unexpected Shutdown

[merdeka]

hy.,.,
my computer report unexpected shutdown
detail:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1057

Additional information about the problem:
BCCode: 1e
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\080411-28688-01.dmp
C:\Users\ParTai\AppData\Local\Temp\WER-54459-0.sysdata.xml

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help me please

 

[merdeka]

Please help me.,.,
I can't save my files anymore .,,.

 

[MvdB]

Hello Merdeka, Welcome to SF!

Your dump shows that you are using special software to 'Freeze" the W7 configuration which then should reload on every boot. That SHOULD prevent problems. I'm not super familiar with this version/type but normally advice against it as normal W7 usage and repair utility should be enough... Anyway, this dump claims an error in deep freezes driver:

EXCEPTION_RECORD: fffff8800376c8c8 -- (.exr 0xfffff8800376c8c8)
Unable to load image \SystemRoot\System32\Drivers\DeepFrz.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for DeepFrz.sys
*** ERROR: Module load completed but symbols could not be loaded for DeepFrz.sys
ExceptionAddress: fffff8800192bdb5 (DeepFrz+0x0000000000013db5)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 000000000000000c
Attempt to read from address 000000000000000c

Before I advice anything that messes up your deepfreeze config... can you fill us in on that and how (IF) you really still use it + if it is a problem for you to (temporarily) disable?

For some reason your log files have only older entries. NOt around the days of this dump. However it does show you might need to go to maintenance center and finish Windows update

 

[merdeka]

I install deep freeze but I disable.

 

[MvdB]

I install deep freeze but I disable.

How long ago did you disable?

 

[merdeka]

from the beginning I never use it in a state enabled

 

[merdeka]

I just let it installed without taking enabled

 

[MvdB]

Could you de-install, reboot and then finish your Windows update in your Maintenance center? If you have any new BSOD's please upload the dumps.

 

[merdeka]

i can't to open program deep freeze because hotkey not work.,.
can you help me.,.
my windows update always error.,.,

 

[merdeka]

how to uninstall deepfreeze

 

[MvdB]

Ok, let's see what we can do. But first a simple question: Are you sure that your Harddisk is not full? Some of this could be caused by that.

If not: please see if you can boot in Safe mode (option one in this tut: Safe Mode - Windows 7 Forums )

Then go to your configuration screen, Software and find Deepfrz and uninstall. That should work.

Next follow this tut for the Windows update: http://www.sevenforums.com/tutorials/91738-windows-update-reset.html

And next we need to look at soem old (or to me, unknown) drivers. An example is
ASTRA64.sys Wed May 04 12:33:22 2005 That seems to be a bit old...

 

[merdeka]

in c partition have 1 gb disk space.,.,.

 

[MvdB]

in c partition have 1 gb disk space.,.,.

Out of 160Gb... just 1 left. That could cause problems. Can you clean up some stuff in there?

If needed check this tutorial. http://www.sevenforums.com/tutorials/122262-windows-7-sp1-disk-cleanup-tool.html First use the info in there to do a normal cleanup. If needed and you have Sp1, you can, in a second instance use it to also clean up sp1 install stuff, what the tut itself is really for. So again, FIRST use the tut as a help to get to C: properties and do a normal cleanup of the disk.

 

[merdeka]

total i have 60 gb disk space,.,.,.
Asri Wardi | Facebook
this is my fb.,.
i think we can faster to repair if you want to chat with me my in fb.,.,.
Thank you before

 

[MvdB]

Sorry, I don't do chats + it kind of defeats the purpose of this forum where we want to help individuals as well as a group...

By this last post do you mean you now have 60Gb free disk space? If so, very good!

In your next posts, please put in some more information.
Can you still not write to disk?
Did you get more BSOD's? If so, please upload dumps and logs, this will tell us more.

If you run in Safe mode (as explained in earlier post):
1. can you save a file to disk there?
2. Do you get BSOD in Safe Mode?

 

[merdeka]

1. when i run safe mode i'm succesfull to deleted faronics folder in C/
2. no BSOD in safe mode,./,..,

can you tell the registry that was created deep freeze, so I can Removing taht registry,.,..,
thanks

 

[MvdB]

No offense intended but I'm not sure if it is wise for you to edit registry? I had hoped you would

Then go to your configuration screen, Software and find Deepfrz and uninstall. That should work.

as stated in my first post. The normal way to un-install software is to use the provided de-installer that came in the package, not by deleting its directory.

So, for now, let's first see if the problem is fixed? I doubt that a remaining registry entry (by itself) could still cause the same problem.

So the next test is to see if you still get BSOD in normal mode. If so, please upload all info again.

Also, please be complete in your answers: I did not get one yet on this one:

By this last post do you mean you now have 60Gb free disk space?

 

[merdeka]

sorry you have been troublesome.,.
yes, I have a 60 GB disk space

 

[MvdB]

Hello Merdeka, did you have more BSOD's in normal mode? if so, please upload?

 

[merdeka]

i'm so confused.,.,
i think i re-instal is better .,.,
thank U for your help..,.,