unknown not initialized on window 7

[Chrissy33]

Hi, i got a problem my toshiba drive doesn't show up on my computer and when i went to the driver mangagement it disk 3 and it unknown not initialized. ill try to unstill and restill didn't work can anyone help me please.

 

[Gator]

Hello Chrissy,

Can you open a command prompt by going to Start > Search "cmd" > Right-click on CMD and select "Run as administrator"

Then run the command diskpart and then list disk

Then follow the link below to post it here:
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Chrissy33]

is this what u looking for

 

[Gator]

What type of drive is it and how is it connected? Is this an external hard drive?

 

[Chrissy33]

it is toshiba external hard drive?

 

[Gator]

The good thing is, diskpart reports your HD size correctly now we have to find out why its not showing up in Disk Management.

Do you by chance know the exact model of your external drive? Is there any way to try another cable that you know is working? Have you tried other USB slots if in fact thats how you are connecting it?

 

[Chrissy33]

their same number on back and i try every usb and my sister computer but it doesn't show on computer
v63600-a 500gb dc+5v...1.0a

 

[Gator]

their same number on back and i try every usb and my sister computer but it doesn't show on computer
v63600-a 500gb dc+5v...1.0a

What about a different USB cable?

 

[Chrissy33]

try 4 different but nope it doesnt work

 

[Gator]

Well I would say after trying different USB ports, computers and USB cords.. it doesn't look good for your drive and is most likely a hardware failure of some sorts. Since this is an external HDD, its possible that the chip between the HD and the outer USB connection could be bad or the hard drive itself has failed. What this means is you can carefully remove (essentially destroying) the external case and try to plug the drive directly into a Sata connection. Theres a small possibility that your drive is ok and you can simply buy a new external case.

You can try running a diagnostic to see if you get errors:
CrystalDiskInfo - Software - Crystal Dew World

 

[Chrissy33]

the Standard Edition
one right how do u remove the external case

 

[Gator]

Yes standard edition

Here is a general idea of how to take your case apart.

 

[Chrissy33]

i did download it but it didnt show my drive so i couldnt check it

 

[Gator]

i did download it but it didnt show my drive so i couldnt check it

It seems that the only thing left to do is find out if its the HD or the chip thats between the drive and case.

Remove it carefully (as to not destroy or damage the HD.. destroying the external case may or may not be required) and then connect it directly into the PC with a SATA cable.

Are you on a laptop or PC?

 

[Chrissy33]

laptop so i have get sata cable im not i know what that is

 

[Gator]

laptop so i have get sata cable im not i know what that is

Thats ok, first I would like to ask.. do you need the information on this disk? If not, you can try to use some software to clean up the disk but it will remove all of your files.

You're going to want a SATA to USB connector. You can buy this (link below) and save the receipt and return it since you may never need it again or you can keep it.. whichever you like.

SABRENT USB-DSC5 2.5"/3.5"/5.25" SATA/IDE to USB 2.0 Converter Adapter With Power Supply & LED Activity Lights - Newegg.com

If you have a computer store like Best Buy or Tiger Direct in your area, they should have one.

You may even get a local PC shop to simply plug it in and see if they see it and they might be lucky enough for them to do it free.

The last option is to find someone with a PC and plug it into their motherboard via the sata data/power cable.

 

[Chrissy33]

the computer place around me best buy