Unknown Virus Disables Bitdefender

[flightmedic]

I have Bitdefender Total Internet Security installed.

I have run MSE scan, Microsoft malware scan and Malwarebytes scan and all come back clear.

BUT, my Bitdefender on-demand scanner will not turn on and my live protection is disabled. Also, when I try a deep scan, it will not complete due to unknown error.

I'm thinking a virus of some kind infected my computer but how can I find it?

I have a Windows 7 HP computer.

 

[Golden]

Hi,

It sounds more like a corrupt BitDefender installation..........have you tried uninstalling, and then reinstalling, it? Be sure to uninstall MSE before reinstalling BitDefender.

Regards,
Golden

 

[flightmedic]

Yes I have. And it still persists.

I've decided I'm most likely going to do a clean install on Windows 7 on my machine. Now I am just wondering if the clean install from USB will erase the content on my 2nd physical hard drive. It's not a partition and I plan on loading the OS onto my C: drive. I'd hate to have to move all my files onto an external hard drive.

Thanks for your response.

Jim

 

[Golden]

Hi,

Best practice is to disconnect the 2nd hard drive (the one with the data), and then perform the clean install/ Once you installation is complete, simply reconnect the 2nd hard drive again.

Follow this to guide you in the best practice for re-installation:

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

or

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Regards,
Golden

 

[flightmedic]

I would disconnect the hard drive. I just don't know how.

Now I'm getting BSOD associated with iastor.sys every 10 minutes or so. I can't even through restoring my iPhone to iOS6 without it giving me the BSOD. It just started today.

I'm pretty sure that if I restore using the DVD, it won't touch my second hard drive. My fingers are crossed.

Jim

 

[flightmedic]

Just got a blue screen right after clean install. iastor.sys.

 

[Golden]

Hi,

Create a new thread here:

Crashes and Debugging - Windows 7 Forums

using this tool to gather information:

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Regards,
Golden

 

[flightmedic]

Thanks for your help. Golden.

I appreciate it.

Jim