unexpected shutdown

[mattdisney]

goodmorning from a cold and snowy England,

I'm getting unexpected shutdowns + BSOD

this is a self build PC
64bitWIN 7
from retailer which I installed

System and OS are about 9Months

Regards

Matt

:sarc:

 

[yowanvista]

Remove any Acronis True Image software

BugCheck 50, {fffff8a021b2ece8, 0, fffff80002c9539b, 2}

Unable to load image \SystemRoot\system32\DRIVERS\tdrpm251.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tdrpm251.sys
*** ERROR: Module load completed but symbols could not be loaded for tdrpm251.sys

Could not read faulting driver name
Probably caused by : tdrpm251.sys ( tdrpm251+4c72e )

 

[mattdisney]

Thanks for your reply, unable to find via control panel.

if its in the root menu or reg you'll have to step by step, as I'm clearly not expert.

regards

 

[yowanvista]

Thanks for your reply, unable to find via control panel.

if its in the root menu or reg you'll have to step by step, as I'm clearly not expert.

regards

Go to Control Panel and click on 'uninstall a program'(its located in the bottom left)
Then locate the Acronis program and click on 'Uninstall'
Follow the one-screen instructions and reboot the computer