Update to IE 11 code 9C59

S

Snorkal

New member
Local time
4:37 PM
Messages
17
Whenever I try to update with windows update it makes it about 6/8th of the way, freezes for a bit, then says "Error: 9c59"

I have been struggling with this error for a few days now. SFC /SCANNOW has found nothing. My CBS file is over 50mb, so I uploaded it to drop box.

https://www.dropbox.com/s/wmkfkg7egewtw7b/CBS.zip?dl=0

Please respond as soon as possible. Thanks for your time! :)
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 64 bit
The SFC scan appears not to have completed at the time you posted the logs.
The CheckSUR, however, does tell us that there are a number of problem files...
Code: 
Checking Component Store
(f) CSI Payload File Missing 0x00000000 XpsPrint.dll amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16699_none_07914bbf2b00ceb9 
(f) CSI Payload File Missing 0x00000000 fontsub.dll wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20821_none_10e33734c188ad52 
(f) CSI Payload File Missing 0x00000000 atmlib.dll wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20821_none_10e33734c188ad52 
(f) CSI Payload File Missing 0x00000000 mshtml.dll amd64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20546_none_885a4f430df69426 
(f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17647_pt-pt_87dd54e64c41a925 
(f) CSI Payload File Missing 0x00000000 d2d1.dll x86_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.20830_none_a82def74d63e18a1 
(f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.17647_bg-bg_96ff8cff0b9c0321 
(f) CSI Payload File Missing 0x00000000 tzres.dll.mui x86_microsoft-windows-i..timezones.resources_31bf3856ad364e35_6.1.7601.21767_pt-pt_885151d9656f80d1 
(f) CSI Payload File Missing 0x00000000 FntCache.dll amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7600.16699_none_609836e12b04b485 
(f) CSI Payload File Missing 0x00000000 DWrite.dll x86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.16699_none_d26cfc3360c71de7 
(f) CSI Payload File Missing 0x00000000 DWrite.dll amd64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.16699_none_2e8b97b719248f1d 
(f) CSI Payload File Missing 0x00000000 DWrite.dll amd64_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.20830_none_2f4d13563219a059 
(f) CSI Payload File Missing 0x00000000 XpsPrint.dll amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.20830_none_0852c75e43f5dff5

I'll post a fix for those errors tomorrow.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Any update to this?
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 64 bit
I'm having problems sourcing a couple of the files - they appear to be for an old security update, and I can't find any references.
I'll ask around and see if anyone else has them.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Found them - I'll post the fix soon.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I've uploaded a file - sklaa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\sklaa
hit the enter key - if you get a 'Not Found' error try
DIR D:\sklaa
or
DIR E:\sklaa



The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...



XCOPY <drive>:\sklaa <drive>:\windows\winsxs /y /i /s /v /h



(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )



run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I can't seem to enter the Repair Environment - when I press f8 on launch it will go blank and my computer will stop loading. If I press enter it will load for a bit, stop, and if I do this enough it will launch normally. If I press ctrl alt delete it will play a beep then load normally too.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 64 bit
Sounds as if you have a corrupted System Reserved partition, or MBR problems.
That's rather out of my expertise - I'll see if I can find anyone who knows what may cause that behaviour.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Those repairs are staged from the very OS that may be corrupted. Best to use the installation media or Repair CD. These supercede the HD so it remains inert for repairs.

I'd follow the troubleshooting steps below to first check for infection since it may not start after Repair or System Restore if infected.
 
(No link, Greg? - thanks for coming in!)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Thanks for all your help by the way Greg!
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 64 bit
SFC found nothing to complain about this time, either - please run CheckSUR again, and post the new CheckSUR.log file
There are still significant errors in the CBS.log which we'll have to deal with later.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
The error list is still the same - which usually means that the files got copied to the wrong place.
Open an elevated Command Prompt window and run the following commands..

DIR C:\sklaa
DIR C:\Windows\winsxs\skl*.* /S

Post the results.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I obviously didn't make myself clear...

Open an elevated Command Prompt window and run the following commands..

DIR C:\sklaa
DIR C:\Windows\winsxs\skl*.* /S

Post the results.

Here are some instructions to make life easier :)
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>DIR C:\sklaa
Volume in drive C is Gateway
Volume Serial Number is 9E3A-A639

Directory of C:\sklaa

21/10/2014 08:57 PM <DIR> .
21/10/2014 08:57 PM <DIR> ..
21/10/2014 08:57 PM <DIR> amd64_microsoft-windows-directwrite-fontc
ache_31bf3856ad364e35_6.1.7600.16699_none_609836e12b04b485
21/10/2014 08:57 PM <DIR> amd64_microsoft-windows-directwrite_31bf3
856ad364e35_6.1.7600.16699_none_2e8b97b719248f1d
21/10/2014 08:57 PM <DIR> amd64_microsoft-windows-directwrite_31bf3
856ad364e35_6.1.7600.20830_none_2f4d13563219a059
21/10/2014 08:57 PM <DIR> amd64_microsoft-windows-ie-htmlrendering_
31bf3856ad364e35_9.4.8112.20546_none_885a4f430df69426
21/10/2014 08:57 PM <DIR> amd64_microsoft-windows-printing-xpsprint
_31bf3856ad364e35_6.1.7600.20830_none_0852c75e43f5dff5
21/10/2014 08:57 PM <DIR> wow64_microsoft-windows-gdi_31bf3856ad364
e35_6.1.7600.20821_none_10e33734c188ad52
21/10/2014 08:57 PM <DIR> x86_microsoft-windows-d2d_31bf3856ad364e3
5_6.1.7600.20830_none_a82def74d63e18a1
21/10/2014 08:57 PM <DIR> x86_microsoft-windows-directwrite_31bf385
6ad364e35_6.1.7600.16699_none_d26cfc3360c71de7
21/10/2014 08:57 PM <DIR> x86_microsoft-windows-i..timezones.resour
ces_31bf3856ad364e35_6.1.7601.17647_bg-bg_96ff8cff0b9c0321
21/10/2014 08:57 PM <DIR> x86_microsoft-windows-i..timezones.resour
ces_31bf3856ad364e35_6.1.7601.17647_pt-pt_87dd54e64c41a925
21/10/2014 08:57 PM <DIR> x86_microsoft-windows-i..timezones.resour
ces_31bf3856ad364e35_6.1.7601.21767_pt-pt_885151d9656f80d1
0 File(s) 0 bytes
13 Dir(s) 96,244,387,840 bytes free

C:\Windows\system32>DIR C:\Windows\winsxs\skl*.* /S
Volume in drive C is Gateway
Volume Serial Number is 9E3A-A639


Sorry about that!
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 64 bit
That all looks right.

Let's look for one of the files in detail...

Open an Elevated COmmand Prompt, and run the following commands...

Code: 
DIR C:\Windows\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16699_none_07914bbf2b00ceb9 
ATTRIB C:\Windows\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16699_none_07914bbf2b00ceb9\*.*
ICACLS C:\Windows\winsxs\amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.16699_none_07914bbf2b00ceb9 /T
 
.

Post the results.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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