Updating USB3 controller driver

[swiftie]

I tried to update my USB3 controller to the latest level of driver, using the update from the ASUS site for my motherboard (as recommended by the supplier of my PC). The install was an Intel program, which left me without a driver for my mouse/keyboard, requiring a System Restore...

Is it a good idea to try the "Update Driver..." button in the "Intel(R) USB 3.0 eXtensible Host Controller" properties (inside Device Manager)?

I've contacted Intel for their suggestions, but no response so far. I suspect I'd have done better when my email address was [email protected] ...

 

[maxie]

You could try the Driver in the Link below .. You need the one for the Series 7 Chipset ...


https://downloadcenter.intel.com/SearchResult.aspx?ProdId=3467&lang=eng

 

[doctore]

You should be able to download just the driver. Then use the Update Driver in Device Manager to navigate to and install.

Are you saying that the Intel program deleted your mouse/keyboard drivers? I think the more likely scenario is an IRQ or I/O conflict. You can check in the System Information for conflicts.

 

[Sir George]

I tried to update my USB3 controller to the latest level of driver, using the update from the ASUS site for my motherboard (as recommended by the supplier of my PC). The install was an Intel program, which left me without a driver for my mouse/keyboard, requiring a System Restore...

Is it a good idea to try the "Update Driver..." button in the "Intel(R) USB 3.0 eXtensible Host Controller" properties (inside Device Manager)?

I've contacted Intel for their suggestions, but no response so far. I suspect I'd have done better when my email address was [email protected] ...

Download the driver from the location provided by Maxie and then use the "Update Driver" button as you describe in paragraph #2.

 

[swiftie]

Are you saying that the Intel program deleted your mouse/keyboard drivers? I think the more likely scenario is an IRQ or I/O conflict.

I downloaded the patch from the ASUS site. It was just a package that contained an Intel program which patched USB drivers. It worked by deleting the existing drivers and installing the newer ones. It ran rather slowly on my system (the SSD C: drive normally makes things very fast). When I tried to find out what was happening, I discovered that my keyboard/mouse had stopped working. This was before the patch program failed to install one of the drivers, and aborted. I assumed it was because the USB drivers had been deleted - that's what the patch program said it was doing.

 

[maxie]

The Drivers from the Motherboard Website are out of date ...

 

[swiftie]

You could try the Driver in the Link below .. You need the one for the Series 7 Chipset ...

https://downloadcenter.intel.com/SearchResult.aspx?ProdId=3467&lang=eng

Thanks for that link. I'm sure it will work, but I'll leave it 'till tomorrow morning, when I'm at my intellectual best (not much of a claim these days). Since I'll be applying the patch via Device Manager, presumably I'd be able to avail myself of the "Rollback" button if it causes me problems. It's taken me a couple of days of tinkering to get my new USB3 device working (a Drobo 5D), and Im comforted that I should be able to get back to where I am now, should things go wrong.

I get very tense updating drivers, having had many disasters doing this to OS/2 systems in the past. I sometimes see hardware updates being applied by Windows Update, and now I've seen how back-level my BIOS/drivers are, I'm wondering why Windows Update doesn't cover this. Too many different combinations of hardware, presumably.

 

[swiftie]

The readme.txt from the suggested patch says to check the chipset. HWiNFO says "Intel Z77 (Panther Point DH)", the closest match in the readme is "Intel(R) 7 Series/C216 Chipset Family (Panther Point PCH)"

Is this "close enough for government work", as Stephen King would say?

 

[maxie]

I do not update Drivers unless there is a performance issue ...


I see there is a BIOS update for your Motherboard dated the 2014/05/07...


I see no reason to Update that either as it does not state what improvements that it would make ...

 

[maxie]

Yes i did look at your Chipset it should work ....

 

[doctore]

I get very tense updating drivers, having had many disasters doing this to OS/2 systems in the past.

Restore points are your friend Always make one before installing drivers, then it's an easy reverse should things go wrong...

 

[swiftie]

Well, I installed the 1.0.10 USB 3 driver update, and now I seem to have no working USB2 ports. That has taken out my keyboard/mouse (I'm connected remotely, via my Proliant server). Also, the Drobo dashboard can't find the Drobo 5D, although its virtual drive (my N drive) seems to be working. I'm about to rollback the USB3 driver update...

 

[maxie]

I am beginning to think that Motherboard must be faulty ...

 

[swiftie]

Having installed, the 1.0.10 USB3 drivers, I lost all my USB2 ports. And the Drobo dashboard couldn't find either of my drobos.
Having rolled back the USB3 driver, I'm now back on 1.0.1 but USb2 is still not working. Device manager shows all hubs as simple USB devices...
So, system Rstore next... wish me luck.

 

[maxie]

Well if the Restore does not work try the Chipset Driver ....

 

[swiftie]

Oh, belay that System Restore, I have partial USB2 now. I don't know what did that, but Device Manager is still showing my USB hubs as USB devices (i.e. no "+" signs)

So, my system is mostly working, but I'm back on the ancient USB3 drivers and none of my USB2 hubs are recognised as such (although they are named as USB hubs)

HWiNFO32 doesn't start. I get a "Do you want to run this", as usual, but then nothing. The System Restore that I started is still saying "Please wait while System Resore starts".

I'm perplexed how to proceed. Should I try fixing my USB2 problems by updating the USB2 drivers? The only way I know of doing this, without outside assistance, is to ask the Device Manager/Update driver process to find better drivers on the web. Since my existing USB2 drivers are Microsoft, it seems probable that newer ones would be found on the web.

As long as I don't turn my PC into a vegetable, I can always use System restore to get back to where I was at 06:00 today - my system takes a restore point every day.

I keep daily Macrium Reflect images of my C drive (on my internal D drive). I'd better make sure I can find the standalone Macrium boot CD.

 

[maxie]

Go to the Motherboard Website and Download the Chipset Driver ...


There is no point looking at the Intel Website for the Driver ..


No support there for Series 7 ....

 

[swiftie]

I've been to the ASUS website, and it's too impenetrable for me.

Since I end up with a working setup by the simple act of throwing my USB3 powered hub out, that's the solution I'm going to use.

I don't need so many USB3 ports as long as the Drobo 5D is working. I've taken two 2Tb external USB drives (in caddies) and copied their data to directories in the 5D. I then turned off the caddies. Once I'm convinced that the 5D is stable, I'll take the 2Tb drives out of the caddies and add them into the Drobo 5D array. I'll get 5.44Tb of space, even with dual disk recovery (no data loss even when 2 disks fail).

 

[maxie]

That should work