Unknown BSOD's in my daughters comp

[mac173]

My daughter was having problems, and after some discussion I realized she was having BSOD problems, apparently a lot of them. I have not witnessed any of them, and she knows mostly nothing about computers so could not describe what had happened.

I have checked her updates, and Window's, Avast and Malwarebites are all up to date and have been run recently. I THINK the drivers are up to date as well.

Dump files are attached, and CPUZ as well.

 

[koolkat77]

Hi,

One of the cause of the BSoD can be outdated drivers for the NVIDIA card,

0: kd> lmvm nvlddmkm
start    end        module name
9301e000 93a9bdc0   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: [COLOR="RoyalBlue"]nvlddmkm.sys[/COLOR]
    Timestamp:      [COLOR="RoyalBlue"]  Sat Jul 10 03:15:14 2010[/COLOR] (4C379162)
    CheckSum:         00A837FE
    ImageSize:        00A7DDC0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please follow either of the method below for re-installation of latest drivers:

Option 1

1. Download and install Driver Sweeper:
   → |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
2. Select option 2 for NVIDIA.
   → Drivers - Download NVIDIA Drivers
3. Boot into Safe Mode from Advanced Boot Options:
   → http://www.sevenforums.com/tutorials/666-advanced-boot-options.html
4. Type in Driver Fusion in Search
5. Remove all components of your NVIDIA drivers
6. Boot normally now, and install the latest drivers from the
   auto-detect program you downloaded.
   (Requires Java)

Option 2
Direct Download (from unofficial website):
→ Download NVIDIA Forceware 306.23 WHQL Vista 64 - FileHippo.com for 64 Bit windows
→ Download NVIDIA Forceware 306.23 WHQL Vista - FileHippo.com for 32 Bit windows

Use the common way for uninstalling via Control Panel -> Programs -> Uninstall a program

Suggestions:
I'd recommend Microsoft Security Essentials in place of Avast! antivirus.
It's known to cause BSoDs on some systems.

In addition, Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

Run the system file checker for finding and fixing the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
→ http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on the hard disk for file system errors and bad sectors on it:
→ http://www.sevenforums.com/tutorials/433-disk-check.html

Keep us posted, good luck

 

[mac173]

Thanks

Thanks Koolkat,
I set up a backup drive for her to backup her music and pic's and such, and when the backup is done I will run the rootkit etc, and update the drivers. Last time she had a virus we ended with corrupt file names, and lost a lot of files (thus the new backup drive).

This may take a day or so, she is working a double shift today.

I switched my laptop from Avast a while ago, but her computer ran for a long time without any problems, so I am going to hold off for now. Both my desktops have had no problems (well, not that I knew of till recently) If the errors are consistent with what I saw on my laptop, I will switch her to MSE.

 

[koolkat77]

OK, keep us posted