Update KB2762895 failed

[JoeFue]

Hi everyone,

this is my first post here and I hope I'm doing it the right way. First of all please excuse my english because it's not my native language.

Now for the problem:

Since several days I'm trying to install the KB2762895 update with no success.
OS is Windows 7 Ultimate x64 with SP1.

After unsuccessful installation I've got an error code '800736B3' all the time.

After failure I used the SURT v25 and did a SFC Scan but both without any errors.
But there is no change in the behaviour.

Help would be much appreciated.

With best regards,
Joe

 

[NoelDP]

Hi, Joe - welcome to the forums!

What Anti-Virus and other Security software is currently installed?
What other AntiVirus has EVER been installed on this machine?


Please follow this tutorial and post an MGADiag report - it may help diagnose the problem..

http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html


Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine (or inside the battery compartment), but do NOT quote the Key on the sticker!
http://www.microsoft.com/en-us/howtotell/Hardware.aspx

Ignore errors produced when clicking on the Copy button - they simply mean that the tool could not create the backup files for some reason. The data is still copied to the clipboard for pasting to your response.