Solved Uninstalled synaptics touchpad/Locked out of pc !

[guitarfiend]

Ahhhhhhhhhhhhhhh !!!!!!!!!! Uninstalled synaptics touchpad driver to install a new version.Synaptics said to uninstall the old version first.Fine.Done.Synaptics said to restat the machine.Fine.Done.NOW.....I can't even enter my windows 7 password ! It seems like NOTHING on the keyboard works ! SOMEONE...PLEASE help !!!!!!!!

 

[oscer1]

hi

try turning laptop off take out battery and ac adapter and hold power button for 30 seconds then try again.

 

[guitarfiend]

Thank you.I'll try that.That's funny.....because I was just reading aboiut that somewhere.Although.....THIS SITUATION is NOT funny !! Thanks,my friend.....brb

 

[guitarfiend]

Didn't work !! Ohhhhhhhhhhh God,help meeeeeeeeeeeee !!!

 

[oscer1]

OK try the on screen keyboard. to get logged in. does the keyboard work to get to bios or the safe mode options. if so try starting laptop and keep pressing F8 to get to safe mode options in the list their should be a last know configuration try that.

 

[guitarfiend]

Okay...tried that.it won't let me use the keyboard once I get to the log in screen

 

[oscer1]

try the onscreen keyboard? try an external keyboard?

 

[guitarfiend]

Okay...Oscer....THANKS VERY MUCH FOR YOUR HELP !! Alright.....I did the F8 thing again and brought up the safe mode options.There was also an option to "repair my computer" I clicked that option and the keyboard is working for now but,I am at a crossroads as to which option to choose..... "startup repair (I don't think this is the right one),"system restore","system image recovery" (not sure about this because I didn't create a system image.Wish I had),"windows memory diagnostic" (probably not),"command prompt" (not me yet,buddy),or,"recovery manager" ???

Also,I just can't understand why this happened.I did do about 13 winupdates earlier but all was fine after.I'm assuming that this all has to do with this lousy synaptics driver ! Ugh !! BUT ! My understanding is that Windows has it's own driver for the touchpad (apparently).So,why would uninstalling the synaptics driver make my pc do all this crazy crap ???

 

[oscer1]

i would try the system restoreto go to a restore point. first and see how that goes. yeah it should have the basic drivers for touchpad and keyboard.

 

[guitarfiend]

Again,thanks very much,Oscer.I REALLY appreciate your help ! I kind of hate to do that but,I might have to give it a try.

 

[oscer1]

your welcome, a restore point wont effect any of your personal files it will bring it back to the day you choose from a list of restore points. say a week ago. you will have back original touchpad driver before you updated it.

 

[guitarfiend]

Okay,system restore worked.Thank God ! And,so far...no adverse affects Now,if anybody can tell me how to get the latest synaptics driver installed without these ill effects,I would much appreciate.According to what I'm seeing I'm running version 7.5 and the latest is like 15 ! I first tried HP's "support Assistant" for updates.But,it seems to get stuck on "Downloading messages and updates definition".That's why I went directly to Synaptics website.And,that's when all this trouble started !

 

[oscer1]

hi you will want to get it from the laptop manufacture. may i ask why you need an updated driver?

Edit: go here and install this no need to uninstall other one just install over it. http://h10025.www1.hp.com/ewfrf/wc/...en&cc=us&dlc=en&sw_lang=&product=5111894#N907

 

[Urthboundmisfit]

Latest version from HP's drivers & dl's for your laptop is Version15.3.21.0, 103.47M:

View attachment 340324

Hope this helps

 

[guitarfiend]

System restore ! Thank God,I was able to restore it to just 2-3 hours back ! I was afraid I was gonna have to restore it to such an earlier time that I would have lost a few things !

 

[oscer1]

did you try the driver that we linked? glad your back up ad running

 

[guitarfiend]

The reason I wanted the updated driver (ver.17 according to Synaptics website),is for some reason (I thought I m mentioned this earlier) if I have to restart the pc,my ability to "two finger" scroll is lost.And,the only way to get that ability back is to go into the start menu,find the program and open it physically.It's not loading at startup anymore !

 

[oscer1]

try the driver listed in post 13 and 14

 

[guitarfiend]

That's the same driver that's already installed.HP (AND Windows) doesn't realize that there is indeed a new driver available.I think maybe it's because it's an outdated pc model ?? Compaq Presario. This problem is just really annoying.And,now,I'm actually SCARED to attempt to install the new driver.Well,just scraed to uninstall the old one (He,he).PLUS.....(I already have the new driver downloaded) I have to unzip the new one !

 

[oscer1]

ok just install over the old dont uninstall the old driver. if it fails you know how to get it back