump files. By default WER is set to generate Dump files upon crash.

Whocrashed just get the probable cause from a Dump file most of time it blames the Windows Kernel is not very reliable.

Now about your issue i suspect it might be a Hardware issue in that case the Dump files won't be very helpful even if you had one.

Hope this helps,
Captain

 

[Anak]

Not a problem.
[FONT=Verdana, sans-serif][/FONT]
[FONT=Verdana, sans-serif]Logically a Kernel dump would give more information than a small dump. So you should be okay with your present setting.[/FONT]

The [FONT=Verdana, sans-serif]suggestions [/FONT]Capt. Jack offered will take longer, but I will bet they dig deeper than using whocrashed.

 

[pain55]

Guys, the problem occurred again, the laptop just all of a sudden turned off. I switched it back on straight away, and after a few seconds it turned off again.

I let it cool down, waited for 20 minutes and plugged in the charger and turned it on again. And now it seems to be working.

I can only assume its a battery issue, or a component inside the laptop may be overheating..

 

[Capt.Jack Sparrow]

Is your battery over heated ?

Try this Tool Test Laptop Battery with Imtec Battery Mark

 

[pain55]

Is your battery over heated ?

Try this Tool Test Laptop Battery with Imtec Battery Mark

OK, I will try it tomorrow, and keep you updated.

Thanks for help guys, much appreciated.

 

[pain55]

Hello and Welcome !

Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:

- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit

Try this free stress test: Free Software - GIMPS

Prime95 Setup:

- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

Hope this help,
Captain

For the memtest, do I have to burn it onto a disk, or is there any other way I can run it, as my laptop doesn't have a disk drive... = /

 

[Anak]

Mornin' P55,

Don't have a disk drive! :shock:
That does present a problem. Memtest needs to run before the OS starts. (Bootable)

Looking over memtests forum FAQ:
FAQ : please read before posting - Canardpc.com
There are several ways to run the test, see:

Running memtest
- How do I get it to run? [revised] Scroll down a bit.

Your best bet I am hoping is to use the USB option, if not, the next option would be to follow the:

FIXME
* Run from boot manager option, and run in safe mode.

An explanation of Grub:
grub - Google Search

If that won't work, you will have to find an external DVD/CD disk drive, and hook it up to your machine.

If none of these options work I see no harm in running the other tests until you can figure out how to run the memtest.
Have you tried calibrating the battery yet? That looks to be the easiest, and so far I have seen no feedback that we have ruled out a defective battery.

Successful troubleshooting follows an organized set of steps.

I have chores to do , but I'll be keeping an eye out.....

 

[zigzag3143]

Guys, I ran WhoCrashed, and it told me I have no crash dumps in the Windows minidump folder. But, it also said I have crash dump logging enabled. So, a bit confused here..

Who crashed just looks in one folder it may be in two. C:\windows\minidump, and C;\windows and be called memory.DMP

You can also do a search for *.DMP



Ken

 

[pain55]

Mornin' P55,

Don't have a disk drive! :shock:
That does present a problem. Memtest needs to run before the OS starts. (Bootable)

Looking over memtests forum FAQ:
FAQ : please read before posting - Canardpc.com
There are several ways to run the test, see:

Running memtest
- How do I get it to run? [revised] Scroll down a bit.

Your best bet I am hoping is to use the USB option, if not, the next option would be to follow the:

FIXME
* Run from boot manager option, and run in safe mode.

An explanation of Grub:
grub - Google Search

If that won't work, you will have to find an external DVD/CD disk drive, and hook it up to your machine.

If none of these options work I see no harm in running the other tests until you can figure out how to run the memtest.
Have you tried calibrating the battery yet? That looks to be the easiest, and so far I have seen no feedback that we have ruled out a defective battery.

Successful troubleshooting follows an organized set of steps.

I have chores to do , but I'll be keeping an eye out.....

Forgive me, I'm not very good with computer hardware, but how do you exactly calibrate a battery?

And, yes I'll try some of the other tests. Thanks for help

 

[pain55]

Guys, I ran WhoCrashed, and it told me I have no crash dumps in the Windows minidump folder. But, it also said I have crash dump logging enabled. So, a bit confused here..

Who crashed just looks in one folder it may be in two. C:\windows\minidump, and C;\windows and be called memory.DMP

You can also do a search for *.DMP



Ken

Do I add the asterisk before .DMP whilst searching?

And I just remembered a couple of days ago, I logged onto Windows and in the action center there was a notification saying that a memory dump had been created or something. Now, I vaguely remember the dump being located in the AppData, do you know where dumps are located in AppData?

Thanks.

 

[CarlTR6]

Good job! Pain55,

I placed a referal link to here back at your original thread.

I have to agree about those .dmp files. You need special programs to read them. :shock:
I have been looking at this link: http://www.sevenforums.com/crash-lockup-debug-how/26584-configuring-debugging-tools.html

I hope once I read through it enough, and understand how to set up the tools on my machine I will be able to help more.

Thanks my friend, you've been of great help. I just wanted to know, have I collected the dumps correctly, or have I missed anything out?

There were no dumps in your upload. Read the following thread. Look at the bottom of the first post and make sure your system is configured for mini dumps.

http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

I suggest that for the purposes of troubleshooting, you uninstall Avira using this tool:Info > Tool. Avira is known to cause crashes on some Win 7 systems. Download and install Microsoft Security Essentials in it's place. Once you have your system running properly, you can try Avira again; but I do not recommend doing so. I looked at four forced reboots in your system events and each one was preceded by Avira.

I found this in your Perfmon report: The "CPU" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the CPU may need to be upgraded.