Update Error Code 800B0100 and 80073712

N

NOCtor

New member
Local time
9:17 AM
Messages
8
Hi,
I can't install 11 updates on my computer because those errors keep coming up.
I have tried the SURT but nothing changed. Here is my CBS files. View attachment 358769
Please Help.

Thank you
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
CheckSUR shows the following problems...
Code: 
Unavailable repair files:
 winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18656_none_734407e72050545e.manifest
 winsxs\manifests\amd64_baed8f0fe70fcf255e254fc2bf945f37_b03f5f7f11d50a3a_6.1.7601.22733_none_e997efde7d1d0bf5.manifest
 winsxs\manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.18656_none_7d98b23954b11659.manifest
 winsxs\manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18656_pt-pt_87d16de84c4ac560.manifest
 winsxs\manifests\wow64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.22863_none_7e1480206dd98336.manifest
 winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.18656_pt-pt_e3f0096c04a83696.manifest
 winsxs\manifests\amd64_microsoft-windows-i..rnational-timezones_31bf3856ad364e35_6.1.7601.22863_none_73bfd5ce3978c13b.manifest
 winsxs\manifests\x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.22863_pt-pt_884d3bcf6573323d.manifest
 winsxs\manifests\amd64_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.22863_pt-pt_e46bd7531dd0a373.manifest
 servicing\packages\Package_109_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_109_for_KB2992611~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_109_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_109_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_110_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_110_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_113_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_113_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_114_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_114_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_62_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_62_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_97_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_97_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3013410_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3013410_SP1~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum
 servicing\packages\Package_for_KB3013410~31bf3856ad364e35~amd64~~6.1.1.2.mum

I'll post a fix protocol shortly.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
...SGC showed the following problems...
Code: 
 Line 4798: 2015-05-10 18:45:06, Info                  CSI    00000349 [SR] Repairing 6 components
 Line 4799: 2015-05-10 18:45:06, Info                  CSI    0000034a [SR] Beginning Verify and Repair transaction
 Line 4802: 2015-05-10 18:45:06, Info                  CSI    0000034c [SR] Cannot repair member file [l:24{12}]"wbemcore.dll" of Microsoft-Windows-WMI-Core-wbemcore-dll, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4805: 2015-05-10 18:45:06, Info                  CSI    0000034e [SR] Cannot repair member file [l:34{17}]"SearchIndexer.exe" of WindowsSearchEngine, Version = 7.0.7601.17610, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4808: 2015-05-10 18:45:07, Info                  CSI    00000350 [SR] Cannot repair member file [l:24{12}]"M1033DSK.CSD" of Microsoft-Windows-MulanTTSVoiceENUDsk, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_IA32_ON_WIN64 (10), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4811: 2015-05-10 18:45:07, Info                  CSI    00000352 [SR] Cannot repair member file [l:20{10}]"msdaps.dll" of Microsoft-Windows-Microsoft-Data-Access-Components-(MDAC)-Oledb-Interface-Remoting-PS, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4814: 2015-05-10 18:45:07, Info                  CSI    00000354 [SR] Cannot repair member file [l:34{17}]"pkeyconfig.xrm-ms" of Microsoft-Windows-Security-SPP-Component-PkeyConfig, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4817: 2015-05-10 18:45:07, Info                  CSI    00000356 [SR] Cannot repair member file [l:50{25}]"PresentationFramework.dll" of WPF-PresentationFramework, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

We can attack those after fixing the CheckSUR ones.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - ntraa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder ntraa in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Good - one down and one to go...
Code: 
Summary:
Seconds executed: 407
 Found 18 errors
 Fixed 18 errors
  CSI Manifest Missing Total count: 1
  Fixed: CSI Manifest Missing.  Total count: 1
  CSI Manifest All Zeros Total count: 8
  Fixed: CSI Manifest All Zeros.  Total count: 8
  CBS MUM Corrupt Total count: 9
  Fixed: CBS MUM Corrupt.  Total count: 9
  Fixed: CBS Paired File.  Total count: 9
CheckSUR is now happy.
I'll post the protocol for the SFC errors shortly.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - ntrab.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\ntrab
hit the enter key - if you get a 'Not Found' error try
DIR D:\ntrab
or
DIR E:\ntrab



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\ntrab <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Sorry, the file ntrab is not on the OneDrive.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
It's still uploading over my very slow internet connection ;)
Try again in a few minutes
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've tried to do it, but when i write the command

XCOPY <drive>:\ntrab <drive>:\windows\winsxs /y /i /s /v /h

It says that the specified file wasn't found.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
What drive letter was found by you DIR commands?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I wrote DIR C:\ntrab and it made a list ou what os inside that folder.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
...so you need to use the command

XCOPY C:\ntrab C:\windows\winsxs /y /i /s /v /h
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
The attachment doesn't seem to have worked?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
There's still some errors there ...
Code: 
 Line 4756: 2015-05-11 19:45:49, Info                  CSI    0000033e [SR] Repairing 3 components
 Line 4757: 2015-05-11 19:45:49, Info                  CSI    0000033f [SR] Beginning Verify and Repair transaction
 Line 4760: 2015-05-11 19:45:49, Info                  CSI    00000341 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4763: 2015-05-11 19:45:49, Info                  CSI    00000343 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4766: 2015-05-11 19:45:49, Info                  CSI    00000345 [SR] Cannot repair member file [l:24{12}]"wbemcore.dll" of Microsoft-Windows-WMI-Core-wbemcore-dll, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 4769: 2015-05-11 19:45:49, Info                  CSI    00000347 [SR] Cannot repair member file [l:50{25}]"PresentationFramework.dll" of WPF-PresentationFramework, Version = 6.1.7601.18140, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
Two of them are well-known, and caused by one of the updates you just installed.
I'm not sure why the other two have come up:(

I'll post another fix when I can.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
OK, thank you very much for the help
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
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