Solved Update errors Code 64C, 8004FF84 & 66A.

[gabby02]

It says I need to 7 important updates to install and it fails every time. When I shut the computed down and it updates, it still fails. I've tried installing the updates one by one but it didn't help. My internet connection is working fine.

I've included a screenshot.

Windows 7 Home Premium 64bit.

 

[gabby02]

bump.

anyone?

 

[koolkat77]

Hi gabby02

Please do what this link says and post back when you're done for further suggestions.

:ar: What is the System Update Readiness Tool?

 

[gabby02]

Sorry if I took too long to reply. We've had some network connection problems so I haven't been able to go online.

Anyways, I'm still getting the errors. System Update Readiness Tool didn't work. :\http://windows.microsoft.com/en-us/windows7/What-is-the-System-Update-Readiness-Tool

 

[koolkat77]

No problem.

*What antivirus are you using?
*Do you use any registry cleaning programs?
*Do a SFC scannow and reboot if violations are found
:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[gabby02]

Scanned and rebooted. Still unable to update. :/

I'm using BitDefender, MSE & Malwarebytes. No registry cleaning programs installed.

 

[koolkat77]

Uninstall BitDefender and try updating.

Please be patient I have called for more help.

 

[tom982]

Sorry if I took too long to reply. We've had some network connection problems so I haven't been able to go online.

Anyways, I'm still getting the errors. System Update Readiness Tool didn't work. :\

The System Update Readiness Tool (or more commonly abbreviated to SURT) is only effective to a certain extent, luckily it writes any files that it can't fix to a log which can then be used to identify remaining issues. If you could provide me with this log, I'll be able to help you sort through the rest of the issues Please copy and paste the contents of this file into your next post:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

 

[gabby02]

Uninstall BitDefender and try updating.

Please be patient I have called for more help.

Uninstalled.

Hey, no worries. And thank you.

The System Update Readiness Tool (or more commonly abbreviated to SURT) is only effective to a certain extent, luckily it writes any files that it can't fix to a log which can then be used to identify remaining issues. If you could provide me with this log, I'll be able to help you sort through the rest of the issues Please copy and paste the contents of this file into your next post:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Here you go.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-06-09 11:55

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1169
No errors detected
(w) Unable to open Event Log 0x000006B5 Application OpenEventLog failed: 0x000006B5 - The interface is unknown.
.
(w) Unable to open Event Log 0x000006B5 System OpenEventLog failed: 0x000006B5 - The interface is unknown.
.


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-06-09 12:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 541
No errors detected
(w) Unable to open Event Log 0x000006B5 Application OpenEventLog failed: 0x000006B5 - The interface is unknown.
.
(w) Unable to open Event Log 0x000006B5 System OpenEventLog failed: 0x000006B5 - The interface is unknown.
.


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-08-10 18:55

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1196
No errors detected

 

[tom982]

Hi Gabby,

That SURT log is fine The only errors that are present are for the event log, and these are perfectly normal.

What are the numbers of the updates that you are trying to install? Those error codes have given me a few clues

Tom

 

[gabby02]

Here you go.

 

[tom982]

Perfect, thank you One more thing before we try some fixes. Could you copy and paste the contents of your Windows Update log for me please?

C:\Windows\WindowsUpdate.log

Tom

 

[gabby02]

Um, I'm having trouble pasting the document here so I just attached the file.
Hope it's okay.

 

[gabby02]

Hey, man. You there?

 

[tom982]

Sorry for the delay, I've had to do a little research on this one. Could you do the following for me please:

Export CBS.log

1. Click the Start button
   
   then click Computer
2. Double click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder
3. Find and double click on the Logs folder, and then inside that folder, the CBS folder
4. Right-click on the CBS.log file, and select Copy. It may show as just CBS (without the .log extension). Do not be concerned, and proceed to copy the file.
5. Go back to your Desktop, right-click on it, and select Paste. You should now see a file on your Desktop called CBS(.log)
6. Right-click on this file again, and navigate through Send to, and select Compressed (zipped) folder
7. Another new file, also called CBS, but this time with a different icon, will be created. Please upload this new file to the forum, here

 

[gabby02]

Oh, that's fine. No problem.
Here you go.

 

[tom982]

Hi Gabby,

Thanks for the log Right, here's all of your troublesome updates:

MS12-034: Description of the security update for Silverlight 4: May 8, 2012
You are prompted to upgrade Microsoft Security Essentials to version 4
MS12-035: Description of the security update for the .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2: May 8, 2012
MS12-025: Description of the security update for the .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2: April 10, 2012
MS12-034: Description of the security update for the .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2: May 8, 2012
MS12-038: Description of the security update for the .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2: June 12, 2012


Can you download and install these updates please:

http://download.microsoft.com/downl...DC1-8B68-ABCBDE65FE13/NDP40-KB2604121-x64.exe
http://download.microsoft.com/downl...BDC-B7E6-C61C32564DEF/NDP40-KB2656405-x64.exe
http://download.microsoft.com/downl...223-A3BA-8939BC58E753/NDP40-KB2686827-x64.exe

Tom

 

[gabby02]

Tried installing. This came up:

KB2604121 does not apply, or is blocked by another condition on your computer.
KB2656405 does not apply, or is blocked by another condition on your computer.
KB2686827 does not apply, or is blocked by another condition on your computer.

 

[tom982]

Hi Gabby,

That's strange. Let's try another link then:

http://download.windowsupdate.com/m..._2e71d482c909a200420e71c39061f48910df5c30.exe

It's the same update, but this path was pulled from wsusscn2.cab

Tom

 

[gabby02]

I got the same error.

KB2604121 does not apply, or is blocked by another condition on your computer.