pj29,
The problem may end up being a
FireFox issue, however, let's do the following...
Please download
ADWCleaner:
AdwCleaner Download (by Xplode)
Save to the Desktop.
Right-click on AdwCleaner.exe and select: Run as Administrator
At the main window, press the [Scan] button.
The Scan function does not delete anything. It just lists elements.
Once AdwCleaner completes its scan, it shows a list of entries.
You can uncheck any item(s) you do not want to remove from this list.
Next, click the [Clean] button.
A small window appears to inform that all programs will close. Press: OK
AdwCleaner proceeds to delete all checked elements.
If a reboot is needed, a small window appears notifying of such. Please click: OK
:ar: Please provide the
AdwCleaner log in your reply.
ADWCleaner tutorial:
404 Not Found - ToolsLib
Next, please download
Malwarebytes Anti-Malware
Download >
https://www.malwarebytes.org/products/
Select the
FREE version!
Save to the Desktop.
On the Desktop. double-click
mbam-setup-2.X.X.XXXX.exe to install (X's = current version)
Allow the file to run.
Follow the setup wizard to Install.
Place a checkmark next to
Launch Malwarebytes Anti-Malware, then click:
Finish
Once MBAM opens, click the
Settings tab at the top, and, in the left column, select
Detections and Protections
If not already checked, select:
Scan for rootkits
Click the
Scan tab at the top of the program window, and select:
Threat Scan
Next, click:
Scan Now
If you receive a message that updates are available, click:
Update Now
At this point, the update is downloaded, installed, and the scan starts.
The scan may take some time to finish, so please be patient.
If potential threats are detected, select
Quarantine All as the Action for all the listed items.
Next, click:
Apply Actions
While still on the Scan tab, click the link for
View detailed log
In the window that opens, click the
Export button, select
Text file (*.txt), and save the log to the Desktop.
:ar: Please post the
MBAM report in your reply.
Notes:
1. The log is automatically saved by MBAM and is also viewed by clicking:
History tab > Application Logs.
2, If MBAM encounters a file that is difficult to remove...
Click OK and allow MBAM to proceed with the disinfection process.
If asked to restart the computer, please do so immediately.
