Solved Unresolved BSOD crash - error 9F

[Al Lewis]

I know that this issue has been addressed many times on this site, but after some effort I haven't been able to find a fix that applies to my problem.

Symptoms:

- while shutting down manually (click 'shut down') system briefly says that it is "waiting for background programs to close" before shutting down (2-5 seconds). Even though there are no programs running.
- Then that message disappears, then appears and disappears again.
- All this without any user interaction
- On startup, all is well

BUT
- if left unattended, the system will put itself to sleep (despite the power settings) after a short time
-- or something resembling sleep; the power light remains on, but the system will not respond to input from the keyboard or mouse;
- after a hard shutdown and wakeup (hold power key for 5+ seconds) the BSOD appears

Message:
DRIVER_POWER_STATE_FAILURE
STOP: 0x9f
FIRST PARAMETER: 0x03

Your help would be greatly appreciated. I have attached the files generated by the debugger.

 

[Al Lewis]

Is there a reason that no one has responded to my post - yet? Too busy? Or do you need something more from me?
FYI:
- I've d/l and installed all Windows updates
- I've reviewed many recent posts in this forum again, but found nothing that resolved my problem.

 

[Layback Bear]

Welcome to our forum Al Lewis.

First let see what you have running in the background.
Please post some pictures.

Example from msconfig on my system.

View attachment 395124

View attachment 395125

This tutorial by Brink might also be helpful.

Troubleshoot Application Conflicts by Performing a Clean Startup


Jack

 

[Al Lewis]

OK -- A lot running, surprisingly as far as I'm concerned --

I'm new here -- I have the screen shots, how to I paste them or send them to you?

Al

 

[Al Lewis]

View attachment 395126

Jack, ---

OK, have attached the Word file with the screen captures -- Screen xxx.docx

Al

 

[Layback Bear]

This tutorial by Brink will guide you with the screen snapshot.

Screenshots and Files - Upload and Post in Seven Forums

Jack

 

[Al Lewis]

Jack,

I think that I figured out how to do it a few hours ago. Did you receive the Word file that contained the (msconfig) screen shots? [I was surprised to see how much was running in the background, the only app that I had open at the time was the Chrome browser.]

Also, I uploaded the files generated by the debugger as an attachment to a previous post here.

Thanks in advance for your assistance.

 

[Layback Bear]

From your post #4

I'm new here -- I have the screen shots, how to I paste them or send them to you?

You requested how to paste them in your post.

My reply from post #6

This tutorial by Brink will guide you with the screen snapshot.

Screenshots and Files - Upload and Post in Seven Forums

Jack

Jack

 

[Al Lewis]

Agreed, no problem. Let's take it from here.

Do you have what you need from me, or should I upload the attachments again?
If the latter, can I send the msconfig screen captures to you in a single Word file?

 

[Al Lewis]

Hi Jack,

Are you still able to help with this problem?

Al

 

[Layback Bear]

Without the information I requested posted in the fashion the tutorial instructs, I'm unable to help any farther.

Jack

 

[Al Lewis]

Five screenshots duly attached as separate JPEG files.

 

[Al Lewis]

Greetings Jack,
Do you have what you need now?
My best,
Al

 

[Layback Bear]

Yes that helps. Good job.

In my opinion you have way to many things that start with a boot.
They are all running in the background eating up your system resources. Any one of them can be causing problems.

One I notice first off was AVG Tuneup program.
Their is no such thing as a good Tuneup program for Windows 7. They all cause more problems than they worth.

Compare your pictures to my picture. Big difference.

I'm no BSOD expert but I think the information you added will help find your problem.

I will see if I can find one of our BSOD experts to continue with you and your problem.

They are always very busy so just hang in there.

Jack

 

[Al Lewis]

Thanks Jack. We're moving forward now.

I did notice the big difference in what was running in the background on your system and mine. Another clue is that when I shut down Windows I get a series of notifications telling me that the system is waiting for a background program to close, one notification after the other with a pause between them, even though I have closed all the programs that were open. Eventually the system shuts down, sometimes with a BSOD, sometimes not.

Also. the system response time is noticeably slower than when I first set it up the PC a month ago.

These seem to be clues that all point in the same direction.

For now I'll follow your suggestion and disable AVG Tuneup. I'll wait for advice from one of your BSOD specialists before taking any further action. I'll take my place in line while hoping that my number comes up soon.

 

[axe0]

It is recommended to remove AVG PC Tuneup and the AVG toolbar.

All dumps point to the Intel LAN driver, check Dell for driver updates.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: [B]fffffa8004dff060[/B], Physical Device Object of the stack
Arg3: fffff800050cf3d8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: [B]fffff98076b92d80[/B], The blocked IRP


0: kd> !devstack fffffa8004dff060
  !DevObj           !DrvObj            !DevExt           ObjectName
  fffffa800e108c30  \DRIVER\VERIFIER_FILTERfffffa800e108d80  InfoMask field not found for _OBJECT_HEADER at fffffa800e108c00

  fffffa800e107050 *** WARNING: Unable to verify timestamp for [COLOR="red"]e1d62x64.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for e1d62x64.sys
 \Driver\e1dexpress fffffa800e1071a0  InfoMask field not found for _OBJECT_HEADER at fffffa800e107020

  fffffa800dfac0e0  \DRIVER\VERIFIER_FILTERfffffa800dfac230  InfoMask field not found for _OBJECT_HEADER at fffffa800dfac0b0

  fffffa80051a1480  \Driver\ACPI       fffff980017a2d50  InfoMask field not found for _OBJECT_HEADER at fffffa80051a1450

> fffffa8004dff060  \Driver\pci        fffffa8004dff1b0  Cannot read info offset from nt!ObpInfoMaskToOffset

!DevNode fffffa80051a4890 :
  DeviceInst is "[COLOR="red"]PCI\VEN_8086&DEV_15B8&SUBSYS_06BA1028&REV_31\3&11583659&0&FE[/COLOR]"
  ServiceName is "[COLOR="red"]e1dexpress[/COLOR]"

0: kd> !irp fffff98076b92d80 3
Irp is active with 6 stacks 4 is current (= 0xfffff98076b92f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 40000000
ThreadListEntry.Flink = fffff98076b92da0
ThreadListEntry.Blink = fffff98076b92da0
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffff98076b92df8
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffff98091032e28
Tail.Overlay.ListEntry.Blink = fffff80003477bc0
Tail.Overlay.CurrentStackLocation = fffff98076b92f28
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [N/A(0), N/A(0)]
            0 10 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e0 fffffa800e107050 00000000 fffff80003758eb0-fffff98076b92f70 Success Error Cancel 
	       \Driver\[COLOR="red"]e1dexpress[/COLOR]	nt!IovpInternalCompletionTrap
			Args: 00015400 00000000 00000005 00000003
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa800e108c30 00000000 fffff80003514210-fffffa800dda29a0 Success Error Cancel pending
	       \DRIVER\VERIFIER_FILTER	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa800dda29a0    

			Args: 00000000 00000000 00000000 00000000

0: kd> !devobj fffffa800e107050
Device object (fffffa800e107050) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800e107020
 \Driver\[COLOR="red"]e1dexpress[/COLOR] DriverObject fffffa800dfac7a0
Current Irp 00000000 RefCount 0 Type 00000017 Flags 00002050
SecurityDescriptor fffff8a000087140 DevExt fffffa800e1071a0 DevObjExt fffffa800e1088c0 
ExtensionFlags (0xe0000800)  DOE_DEFAULT_SD_PRESENT, DOE_RAW_FDO, 
                             DOE_BOTTOM_OF_FDO_STACK, DOE_DESIGNATED_FDO
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa800e108c30 \DRIVER\VERIFIER_FILTER
AttachedTo (Lower) fffffa800dfac0e0 \DRIVER\VERIFIER_FILTER
Device queue is not busy.

0: kd> !DevNode fffffa80051a4890
DevNode 0xfffffa80051a4890 for PDO 0xfffffa8004dff060
  Parent 0xfffffa8004076640   Sibling 0xfffffa80051a4610   Child 0000000000   
  InstancePath is "[COLOR="Red"]PCI\VEN_8086&DEV_15B8&SUBSYS_06BA1028&REV_31\3&11583659&0&FE[/COLOR]"
  ServiceName is "[COLOR="red"]e1dexpress[/COLOR]"
  State = DeviceNodeStarted (0x308)
  Previous State = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[09] = DeviceNodeEnumerateCompletion (0x30d)
  StateHistory[08] = DeviceNodeEnumeratePending (0x30c)
  StateHistory[07] = DeviceNodeStarted (0x308)
  StateHistory[06] = DeviceNodeStartPostWork (0x307)
  StateHistory[05] = DeviceNodeStartCompletion (0x306)
  StateHistory[04] = DeviceNodeStartPending (0x305)
  StateHistory[03] = DeviceNodeResourcesAssigned (0x304)
  StateHistory[02] = DeviceNodeDriversAdded (0x303)
  StateHistory[01] = DeviceNodeInitialized (0x302)
  StateHistory[00] = DeviceNodeUninitialized (0x301)
  StateHistory[19] = Unknown State (0x0)
  StateHistory[18] = Unknown State (0x0)
  StateHistory[17] = Unknown State (0x0)
  StateHistory[16] = Unknown State (0x0)
  StateHistory[15] = Unknown State (0x0)
  StateHistory[14] = Unknown State (0x0)
  StateHistory[13] = Unknown State (0x0)
  StateHistory[12] = Unknown State (0x0)
  StateHistory[11] = Unknown State (0x0)
  StateHistory[10] = Unknown State (0x0)
  Flags (0x6c0000f0)  DNF_ENUMERATED, DNF_IDS_QUERIED, 
                      DNF_HAS_BOOT_CONFIG, DNF_BOOT_CONFIG_RESERVED, 
                      DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS, 
                      DNF_NO_UPPER_DEVICE_FILTERS, DNF_NO_UPPER_CLASS_FILTERS
  CapabilityFlags (0x00002000)  WakeFromD3


0: kd> lmvm [COLOR="red"]e1d62x64[/COLOR]
Browse full module list
start             end                 module name
fffff880`05541000 fffff880`055bf000   e1d62x64 T (no symbols)           
    Loaded symbol image file: e1d62x64.sys
    Image path: \SystemRoot\system32\DRIVERS\e1d62x64.sys
    Image name: e1d62x64.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Jun 18 18:49:38 2015 (5582F6A2)
    CheckSum:         0007B97E
    ImageSize:        0007E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Al Lewis]

Thank you. I'll do that and report back on the result.

 

[Layback Bear]

Thank you axe0 for coming to the aid of Al Lewis.

@Al
axe0 is one of our BSOD experts. Please follow his instructions.

Hopefully AVG Tuneup hasn't already caused damage.

I will sit back and watch.

Jack

 

[Al Lewis]

Axe0
===

Thank you very much.

1. I have disabled the AVG Tuneup process
2. I have updated the "Intel Ethernet Connection I219-V" driver -- I PRESUME THAT THAT IS THE DRIVER THAT YOU SUGGESTED WAS AT FAULT - Yes??
3. The Dell online support utility tells me that all my drivers are up to date.

Question: I don't see "AVG toolbar" in the list of startup/running processes. Is it there?

Jack
===

If you have time, would you care to suggest some startup or running processes that I can safely kill?

Thanks to both of you, I'll report back when I know whether or not the BSOD has been banished.

Al

 

[Layback Bear]

I can give you some guide lines of how I keep my systems.

Do not that when you uncheck things in msconfig/Startup you can still use them by just ticking on them or their icon. They just don't run in the background when they are not being used.

Suggestions:

1. No auto update anything. I do all my updates of everything manually. I check often everything to see if they need up dates. This way I get the updates I want and when I want them. This way if a problem arises I know exactly what I have done and check quickly fix things.

2. Start with just your active security programs checked. Examples in my case it is Malwarebytes Premium and Microsoft Security Essentials.

Then check and see how things work.

*** Please note:***

axe0 requested that you remove AVG Tuneup. He did not ask you to disable it.
Have you already used AVG to tune up your system?

I would suggest that you read axe0 post again and follow his suggestions and directions.

Jack