Unknown device under Universal serial bus controller in device manager

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adhiraj30

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Since 1 week I am bearing with a nagging issue: " Unknown device under Universal serial bus controller in device manager" with a yellow triangle. I performed these steps:-
1. Tried Updation via on line search but showing "the best driver is already installed".
2. Tried Updation via " Browse My Computer for driver software but showing Code:43 error"
3. Tried uninstalling but with every restart it automatically came back with a notification" Device Driver Software is not successfully installed"
4. At last I went for formatting my laptop hp "dv4-2106tx" but the problem is still there.
5. I also tweaked battery power option advanced settings but no result.
6. Windows updation could not resolve this issue.
I need to get rid of this nagging issue. If any body want to have a remote access then i am also ready.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp Pavilion dv4 2106tx
OS
Window 7 Ultimate x64
CPU
M [email protected] GHz
Memory
3 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
500 GB
Antivirus
Microsoft Security Essentials
Browser
Google chrome
Hi adhiraj30,

Wlcome to SevenForums!

adhiraj30 said:
Since 1 week I am bearing with a nagging issue: " Unknown device under Universal serial bus controller in device manager" with a yellow triangle. I performed these steps:-
1. Tried Updation via on line search but showing "the best driver is already installed".
2. Tried Updation via " Browse My Computer for driver software but showing Code:43 error"
3. Tried uninstalling but with every restart it automatically came back with a notification" Device Driver Software is not successfully installed"
4. At last I went for formatting my laptop hp "dv4-2106tx" but the problem is still there.
5. I also tweaked battery power option advanced settings but no result.
6. Windows updation could not resolve this issue.
I need to get rid of this nagging issue. If any body want to have a remote access then i am also ready.
Click to expand...

Which HP Model do you have?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
Hi adhiraj30,

Update System Specifications

Please update your system specifications [yours are not complete enough] in your UserCP => Edit System Spec setup. It will help us to help you!

This SevenForums tutorial [Published by Brink and written by CyberZeus] uses an automated tool which makes this task very easy and quick to do. Click here => https://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html
.

Thanks.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
4. At last I went for formatting my laptop hp "dv4-2106tx" but the problem is still there.
Click to expand...
Paul Black said:
Hi adhiraj30,

Wlcome to SevenForums!

Which HP Model do you have?
Click to expand...

I will take a wild guess it is the hp dv4-2106tx

HP Pavilion dv4-2106tx Entertainment Notebook PC Software and Driver Downloads | HP(R) Customer Support

HP Pavilion dv4-2106tx Entertainment Notebook PC Troubleshooting | HP(R) Customer Support

The op would best posting the problem device id
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
Easily missed. We are so used to having to ask for specs.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
My Notebook Model is hp pavilion 2106 tx 64 bit windows 7. Please help me to get rid of this issue.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp Pavilion dv4 2106tx
OS
Window 7 Ultimate x64
CPU
M [email protected] GHz
Memory
3 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
500 GB
Antivirus
Microsoft Security Essentials
Browser
Google chrome
Post the problem device id


msinfo32>components>problem devices>file >export as text file
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
Hi adhiraj30,

SIW2 said:
The op would best posting the problem device id.
Click to expand...

Please goto My => BATCH PROGRAMS [Standalone] and download and run the Problem_Devices.bat under the msinfo32 [MS System Information] - Problem Devices . . . section. It will contain the description of the problem device and the error code with the reason why it is a problem.

The batch script extracts this information to a .txt [text] file on the desktop ready to upload to the forum for us to look at!

I hope this helps!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
Hello I have found this in my hp pavilion dv4 2106tx laptop registry pls find the attachment
 

Attachments

  • Registry editor.png
    Registry editor.png
    1.3 MB · Views: 3

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp Pavilion dv4 2106tx
OS
Window 7 Ultimate x64
CPU
M [email protected] GHz
Memory
3 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
500 GB
Antivirus
Microsoft Security Essentials
Browser
Google chrome
Are you not capable of using msinfo32 as requested?
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
Hi Paul Black i am really not expert in operation like you. Hence requesting you to guide me step by step one at a time. Please let me know what to do 1st. I have also posted a registry item screen shot of the unknown device issue. Please check it and let me know whether it will be fruitful for you to analyse or not. Eagerly waiting for your reply.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp Pavilion dv4 2106tx
OS
Window 7 Ultimate x64
CPU
M [email protected] GHz
Memory
3 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
500 GB
Antivirus
Microsoft Security Essentials
Browser
Google chrome
SIW2 said:
Are you not capable of using msinfo32 as requested?
Click to expand...


Hi, Thanks for your reply i have performed msoinfo32 and under problem device i have found this

Device: Unknown
pnp device id: USB\VID_0000&PID_0000\6&8FF0E15&0&4

error code: This device is working properly.

Moreover Please find the registry screen shot of the unknown device. Please help me step by step one at a time as i am not expert like you. hope you will understand
 

Attachments

  • Registry editor.png
    Registry editor.png
    1.3 MB · Views: 0

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp Pavilion dv4 2106tx
OS
Window 7 Ultimate x64
CPU
M [email protected] GHz
Memory
3 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
500 GB
Antivirus
Microsoft Security Essentials
Browser
Google chrome
Paul Black said:
Hi adhiraj30,



Please goto My => BATCH PROGRAMS [Standalone] and download and run the Problem_Devices.bat under the msinfo32 [MS System Information] - Problem Devices . . . section. It will contain the description of the problem device and the error code with the reason why it is a problem.

The batch script extracts this information to a .txt [text] file on the desktop ready to upload to the forum for us to look at!

I hope this helps!
Click to expand...



Hi, Thanks for your reply i have performed msoinfo32 and under problem device i have found this

Device: Unknown
pnp device id: USB\VID_0000&PID_0000\6&8FF0E15&0&4

error code: This device is working properly.

Moreover Please find the registry screen shot of the unknown device. Please help me step by step one at a time as i am not expert like you. hope you will understand
 

Attachments

  • Registry editor.png
    Registry editor.png
    1.3 MB · Views: 0

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp Pavilion dv4 2106tx
OS
Window 7 Ultimate x64
CPU
M [email protected] GHz
Memory
3 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
500 GB
Antivirus
Microsoft Security Essentials
Browser
Google chrome
I assume you already tried win7 built in troubleshooter?
Control Panel > Troubleshooting>Hardware and Sound > Configure a device.
troubleshoot.jpg




Then, in device manager, rt click the usb devices one at a time device and select uninstall. All of them. Don't uninstall the category, just each device. Then reboot.

Microsoft used to have a fixit but they have stopped that service.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
SIW2 said:
I assume you already tried win7 built in troubleshooter?
Control Panel > Troubleshooting>Hardware and Sound > Configure a device.
View attachment 409232




Then, in device manager, rt click the usb devices one at a time device and select uninstall. All of them. Don't uninstall the category, just each device. Then reboot.

Microsoft used to have a fixit but they have stopped that service.
Click to expand...

Hello my friend i have done all the things you have asked me to do.
After Configuring a device it showed me Error Code-43
I have also uninstalled all the USB under Universal serial bus controller from Device manager but it came back after restart of the system/laptop with a notification " Device driver software is not properly installed"
I am fed up with this issue.
when laptop goes to sleep mode after wake up it also shows a notification " A USB device is not recognised"
But all the ports are running fine there is no issue.
Please help me
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
hp Pavilion dv4 2106tx
OS
Window 7 Ultimate x64
CPU
M [email protected] GHz
Memory
3 GB
Graphics Card(s)
Intel HD Graphics
Hard Drives
500 GB
Antivirus
Microsoft Security Essentials
Browser
Google chrome
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