Update errors: Code 800F081F and 0x80070002

E

Evie

New member
Local time
11:56 PM
Messages
10
I have Win7 SP1 64 bit. Windows Update Agent 7.6.7600.320 fails to install and now I can't get any Windows updates. I can install other updates if I download the standalone update files from Microsoft's website, just not the Update Agent.

When Windows Update tries to update to the WU Agent 7.6.7600.320 I get the 800F081F error.

I downloaded the standalone update file (from Update to Microsoft Update client) and tried to install it, and I got the 0x80070002 error.

I have used both admin account and my regular account while attempting the install.


What I have tried so far:

- sfc /scannow - found no errors
- installed Windows Update Readiness Tool (May 2014)
- Microsoft Fixit
- Windows Update Diagnostic
- checked my computer with 3 different virus/malware scanners (not at the same time, and only one of them
is for real time scanning, the two others are on an usb stick just for on demand scanning) and nothing was found
- even tried to change DNS on to 8.8.8.8 and 8.8.4.4. and still no go
- renamed the "Software Distribution folder" so a new one was created
- tried the install with clean boot, but nothing
- instructions from Windows Update error 80070002 - Windows Help didn't help either


Any help with this would be much appreciated. View attachment 332188.
 

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64bit
The CBS.log is stuffed with this error...
Code: 
 Line 46368: 2014-09-01 16:15:00, Info                  CBS    Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: [URL="file://\\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui"]\\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui[/URL]

Why this isn't found by SFC I'm not sure - unless you're using a hack to have multiple languages installed in a Home Premium machine. Technically, that file shouldn't be there anyhow, so I don't understand why Windows is looking there in the first place.

Let's have a bit of a look at the system in a more general way...
Please follow the instructions here http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html - but just post the resulting file here in your reply.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I haven't, at least knowingly, installed multiple languages on my machine. Anyway, here are the results I got. Edited to add: Forgot that my keyboard is probably set to Finnish because I need the Nordic characters/letters, but my system language is set to English.
 
Last edited:

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64bit
Hmmm - with luck this will free up the system...

Open an Elevated Command Prompt, and run the flowing command.

Code: 
DISM /online /remove-package /packagename:WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320
 
.
Once complete, reboot, then go to Windows Update and do a Check for Updates - this should force a reinstall of the WU update itself.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Did that, and while it took a bit longer this time, I still got the same error message:

Windows Update Agent 7.6.7600.320
Installation date: ?7.?9.?2014 8:17
Installation status: Failed
Error details: Code 800F081F
Update type: Important
 

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64bit
OK - post the new CBS.log and C:\windows\windowsupdate.log files, and I'll take a look.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Somehow, your system seems to be convinced that it's running Czech Windows !
Code: 
2014-09-07 07:49:23, Info                  CBS    Exec: Staging Package: WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~sk-SK~7.6.7600.256, Update: UI, PinDeployment: amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_sk-sk_5c78fe68b5bdbdb9
2014-09-07 07:49:23, Info                  CBS    Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: [URL="file:///?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui"][COLOR=#0066cc]\\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui[/COLOR][/URL]
2014-09-07 07:49:23, Error                 CBS    Exec: Failed to pre-stage package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~sk-SK~7.6.7600.320, file: wuaueng.dll.mui, source: [URL="file:///?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui"][COLOR=#0066cc]\\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_cs-cz_e813361d9f3045df\wuaueng.dll.mui[/COLOR][/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-07 07:49:23, Info                  CBS    Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-07 07:49:23, Info                  CBS    Failed to gather all missing files for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

Let's see if we can specifically get rid of this one...
Open an Elevated Command Prompt, and run the flowing command.

Code: 
DISM /online /remove-package /packagename:WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~cs-cz~7.6.7600.256
 
.
reboot, and see what happens.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Got the following error message: WUClient-SelfUpdate-Core-UIComp Error: 0x80070005
Error: 5
Access is denied

View attachment 332321

I didn't reboot my system since it didn't work.
 

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64bit
Hmmm - it seems the registry thinks that the file should be present...
Let's see what we can find.

Open an elevated Command Prompt, and run the following command

Code: 
REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages" /F WUClient-SelfUpdate-Core-UIComp
post the results.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Here's what I got:
Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>REG QUERY "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Co
mponent Based Servicing\Packages" /F WUClient-SelfUpdate-Core-UIComp

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~bg-BG~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~bg-BG~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~cs-CZ~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~cs-CZ~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~da-DK~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~da-DK~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~el-GR~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~el-GR~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~en-US~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~fi-FI~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~fi-FI~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~hu-HU~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~hu-HU~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~nb-NO~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~nb-NO~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~pl-PL~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~pl-PL~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~pt-PT~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~pt-PT~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~ro-RO~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~ro-RO~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~sk-SK~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~sk-SK~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~sv-SE~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~sv-SE~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~tr-TR~7.6
.7600.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~tr-TR~7.6
.7600.320
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600
.256
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Ser
vicing\Packages\WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~~7.6.7600
.320
End of search: 30 match(es) found.

C:\Windows\system32>
 

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64bit

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for all your help. I think I may have to just install Win again from scratch though, since it didn't have the SP1 when I bought it from Sony and if I've read the forum correctly, my product key won't work if I use the iso/dvd/usb with SP1 as the tutorial says is the preferred method.
 

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64bit
The SP1 is no barrier to a repair - you can download the ISO and create the disk to use for the repair (see the Tutorial I linked to)

...and your COA sticker Key will work with the retail disk.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
That's good news! I'll try that first, cause I really wasn't looking forward to installing everything from the beginning. :) Thanks again for all your help!
 

My Computer

Computer type
Laptop
OS
Windows 7 Home Premium 64bit
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