Unsure if its a Software or a hardware problem

[pragnesh89]

Bought a Dell L521X more than a month ago and I am having problems. I am running Windows 7 Professional. This has happened to me once already. And it just happened recently. When I am browsing the Internet or doing anything, the computer gets stuck. I cannot do anything. Mouse doesnt work. CTRL+ALT+DEL doesnt work. It is just frozen. Only thing I can do is a hard reboot. I don't mind doing that but what If I am doing something important and this happens, I do not want to do a hard reboot at that time. I've had frozen screens before but usually pressing CTRL+ALT+DEL and waiting for a minute or two solves problems. But in this computer, it doesnt work when its frozen. I need to know if it has something to do wit software or hardware.

 

[Jacee]

Download VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop


Using Windows Vista or Windows 7, you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.


Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run


Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

 

[pragnesh89]

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 17/01/2014 2:03:48 PM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 17/01/2014 6:13:00 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 16/01/2014 11:24:29 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 08/01/2014 1:06:30 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/01/2014 10:05:57 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

 

[Jacee]

See if anything suggested here will help: Kernel Power - Event ID 41 - Task Category 63 (spontaneous improper shutdowns and reboots)

 

[pragnesh89]

Ehh. I'll see. Right now I dont have the time to go through all that. What I will try is pressing CTRL ALT ESC rather than CTRL ALT DELETE next time and see if task manager shows up if windows is frozen.